Tag: FSM Technology

News, Service Operations, Analysis

Pressure to meet SLAs, lack of skilled workers, and the need to reach tech superiority: Field Service companies reveal their biggest challenges and bright spots in IFS State of Service 2023 research

IFS has announced results of its global research study which uncovers field service companies’ biggest challenges and key priority areas over the next 12 months. The findings highlight immense tension between opportunity, skills and technology, to outpace market disruption.

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Feature, FSM Technology, FSM Technology, Analysis

How FLS VISITOUR delivers multiple benefits for users

Jeremy Squire tells us how there are multiple benefits users of the technology see from increased efficiency, reduced costs and an improved carbon footprint

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FSM Technology, News

Syncron Applauded by Frost & Sullivan for Enabling Pricing Intelligence and Visibility for OEMs, Dealers, and Distributor Supply Chains With Its SaaS Solutions

Syncron’s solutions improve inventory management, parts pricing, and distribution efficiency; overcome supply chain issues; and help customers optimize their operations and drive long-term growth

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Feature, FSM Technology, Analysis, Home Page, Editor's Pick

Was FLS VISITOUR using AI before the term become in vogue?

Jeremy Squire explains how and where the algorithms in FLS VISITOUR are leveraging machine learning and Artificial Intelligence

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Feature, Home Page, Analysis, Service Strategy, Editor's Pick

Four Service Scenarios: #4 the outcome-centric scenario

We discuss what an outcome-centric service scenario, one of four that Gartner outlines as dominant in field service, actually looks like

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Feature, FSM Technology, FSM Technology, Analysis

Understanding FLS VISITOUR – winner Technology Innovation of the Year

Jeremy Squire tells us more about the type of companies that are using FLS VISITOUR to improve their service operations.

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Feature, Home Page, Analysis, Service Strategy, Analysis

Four Service Scenarios: #3 the knowledge-centric scenario

We discuss what an knowledge-centric service scenario, one of four that Gartner outlines as dominant in field service, actually looks like

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Digital Symposium, FSM Technology, Resources, FSN Free

European Field Service Awards 2022 Winners: FLS – FAST LEAN SMART – Technology Innovation of the Year

Jeremy Squire joins Kris Oldland to discuss their recent acknowledgment as Technology Innovation of the Year at the European Field Service Awards

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Feature, FSM Technology, Analysis, Home Page, Trending

The questions you should ask a rugged manufacturer when selecting devices for your field techs

Ben Baum, Durabook, puts himself in the seat on the other side and tells us the key questions he would ask as if he were talking to a rugged manufacturer.

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News

Zuper Achieves Prestigious ISO Certification to Protect Data and Ensure Information Security

Zuper, a leading solutions provider to scale and modernize fast-growing field service organizations, has announced its ISO 27001 certification to implement security and protection measures for customer and company data.

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