With the backdrop of some of the most turbulent economic environment globally for decades if not longer, the pressure of reduced CAPEX investment is set to drive even greater pressure on field service operations. At the same time we face the perennial dichotomy of needing to do more with less.
Throughout this white paper, we will delve deeper into the impact of the global recession on the field service industry. We will explore how the economic pressure has magnified the importance of ROI, making it a critical factor in decision-making processes. Moreover, we will address the imperative of optimizing existing assets and shifting focus towards maintenance and service in times of economic downturn.
Kris Oldland is the Editor-in-Chief and Founder of Field Service News. He is widely acknowledged as one of the world's leading authors and speakers on a number of critical areas of field service management including servitization, remote service strategy and developing leadership within field service organisations.