Tag: Izzy Sanchez

Digital Transformation, Feature, Service Strategy

Where is the Return on Investment when it comes to remote service strategies?

Where is the Return on Investment when it comes to remote service strategies? At the December 2023 Copperrberg Service Academy, Izzy...

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Digital Transformation, Feature, Service Strategy

The technology stack underpinning Konica Minolta’s remote service strategy

The technology stack underpinning Konica Minolta’s remote service strategy At the December 2023 Copperrberg Service Academy, Izzy...

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Digital Transformation, Feature, Service Strategy

Do remote service strategies need to be different depending on the industry vertical they are being deployed into?

Do remote service strategies need to be different depending on the industry vertical they are being deployed into? At the December 2023...

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Digital Transformation, Feature, Service Strategy

The common threads that have been successful in remote service have followed

The common threads that have been successful in remote service have followed At the December 2023 Copperrberg Service Academy, Izzy Sanchez...

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Digital Transformation, Feature, Service Strategy

What were the drivers for adopting a remote first strategy for Konica Minolta?

Do we need different strategies for remote service when working with third-party field workforces? At the December 2023 Copperrberg Service...

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Digital Transformation, Feature, Service Strategy

Do we need different strategies for remote service when working with third-party field workforces?

Do we need different strategies for remote service when working with third-party field workforces? At the December 2023 Copperrberg Service...

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Digital Transformation, Feature, Service Strategy

The organizational structure Konica Minolta adopted when rolling out remote service

The organizational structure Konica Minolta adopted when rolling out remote service At the December 2023 Copperrberg Service Academy, Izzy...

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Feature, Home, Service Operations

Can third-party service partners leverage remote service tools?

Izzy Sanchez, Konica Minolta USA, discusses how third-party service partners can leverage remote service tools.

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Feature, Home, Service Operations

Are we now seeing customer acceptance of remote service?

Izzy Sanchez, Konica Minolta USA, talks about customer adoption and acceptance of remote service.

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Feature, Home, Service Operations

Is the lingering impact of the pandemic driving remote service?

Izzy Sanchez, Konica Minolta USA, if remote service adoption is still driven by the lingering impact of the pandemic or if organizations have seen the actual benefits of the remote service approach.

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