The Processes of Workforce Management Are Strong, but the Tools Need Improvement
We are on the right path, but we could get there faster. As we bring our series of analysis in our exclusive research study run in conjunction with specialist workforce management solution provider Goodt to an end, we reflect on the conclusions of the study and what these mean for workforce management trends within the …...
The Tools And Processes Being Used For Workforce Management
There are better ways to track workforce trends. As we continue the analysis our exclusive research study run in conjunction with specialist workforce management solution provider Goodt, we explore the tools being used by service-centric companies for workforce management… Having explored a number of the critical...
Employee Placement, Discipline and Churn
Does your workforce have a revolving door? In this third part of the analysis our exclusive research study run in conjunction with specialist workforce management solution provider Goodt, we now look at the study’s findings around employee management… When it comes to workforce management, of course, staff placement...
Optimising Costs Of Managing The Workforce
Are you managing costs of your workforce effectively? As we continue the analysis of our exclusive research study run in conjunction with specialist workforce management solution provider Goodt, we look at the current trends amongst service-centric organisations regarding optimising the costs of managing the workforce… As we saw...
Are We Optimising Our Most Valuable Assets – Our Staff?
Why overlooking management is a costly mistake. Across all service-centric sectors, a universal maxim is that an organisation’s most valuable resource is its staff. We exist in a service-centric economy, one where an effective workforce can and does bring competitive advantage, and a misfiring workforce can lead to multiple...
Employee Engagement and Staff Loyalty
Engaged employees are effective employees. In the penultimate feature in our series of analyses our exclusive research study run in conjunction with specialist workforce management solution provider Goodt, we discuss the study’s trends regarding employee engagement and fostering loyalty within the workforce… In the...
The Essential Guide to the Blended Workforce (2021)
The Essential Guide to the Blended Workforce (2021) Has the pandemic driven a greater need for the blended workforce? 2020 was one of the most challenging of years for all of us. We have had to deal with unprecedented challenges in both our working and personal lives as we adapted to a life of lockdowns and for …...
Research Debrief: Benchmarking Workforce Management Amongst Service-Centric Companies (2021)
Research Report: Benchmarking Workforce Management Amongst Service-Centric Companies (2021) Kris Oldland, Editor-in-Chief, Field Service News is joined by Mark Belenky, CEO Software Outsourcing Solutions and a specialist in workforce management solutions to work through some of the key findings of an exclusive Field Service News Research...
Research Report: Benchmarking Workforce Management Amongst Service-Centric Companies (2021)
Research Report: Benchmarking Workforce Management Amongst Service-Centric Companies (2021) Across all service-centric sectors, a universal maxim is that an organisation’s most valuable resource is its staff. We exist in a service-centric economy, one where an effective workforce can and does bring competitive advantage, and a...
Documentary: The Blended Workforce and the New Normal of Field Service (2021)
Documentary: The Blended Workforce and the New Normal of Field Service (2021) Field Service News in partnership with ServicePower explore the role of the blended workforce in the field service sector and speak to leading industry experts from Electrolux, Ericsson and Ideal Boilers to find out the benefits, challenges and opportunities of...
