Tools Used That Can Drive Improvements in Customer Satisfaction
Is your technology letting your customers down? In the previous features in this series, we have seen how the study findings identified the...
Best-Practices in Collecting Customer Feedback
Do you trust your customer feedback data? In the previous feature in this series, we looked at the tools used for capturing CSAT (customer...
Do you trust your customer feedback data?
Do you trust your customer feedback data? In the opening series of questions within this study, we identified the prevalence and...
Understanding the Metrics Being Used to Measure Customer Satisfaction
Comparative Analysis: Understanding the Metrics Being Used to Measure Customer Satisfaction In the opening series of questions within this...
The Importance of CSAT in Service Growth Strategies
CSAT has become the critical metric in field service. The shift in our industry to Customer Satisfaction (CSAT) metrics becoming viewed as...
Research Debrief: Customer-Centricity, Technology and the New Normal of the Field Service Sector – part two (2021)
Part two of a detailed video debrief on the Field Service News Research study Customer-Centricity, Technology and the New Normal of the Field Service Sector
Research Debrief: Customer-Centricity, Technology and the New Normal of the Field Service Sector – part one (2021)
Part one of a detailed video debrief on the Field Service News Research study Customer-Centricity, Technology and the New Normal of the Field Service Sector
Benchmarking Report: Customer-Centricity, Technology and the New Normal of the Field Service Sector (2021)
Benchmarking Report: CustomerCustomer-Centricity, Technology and the New Normal of the Field Service Sector (2021) Add to Your Personal...
Video Report: Bridging the Gap – The Customer and the Mobile Workforce (2018)
Video Report: Bridging the Gap – The Customer and the Mobile Workforce (2018) Add to Your Personal Library (0) Click Category to...
Service Max Launches Connected Field Service
Service management software specialist ServiceMax has launched Connected Field Service, a complete Internet of Things (IoT) solution...
