Tag: KPIs

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Benchmark Report: 2022 Service Intelligence Report

Benchmark Report: 2022 Service Intelligence Report Aquant, has recently published the 2022 Service Intelligence Benchmark Report, now available at Field Service News, which offers an in-depth analysis of field service performance and customer satisfaction in a year of talent shortage, COVID service pivots, and shifting customer demands....

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Introducing the Aquant Workforce Performance Index

Introducing the Aquant Workforce Performance Index Having published a series of features based on excerpts from their latest white paper, Aquant’s Edwin Pahk, has outlined the importance of field service companies measuring KPIs, now more than ever before. He has also identified for us the five KPI’s he believes are crucial...

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The KPIs that Matter in 2020 (Part Two)

The KPIs that Matter in 2020 (Part Two) In this first article in a series of excerpts from a recent white paper published by Aquant, Edwin Pahk, VP Product Marketing and Business Development, Aquant explained why now more than ever what we measures matters. Now in the next feature in this series we look at …...

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The KPIs that Matter in 2020 (Part One)

The KPIs that Matter in 2020 (Part One) In this first article in a series of excerpts from a recent white paper published by Aquant, Edwin Pahk, VP Product Marketing and Business Development, Aquant explained why now more than ever what we measures matters. Now in the next feature in this series we look at …...

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Why Workforce Measurement (Really) Matters Now

Why Workforce Measurement (Really) Matters Now You can’t manage what you don’t measure. It is an oft-repeated phrase amongst management professionals of all sectors. As we establish the way out of the toughest crisis our industry has ever seen, good management is crucial and that means the metrics we measure are more vital than ever....

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Digital Transformation, Premium Resources

White Paper: The Service Leader’s Guide to Workforce KPIs

White Paper: The Service Leader’s Guide to Workforce KPIs (2020) The service landscape is facing a dramatic transformation that ranges from the need to skill up a new workforce, to a move away from reactive break-fix work towards a predictive service model.  This, coupled with the desire to limit expensive on-site visits and...

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Managing the Field Workforce, Premium Resources, Research, Written Content

Research Report: Understanding the metrics that matter in a rapidly changing field service sector? (2019)

Understanding the metrics that matter in a rapidly changing field service sector? (2019) Our world is changing before our very eyes. At every junction parts of our lives, both personal and working are becoming digitalized, automated, and optimized. While this is something being seen across almost all vertical industries, the field...

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