Think Tank Sessions: Defining Customer Success in Field Service This paper is available exclusively for FSN PRO members. If you are already a member and cannot see the ‘read now’
Think Tank Sessions: Executive Briefing – Digitalization and Disruption (EMEA Edition) (2022) This paper is available exclusively for FSN PRO members. If you are already a member and cannot see
Think Tank Sessions: Executive Briefing – Digitalization and Disruption (APAC Edition) (2021) This paper is available exclusively for FSN PRO members. If you are already a member and cannot see
White Paper: Customer Success: A Journey Beyond Customer Satisfaction (2021) This paper is available exclusively for FSN PRO members. If you are already a member and cannot see the ‘read
2020 – The Year of the Lemon… and of Opportunity? As the old adage goes, when the world gives you lemons make lemonade. However, knowing when is the right time
Where Does the Value of Service Delivery Now Lie for the Customer? The response to the significant challenges we have faced as a sector has perhaps understandably been more weighted
Think Tank Sessions: Executive Briefing – Servitization: Challenge and Opportunity (2020) This paper is available exclusively for FSN PRO members. If you are already a member and cannot see the
Kris Oldland, Field Service News, hosts an expert panel of US-based experts to discuss what COVID recovery will look like for the field service sector.
Kris Oldland, Editor-in-Chief, hosts an expert panel of EMEA-based experts to discuss what COVID recovery will look like for the field service sector.
Think Tank Sessions: Executive Briefing – Reassessing our approach to Service Delivery (2020) This paper is available exclusively for FSN PRO members. If you are already a member and cannot
