Is your organisations knowledge transfer approach ready for the challenges we face? ​

Is your organisations knowledge transfer approach ready for the challenges we face?

With so much turbulent change occuring at once within the field service sector it is understandable for field service leaders to be daunted by the future. 

One thing is certain, our industry is rapidly evolving and in a few years the status quo will have changed forever. 


The key to rising up to these challenges as service organisations is going to be through the effective use of knowledge across the entire organisation. From technicians to service leaders, how we make sure the right information is in the right place at the right time is essential. 

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An exceptional and important discussion between two leading voices in the field service sector...

Picture of Kris Oldland

Kris Oldland

Kris Oldland is the Editor-in-Chief and Founder of Field Service News. He is widely acknowledged as one of the world's leading authors and speakers on a number of critical areas of field service management including servitization, remote service strategy and developing leadership within field service organisations.

Picture of Martin Knook

Martin Knook

Martin Knook, CEO of Gomocha, is having over 20 years of experience as an IT executive & entrepreneur, who focuses on building technology teams to make the difference for customers throughout the world. At Gomocha, he is leading his team into the mobile age, enabling customers to optimize field operations with the Gomocha products; configurable workflows – configurable data sets for several industries, such as Utilities, Telecom, Vending, Installation and Field Service.

Leading this team, says Martin Knook, “Is all about bringing talented people together strengthen their knowledge and resolve problems into IT solutions. My strength is to find the balance between these complexities and finding the right balance to build a business. That’s what motivates me.”

Are you a field service management professional trying to understand how a knowledge transfer can help your service operation overcome the challenges we all face? 

This important interview will help you understand not only the techhnologies that are critical for effective knowledge transfer within an organisation but also the critical aspects of people, processes and culture that need to be considered as well.  

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