Tag: Service Operations

Feature, Service Operations

Eight tips for improving field service productivity: Part Four

Whilst technology can play a big part in improving the efficiency of a field service operation, nothing is as important as ensuring your field service managers are fully armed to do their job. With this in mind we have teamed up with specialist field service training organisation SGSA to bring this series that looks at …...

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Feature, Service Operations

Green intentions? The end game of fleet sustainability examined

Business motivations for running a green fleet can be many. Environmental ethics are laudable but the business case is clear and financial triggers can be equally compelling. Giles Margerison, Tom Tom Telematics’ Director UK & Ireland, explains how service companies can introduce an environmental strategy and considers its effect...

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Feature, Service Strategy

The Big Debate: Servitization (part two)

At the recent AfterMarket conference in Amsterdam Field Service News Editor, Kris Oldland hosted a panel debate with three speakers key to servitization; Professor Tim Baines, Aston University a leading proponent of the movement, Brendan Viggers, Product and Sales Support for IFS Aerospace & Defence division who has worked closely...

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Feature, Service Operations

Eight tips for improving field service productivity: Part Three

Whilst technology can play a big part in improving the efficiency of a field service operation, nothing is as important as ensuring your field service managers are fully armed to do their job.

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Feature, Service Strategy

Eight tips for improving field service productivity: Part One

Whilst it is often the selling point of specialist field service technology, improving productivity can also be achieved through good management. So as part of a new series from Steve Brand, Senior Consultant with field service training specialists SGSA, we look at eight key management concepts that can help you improve the...

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FSM Technology, Service Operations, Uncategorized

Trimble Horizon—a New Cloud Platform for Field Service Management

Trimble yesterday introduced its new cloud-based platform for field service management—Trimble® Horizon. Trimble Horizon will be the core platform for its Field Service Management (FSM) suite of solutions and services. Built upon Trimble’s robust hosting and infrastructure framework, Trimble Horizon supports the following...

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Feature, Service Operations

The Contact Centre of Tomorrow: 5 ways it will be different

The contact centre remains an important asset to many field service organisations, but like field service itself the contact centre is rapidly evolving. Here Gregoire Vigroux, European Marketing Director, TELUS International looks at what the call centre of tomorrow may look like…  2014 is already almost unrecognisable from the...

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FSM Technology, Service Operations

Masternaut deploys telematics for the remote monitoring of commercial cranes and heavy lifting equipment

New service uses the telematics provider’s contactless CANbus connectivity to stream accurate data live from the vehicle or crane unit. Masternaut, one of Europe’s largest telematics providers, is now offering remote monitoring for commercial cranes and heavy lifting equipment operators. Fully integrated with Masternaut’s core...

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Leadership, Service Operations

The power of the field service engineer… (if he’s allowed to think for himself)

The field service engineer fulfils a unique role in an organisation – directly interacting with customers more than most people within the company. However, the need to reduce overheads is a driver impacting organisations. Reducing the cost of service technicians, by recruiting less trained individuals for example, can enable the...

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FSM Technology, Service Operations

Courier company set to improve field service staff productivity by 30%

DA Systems, a UK provider of mobile data and transport management solutions for the transport, retail, healthcare and field service sectors, is pleased to announce that north-west courier company City Connect Couriers, (CCC) has purchased its sameday courier software, ACI (Advanced Courier Interface). As competition within the sameday...

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