Tag: Konica Minolta

Digital Transformation

White Paper: Building an effective service model with remote service as the default  (2022)

White Paper: Building an effective service model with remote service as the default We have seen the field service sector take a quantum leap forward in the last two years in terms of the widespread adoption of remote service delivery as an accepted approach to keep our customers’ assets up and running and resolve their …...

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#FSN20, Feature, Service Strategy

The pandemic accelerated our adoption of remote-first service, but was not the primary driver

The pandemic accelerated our adoption of remote-first service, but was not the primary driver The #FSN20 is Field Service News’ annual celebration of excellence, innovation and leadership within the global field service sector. One of this year’s members is Senior Consultant, BEU, Konica Minolta. Prior to taking his role in the...

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Digital Transformation, FSM Technology, FSM Technology, Editor's Pick

Is Remote Visual Support a Threat or an Opportunity for Field Service Teams?

COVID-19 turned working life as we know it on its head from one day to the next. It hugely accelerated the necessity of a digital workplace, which has never been more important than it is now. But what exactly does it mean for employees in field service? In the last five years, the innovation team …...

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#FSN20, Feature, Service Strategy

Why remote-service as a default must be outlined at the pre-contract stage of a service agreement

Why remote-service as a default must be outlined at the pre-contract stage of a service agreement The #FSN20 is Field Service News’ annual celebration of excellence, innovation and leadership within the global field service sector. One of this year’s members is Senior Consultant, BEU, Konica Minolta. Prior to taking his role in the...

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Digital Transformation, Feature, Service Strategy

Konica Minolta’s Journey to Remote-as-a-Default

Kris Oldland reflects on the journey Konica Minolta have taken to developing remote-as-a-default approach to service using their own tool AIRe Link

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FSM Technology, News

Konica Minolta Selects IFS Cloud to Transform Field Service Management Performance 

IFS, the global cloud enterprise software company, today announces that Japanese multinational technology company Konica Minolta will implement IFS’s Field Service Management software to future-proof its service operations. Konica Minolta currently have around two million customers in 150 countries. The company is a leading provider of...

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Digital Transformation, Feature

Will remote-first-as-a-default become the de facto approach to service delivery

Will remote-first-as-a-default become the de facto approach to service delivery Konica Minolta’s Ged Cranny, Zdenek Vrbka and Laszlo Szilas-Neff join Field Service News Editor-in-Chief, Kris Oldland to discuss their remote-service journey and explain why they developed their own internal remote-service delivery solution AIRe Link....

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Digital Transformation, Feature, Service Operations, Service Operations, Editor's Pick

What does the introduction of remote-first mean for service operations?

What does the introduction of remote-first mean for service operations? Konica Minolta’s Ged Cranny, Zdenek Vrbka and Laszlo Szilas-Neff join Field Service News Editor-in-Chief, Kris Oldland to discuss their remote-service journey and explain why they developed their own internal remote-service delivery solution AIRe Link. The...

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#FSN20, Feature, Service Strategy

Is there still some client push back when it comes to remote service delivery?

Is there still some client push back when it comes to remote service delivery? The #FSN20 is Field Service News’ annual celebration of excellence, innovation and leadership within the global field service sector. One of this year’s members is Senior Consultant, BEU, Konica Minolta. Prior to taking his role in the central European...

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Digital Transformation, Feature

Why Konica Minolta decided to turn AIRe Link into a commercially available tool

Why Konica Minolta decided to turn AIRe Link into a commercially available tool Konica Minolta’s Ged Cranny, Zdenek Vrbka and Laszlo Szilas-Neff join Field Service News Editor-in-Chief, Kris Oldland to discuss their remote-service journey and explain why they developed their own internal remote-service delivery solution AIRe Link....

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