Tag: Managing the Mobile Workforce

Digital Transformation, Feature

Deliver Service Anytime, Anywhere With Visual Remote Assistance

Deliver Service Anytime, Anywhere With Visual Remote Assistance With remote customer assistance, field service organisations can deliver service from anywhere, keeping both workers and customers safe writes Eric Jacobson, VP Product Management, Salesforce… No matter what’s happening in the world, customers still need service....

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Feature, FSM Technology, Service Operations

Top 10 implementation tasks for a mobile workforce management system

Alan McNamara of Ultan Technologies gives us a run down of some key considerations for implementing mobile workforce technology… 1: Use Existing Phones/Devices In the not-so-distant past, most on site applications were running on Windows handhelds. These already expensive tablets were usually ruggedised at an even greater expense,...

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Feature, Service Operations

Eight tips for improving field service productivity: Part Three

Whilst technology can play a big part in improving the efficiency of a field service operation, nothing is as important as ensuring your field service managers are fully armed to do their job.

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Feature, Service Operations

Mobile worker empowerment

14/11/2014 11:47 The second advert for Trimble Field Service Management’s latest mobile workforce platform ‘Work Management’ contains the same quirky humour as the first edition but this time focusses on the plight of the poor field technician who is sent to the wrong job with the wrong tools, or on his own when he...

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Feature, Service Operations

Take control of your…work

Manage the unexpected out of the mobile work day With customer expectations at an all-time high in an increasingly competitive marketplace, the pressure for field service businesses to deliver best-in-class performance has never been higher. Providing excellent service delivery is a clear priority and for the mobile worker, their...

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