The core of field service management is efficiency. Your clients depend on you to identify, diagnose, and solve problems with their assets as fast as possible. Technology is a vital part of this mission, and as it advances, so do the standards of practice.
When properly integrated into workflows, generative AI leads to cost savings, efficiency, and sustainability. If you want to stay relevant in the field service management industry, you’ll need a full understanding of AI’s power.
Kris Oldland is the Editor-in-Chief and Founder of Field Service News. He is widely acknowledged as one of the world's leading authors and speakers on a number of critical areas of field service management including servitization, remote service strategy and developing leadership within field service organisations.