Does outcome-based recruitment solve the workforce shortage in field service?
Dan Sholl, Concept Resourcing & David Hall, Whirlpool discuss outcome-based recruitment as a solution to the workforce shortage in the field service sector.
Concept Academy – a new approach to field service recruitment
Dan Sholl, Concept Resourcing explains how the Concept Academy which has helped Whirlpool overcome the workforce shortage crisis operates.
Convincing a new generation that University may not be the right path
David Hall, Whirlpool & Dan Sholl, Concept Resourcing discuss whether the prevalence of university education has resulted in a field service workforce crisis
Building a Sense of Community Amongst Our Field Service Workers
In this article, we explore the challenges of building a sense of community among field service workers and discuss how digital transformation can help to create a more engaged and motivated workforce.
Is a lack of diversity adding to the field service workforce shortage?
Dan Sholl, Concept Resourcing & David Hall, Whirlpool discuss the return on investment field service companies can see by reducing the time from hiring to field
The benefit to service revenue of reducing the time from hired to the field
Dan Sholl, Concept Resourcing & David Hall, Whirlpool discuss the return on investment field service companies can see by reducing the time from hiring to field
Field Service as a sector needs to be sold to the next generation
David Hall, Whirlpool & Dan Sholl, Concept Resourcing discuss how we need to sell field service to a new generation
How much harder is it to attract new technicians today than it was in the past?
Ben Baum, Durabook explains how the case of Total Cost of Ownership has evolved beyond the lifecycle of the devices and includes productivity of our field techs
The questions you should ask a rugged manufacturer when selecting devices for your field techs
Ben Baum, Durabook, puts himself in the seat on the other side and tells us the key questions he would ask as if he were talking to a rugged manufacturer.
How do we factor in the total cost of new rugged device roll out including peripherals
Ben Baum, Durabook discusses the differences in the lifecycle of the consumer and rugged devices designed to meet the rigours of field service operations.
