Can customer success be defined in a horizontal industry like the field service sector?
Kris Oldland, Marc Tatarsky and Steve Mason discuss the challenges around defining customer success in a horizontal field such as the field service sector
GPS Insight Acquires FieldAware to Create a Comprehensive Platform
GPS Insight, a leading provider of SaaS-based fleet management software and complementary solutions in the United States and Canada, today announced the acquisition of FieldAware, the leader in made-for-mobile, cloud-based field service solutions. The acquisition advances field services and fleet tracking capabilities for GPS...
What Field Service Organizations Should Expect In The Post-Pandemic World
What Field Service Organizations Should Expect In The Post-Pandemic World In this new article for Field Service News, Marc Tatarsky, SVP of Marketing at FieldAware, discusses what organizations in the field service sector should expect as the world gradually reopens for business. As we enter just past the halfway point of 2021, it...
Do Social Bubbles Show the Way for Service Bubbles Post Covid-19?
Do Social Bubbles Show the Way for Service Bubbles Post Covid-19? As our industry is desperately seeking avenues to return to normality, FieldAware’s COO Steve Mason brings to the table an interesting solution… As businesses continue to evolve their operating practices in the age of Covid-19, service organizations worldwide are...
Up Time as a Service: The New Normal Expectation for Field Service
Up Time as a Service: The New Normal Expectation for Field Service In this article for Field Service News, Michael Blumberg, President of Blumberg Advisory Group, discusses the “new normal” expectation for field service organisations to offer a proactive, connected, and remote service… Over the last 12 months, Field...
The Emergence of A Hybrid Support Model – Fad or Future?
The Emergence of A Hybrid Support Model – Fad or Future? Marc Tatarsky, SVP Marketing, FieldAware, reflects on the findings of a major research project undertaken in partnership with Field Service News and asks whether the trends that study appears to reveal will become a permanent part of the new normal as we look to a...
Are the dynamics of customer-centricity set to change or are they the foundations of the new normal?
Exclusive reporting on a key FSN Research study…
Service Strategy: Future-Proof Your Ops With A Field Service Hub
Service Strategy: Future-Proof Your Ops With A Field Service Hub Marc Tatarsky from FieldAware argues the case for a Field Service Hub as part of a field service strategy… Field service organizations of all shapes and sizes are continually challenging themselves to create new sources of competitive advantage, and a Field Service...
One step ahead
One Step Ahead… Steve Mason from FieldAware outlines the importance of technology evolution in your service offering. As a company’s overall field service maturity evolves, one way to move operational maturity to the next level is to invest in technology. Organizations setting out to implement a field service management...
The Big Discussion: Artificial Intelligence and Field Service (part four)
The Big Discussion: Artificial Intelligence and Field Service. Part 4. In the Big Discussion we bring together a panel of industry experts and focus on one key topic within the field service sector. In the final part of this series on AI our panellists, FieldAware’s Mark Tatarsky and ServiceMax’s Amit Jain, discuss if the...
