Written by Kris Oldland• February 16, 2023•
Kris – White Paper: Building an effective service model with remote service as the default
- Need to think about remote service from the strategic business perspective – so we need to understand how this can drive both service operations goals but also wider business goals.
- What are we going to be looking for in terms of our remote technicians? What kind of skills sets?
- How are we going to drive customer adoption? Demonstrate the key benefits? Force them to adopt?