Tag: Service Delivery

Feature, Service Strategy, Think Tank Sessions

Think Tank Sessions: Effective Client Interaction for Customer Success

Think Tank Sessions: Effective Client Interaction is Central to Customer Success Taking the lead to help drive clients towards customer...

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Feature, Service Strategy, Think Tank Sessions

Think Tank Sessions: Different Drivers for Customer Success

Think Tank Sessions: Different Drivers for Customer Success The approach to dealing with the shift towards customer success models will, of...

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Premium Resources, Servitization and Advanced Service Design, Think Tank Sessions, Written Content

Think Tank Sessions: Defining Customer Success (2022)

Think Tank Sessions: Defining Customer Success in Field Service Add to Your Personal Library (0) Click Category to Bookmark Public...

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Covid Recovery & New Normal, Digital Transformation, Premium Resources, Think Tank Sessions, Written Content

Think Tank Sessions: Digitalization and Disruption (EMEA Edition)

Think Tank Sessions: Executive Briefing – Digitalization and Disruption (EMEA Edition) (2022) Add to Your Personal Library (0) Click...

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Covid Recovery & New Normal, Digital Transformation, Premium Resources, Think Tank Sessions, Written Content

Think Tank Sessions: Digitalization and Disruption (APAC Edition)

Think Tank Sessions: Executive Briefing – Digitalization and Disruption (APAC Edition) (2021) Add to Your Personal Library (0) Click...

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Premium Resources, Servitization and Advanced Service Design, Written Content

White Paper: Customer Success: A Journey Beyond Customer Satisfaction (2021)

White Paper: Customer Success: A Journey Beyond Customer Satisfaction (2021) Add to Your Personal Library (0) Click Category to Bookmark...

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Feature, Service Strategy

2020 – The Year of The Lemon… And Opportunity?

2020 – The Year of the Lemon… and of Opportunity? As the old adage goes, when the world gives you lemons make lemonade....

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Think Tank Sessions, Trending

Where Does the Value of Service Delivery Now Lie for the Customer?

Where Does the Value of Service Delivery Now Lie for the Customer? The response to the significant challenges we have faced as a sector has...

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Feature, Service Strategy

Are we about to see an Evolution in the Service Contract as well as Service Delivery?

Are we about to see an Evolution in the Service Contract as well as Service Delivery?

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Premium Resources, Servitization and Advanced Service Design, Think Tank Sessions, Written Content

Think Tank Sessions: Executive Briefing – Servitization: Challenge and Opportunity (2020)

Think Tank Sessions: Executive Briefing – Servitization: Challenge and Opportunity (2020) Add to Your Personal Library (0) Click...

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