Paul Adams of Solarvista looks at one of the most important, yet often mis-managed areas of field service, inventory management… Leading edge practitioners have long recognised that effective visible inventory …...
Program Director, Service Innovation & Connected Products, IDC
As Program Director, Service Innovation & Connected Products, Aly Pinder Jr leads IDC research and analysis of the service and customer support market for the manufacturer, which includes topics such as field service, warranty operations, service parts management, and how these service areas impact the overall customer experience.
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