Is your organisations knowledge transfer approach ready for the challenges we face? ​

Is your organisations knowledge transfer approach ready for the challenges we face?

With so much turbulent change occuring at once within the field service sector it is understandable for field service leaders to be daunted by the future. 

One thing is certain, our industry is rapidly evolving and in a few years the status quo will have changed forever. 

 

The key to rising up to these challenges as service organisations is going to be through the effective use of knowledge across the entire organisation. From technicians to service leaders, how we make sure the right information is in the right place at the right time is essential. 

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FSN has been a fabulous resource to allow us to stay abreast of the latest advancements in the delivery of field maintenance and service. The articles are consistently cutting edge and the topics trigger some great conversations amongst our Management Team”
Jack HolePartner, Haakon Mechanical Services, Canada
"Field Service News is a great publication for all field service professionals. It is always current and on topic, I especially enjoy the insights one gets from the contributions of industry leading professionals.”
Christo Roux, Director, Operations Development, Metso:Outotec, Finland
“Field Service News has provided me with the opportunity to collaborate with service leaders to discuss key topics that are changing the ways services are defined for delivered. For me it is important to bridge both at the academic and industrial worlds.”
Prof. Dr. Shaun West, University of Luzern, Switzerland
“Field Service News is unique in that it is the only regular resource for field service professionals to stay up to date with the latest thinking within our profession. In this respect, FSN is world-class!”
Jason SmithCEODirector of Field Service, EMEA, 3D Systems, UK
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Watch the video now to learn more about ...

  • Why knowledge transfer is so essential in today's world
  • Is knowledge transfer not truly valued enough in field service?
  • The overlap between knowledge transfer and training
  • The importance of culture in developing effective knowledge habits
  • The power of knowledge sharing in building loyalty
  • Knowledge transfer is all about the culture of a business
  • The core technologies we need to consider for effective knowledge transfer
  • The core technologies we need to consider for effective knowledge transfer
  • What are the foundations of establishing effective knowledge transfer?

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An exceptional and important discussion between two leading voices in the field service sector...

Picture of Kris Oldland

Kris Oldland

Kris Oldland is the Editor-in-Chief and Founder of Field Service News. He is widely acknowledged as one of the world's leading authors and speakers on a number of critical areas of field service management including servitization, remote service strategy and developing leadership within field service organisations.

Picture of Martin Knook

Martin Knook

Martin Knook, CEO of Gomocha, is having over 20 years of experience as an IT executive & entrepreneur, who focuses on building technology teams to make the difference for customers throughout the world. At Gomocha, he is leading his team into the mobile age, enabling customers to optimize field operations with the Gomocha products; configurable workflows – configurable data sets for several industries, such as Utilities, Telecom, Vending, Installation and Field Service.

Leading this team, says Martin Knook, “Is all about bringing talented people together strengthen their knowledge and resolve problems into IT solutions. My strength is to find the balance between these complexities and finding the right balance to build a business. That’s what motivates me.”

Are you a field service management professional trying to understand how a knowledge transfer can help your service operation overcome the challenges we all face? 

This important interview will help you understand not only the techhnologies that are critical for effective knowledge transfer within an organisation but also the critical aspects of people, processes and culture that need to be considered as well.  

This premium content will be available on FSN FREE for a strictly limited time, thanks to our partner Servicenow

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