Tag: FSM Technology

Digital Symposium, Digital Transformation, Premium Resources, Resources, FSN Free

European Field Service Awards 2021 Winners. Alan Holt, Fujifilm – Team of the Year

European Field Service Awards 2021 Winners. Alan Holt, Fujifilm, Team of the Year In October 2021, Field Service News hosted the inaugural European Field Service Awards to celebrate the ingenuity and excellence of an industry that had kept the world turning as the pandemic swept across the globe. In the category of Best Team, there...

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Digital Transformation, FSM Technology, Home Page, Editor's Pick

Is Remote Visual Support a Threat or an Opportunity for Field Service Teams?

COVID-19 turned working life as we know it on its head from one day to the next. It hugely accelerated the necessity of a digital workplace, which has never been more important than it is now. But what exactly does it mean for employees in field service? In the last five years, the innovation team …...

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FSM Technology, Leadership, News

IFS Delivers Exceptional First-Quarter Performance with ACV Bookings up 78% and Recurring Revenue up 45%

IFS, the global cloud enterprise software company, today announced its financial results for the quarter ending March 31, 2022 with ACV (annual contract value) bookings up 78 percent year on year and recurring revenues up a significant 45% year on year. The company continues to report growing demand for its cloud technology resulting in...

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FSM Technology, News

ServiceMax Asset 360 for Salesforce Expands Beyond Operational Field Service with New Features To Drive Revenue Growth and Lifetime Value

ServiceMax, a leader in asset-centric field service management, today announced that it has released new features for Asset 360 for Salesforce AppExchange. Building on its strong field service foundation, the new release offers features that take the product beyond traditional field service personas, empowering strategic stakeholders...

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Digital Transformation, Feature, Think Tank Sessions

Digitalization and Disruption – the beginning of the journey or the end?

Digitalization and Disruption – the begining of the journey or the end? The world changed in 2020 beyond all recognition. The pandemic brought with it the most significant global disruption we have seen since the second world war. Yet, in many ways, the field service sector was fortunate. The tools that we needed to find …...

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Feature, FSM Technology, FSM Technology, Analysis

How do we ensure our investment in an FSM solution is future proofed?

How do we ensure our investment in an FSM solution is future proofed? In October 2021 Field Service News hosted the inaugural European Field Service Awards to celebrate the ingenuity and excellence of an industry that had kept the world turning as the pandemic swept across the globe.  In the category of Best Overall FSM …...

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FSM Technology, News

FLS Partners with Ecomaster to Optimize Field Scheduling for Furniture Repairs and Commercial Maintenance

Ecomaster has selected FLS – FAST LEAN SMART to optimise scheduling and route planning across their extensive retail furniture repair services and project-based refurbishments. Fast Lean Smart (FLS), a leading international provider of scheduling and mobile workforce management software will provide the FLS VISITOUR solution,...

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Digital Transformation, Feature, Home Page, Home Page, Trending, Think Tank Sessions

Will the introduction of Chief Revenue Officers drive servitization?

Will the introduction of Chief Revenue Officers drive servitization? The world changed in 2020 beyond all recognition. The pandemic brought with it the most significant global disruption we have seen since the second world war. Yet, in many ways, the field service sector was fortunate. The tools that we needed to find a way to …...

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Digital Transformation, Feature, Home Page

From Employee Engagement to a Customer-First Mindset: Lessons from Ortho Clinical Diagnostics’ Technical Solutions Lead

What does it take to make customer experience a top priority in today’s service industry? Aquant has launched the Service Intel Podcast to answer that question. In each episode, service leaders join us to discuss turning status-quo service into exceptional experiences.  Recently, we sat down with Linda Tucci to talk about “a...

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Digital Transformation, Feature, Think Tank Sessions

The rising importance of sustainability in field service

The rising importance of sustainability in field service The world changed in 2020 beyond all recognition. The pandemic brought with it the most significant global disruption we have seen since the second world war. Yet, in many ways, the field service sector was fortunate. The tools that we needed to find a way to keep …...

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