Tag: FieldAware

Feature, FSN Research, FSN Research, Editor's Pick

Initial conclusions from the quantitative study into fleet and field service management

In the final feature from a recent FSN Research paper, published in partnership with GPS Insight, we make the initial conclusion of the first phase of the study.

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Feature, FSN Research, Editor's Pick

What is the structural relationship between field service and fleet management?

In the fourth feature from a recent FSN Research paper, published in partnership with GPS Insight, we explore the relationship between fleet and field service

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Feature, FSN Research

Understanding the maturity level of service operations

In the fourth feature from a recent FSN Research paper, published in partnership with GPS Insight, we explore the maturity of service offerings

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Digital Transformation, Feature

Does data flow between field service and fleet?

In the third feature from a recent FSN Research paper, published in partnership with GPS Insight, we look at data flow between fleet and field

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Feature, Service Operations

Understanding technological maturity in fleet management

In the second feature from a recent FSN Research paper, published in partnership with GPS Insight, we look at the levels of fleet management in place

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Feature, FSM Technology, Home

Are we only just starting to scratch the surface of what we can achieve with connected field service?  

How much further can we go with the effective use of asset data driving a true revolution in field service operations, and what are the barriers holding us back?

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Feature, Home, Service Strategy

The spectrum of advanced service from customer success to outcome based services

Kris Oldland, Marc Tatarsky and Steve Mason discuss why customer success should be viewed as part of a spectrum of advanced services

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Digital Transformation, Feature, Service Strategy

Why we need to take the time to understand the challenges of all customer stakeholders

Kris Oldland, Marc Tatarsky and Steve Mason discuss the importance of establishing a strong understanding of the multiple stakeholders within the customer

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Digital Transformation, Feature, Service Strategy

Why alignment with the client is the most critical aspect of the customer success approach

In this excerpt from the full-length, hour-long discussion the group discuss the importance of ensuring you have a firm alignment with the customer and a detailed understanding of the various goals within their organisation at the heart of the customer success model.

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Digital Transformation, Feature, Home, Service Strategy

How adopting an Outside-In perspective can foster a genuine strategy for customer success

Kris Oldland, Marc Tatarsky and Steve Mason discus how Peter Drucker’s famous Outside-In approach is an excellent tool for customer success models.

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