What does the rise of remote service mean for on-site delivery?
What does the rise of remote service mean for on-site delivery?
January 18, 2022
What does the rise of remote service mean for on-site delivery?
Program Director, Service Innovation & Connected Products, IDC
As Program Director, Service Innovation & Connected Products, Aly Pinder Jr leads IDC research and analysis of the service and customer support market for the manufacturer, which includes topics such as field service, warranty operations, service parts management, and how these service areas impact the overall customer experience.
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