Tag: Research

Feature, Service Strategy

How Data Is Essential When Building The Trust Needed For Servitization

We Discuss How Data Is The Critical Element To Allow Field Service Companies To Establish The Trust Needed To Drive Servitization Adoption In Their Client Base.

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Feature, Service Strategy

Did the pandemic kill servitization or make it inevitable?

Emanuel Folle and Max Dinser, HSO, explore the year-on-year data comparison to see if the pandemic has slowed the progress of servitization or made it even more essential.

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Feature, Service Strategy

Who is driving the move towards servitization within most organisations?

We Reflect On Data That Indicates That In Most Scenarios It Is Senior Leadership That Are Driving The Shift To Servitization

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Feature, Service Strategy

The need to remove business silos to establish effective servitization

Max Dinser and Emanuel Folle, HSO, discuss the importance of removing barriers between business silos in order to effictively deliver true servitized service solutions.

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Feature, Service Strategy

Why we should approach servitization as a spectrum rather than a journey

Discover why servitization should be seen as a flexible spectrum of service offerings tailored to client needs, rather than just a journey toward outcome-based services.

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Premium Resources

Research Debrief: Servitization in a post-pandemic world (Part One)

Research Debrief: Servitization in a post-pandemic world (Part One) (2023)​ Added to Your Personal Library (3) Click Category to Bookmark...

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Premium Resources, Research

Research Briefing: Servitization in a post-pandemic world

Access this exclusive FSN Research report, in partnership with HSO, where we ask did the pandemic kill servitization or make it stronger?

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Digital Transformation, Premium Resources, Research

Beyond the Data: Asset Data Flow Beyond the Silo of Field Service

Executive Briefing: Is Remote First the Default of the New Normal? Add to Your Personal Library (0) Click Category to Bookmark Public...

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Service Strategy

Comparative Analysis: Seven key takeaways when comparing the UK to the rest of the world

Seven Key Takeaways when comparing the UK to the rest of the world In the final article from our series of comparative analyses across a...

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Digital Symposium, Premium Resources, Research

Research Debrief: The impact of asset data flow beyond the silo of field service operations (part two)

Part two of an in-depth research debrief into a study by FSN Research and ServiceMax into asset data flow within field service

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