Tag: Ged Cranny

#FSN20, Feature, Service Strategy

The pandemic accelerated our adoption of remote-first service, but was not the primary driver

The pandemic accelerated our adoption of remote-first service, but was not the primary driver The #FSN20 is Field Service News’ annual celebration of excellence, innovation and leadership within the global field service sector. One of this year’s members is Senior Consultant, BEU, Konica Minolta. Prior to taking his role in the...

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#FSN20, Feature, Service Strategy

Why remote-service as a default must be outlined at the pre-contract stage of a service agreement

Why remote-service as a default must be outlined at the pre-contract stage of a service agreement The #FSN20 is Field Service News’ annual celebration of excellence, innovation and leadership within the global field service sector. One of this year’s members is Senior Consultant, BEU, Konica Minolta. Prior to taking his role in the...

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Digital Transformation, Feature, Home Page, Home Page, Trending, Service Strategy

Konica Minolta’s Journey to Remote-as-a-Default

Kris Oldland reflects on the journey Konica Minolta have taken to developing remote-as-a-default approach to service using their own tool AIRe Link

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Digital Transformation, Feature

Will remote-first-as-a-default become the de facto approach to service delivery

Will remote-first-as-a-default become the de facto approach to service delivery Konica Minolta’s Ged Cranny, Zdenek Vrbka and Laszlo Szilas-Neff join Field Service News Editor-in-Chief, Kris Oldland to discuss their remote-service journey and explain why they developed their own internal remote-service delivery solution AIRe Link....

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Digital Transformation, Feature, Service Operations, Service Operations, Editor's Pick

What does the introduction of remote-first mean for service operations?

What does the introduction of remote-first mean for service operations? Konica Minolta’s Ged Cranny, Zdenek Vrbka and Laszlo Szilas-Neff join Field Service News Editor-in-Chief, Kris Oldland to discuss their remote-service journey and explain why they developed their own internal remote-service delivery solution AIRe Link. The...

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Digital Transformation, Feature

Why Konica Minolta decided to turn AIRe Link into a commercially available tool

Why Konica Minolta decided to turn AIRe Link into a commercially available tool Konica Minolta’s Ged Cranny, Zdenek Vrbka and Laszlo Szilas-Neff join Field Service News Editor-in-Chief, Kris Oldland to discuss their remote-service journey and explain why they developed their own internal remote-service delivery solution AIRe Link....

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#FSN20, Feature, Service Strategy

Is there still some client push back when it comes to remote service delivery?

Is there still some client push back when it comes to remote service delivery? The #FSN20 is Field Service News’ annual celebration of excellence, innovation and leadership within the global field service sector. One of this year’s members is Senior Consultant, BEU, Konica Minolta. Prior to taking his role in the central European...

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Digital Symposium, Digital Transformation, FSN20, Managing the Field Workforce, Premium Resources, Remote Service Delivery

#FSN20: Ged Cranny – Moving to remote first by default

#FSN20: Ged Cranny – Moving to remote first by default The #FSN20 is Field Service News’ annual celebration of excellence, innovation and leadership within the global field service sector. One of this year’s members is Senior Consultant, BEU, Konica Minolta. Prior to taking his role in the central European team helping to shape...

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Digital Transformation, Feature

What are the key criteria for a remote service engineer?

What are the key criteria for a remote service engineer? Konica Minolta’s Ged Cranny, Zdenek Vrbka and Laszlo Szilas-Neff join Field Service News Editor-in-Chief, Kris Oldland to discuss their remote-service journey and explain why they developed their own internal remote-service delivery solution AIRe Link. The discussion was a...

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Digital Transformation, Feature

The fundamental principles that must be applied to driving remote service adoption

The fundamental principles that must be applied to driving remote service adoption Konica Minolta’s Ged Cranny, Zdenek Vrbka and Laszlo Szilas-Neff join Field Service News Editor-in-Chief, Kris Oldland to discuss their remote-service journey and explain why they developed their own internal remote-service delivery solution AIRe...

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