Empower Your Field Service Team To Unlock Revenue Generation
Empower Your Field Service Team To Unlock Revenue Generation
Should our field service engineers and technicians sell? It is a debate that has been held within the field service sector for many, many years.
On the one hand they are perfectly placed to do so. In today’s digital world they have perhaps more direct face to face interaction with the customers than anyone else in your organisation, they have deep subject matter knowledge and as such are seen by your customers as trusted advisors.
On the other however, as soon as the customer feels they are being sold to that trusted advisor status is broken. Besides, many engineer and technicians aren’t comfortable selling, it’s not what they signed up for.
However, what if generating revenue from the field wasn’t a sales activity, but was in fact a service activity? Something that brings additional value to the customer, that sits well with the problem solving mindset of our technicians and engineers and can supercharge your revenue stream from the field?
This course maps out exactly how you can achieve just that.
This exclusive FSN Masterclass is designed to not only provide you with rich insights into how you can empower your field service team to generate revenue but also how to show them that doing so is not selling, but delivering great service.
Additionally, the Masterclass guides you through the process of developing a blueprint of your own to take your learning from theory to real-world project!
Access this exclusive FSN Masterclass and much more with an FSN PRO Licence starting form just £45/month
Supercharge Your Field Service Revenue Generation With This Masterclass Today
After taking this course you will be able to:
- Demonstrate to your field service techs that our customers want us to make recommendations to them
- Shift the perception of field service revenue generation from a selling activity to a service activity
- Define the steps to supercharging your field technicians revenue generation efforts
- Secure buy-in from supporting divisions in the organisation
- Get buy-in from your customers for your field service technicians to talk to them about revenue generating possibilities
Join FSN PRO today and give yourself access to this exceptional FSN Masterclass, all other FSN Education courses, the full FSN Premium Resource library, and our simple yet effective personal notes tool. Join today from just £45/month or £450/year
A course based on Jim Baston's extensive experience
Jim Baston, BBA Consulting
Jim Baston is President of BBA Consulting Group Inc., a consulting and training firm dedicated to helping technical service firms transform field service personnel into enthusiastic promoters of their company’s products and services.
He has worked with thousands of field service professionals and their management across a broad range of industries and is the author of Beyond GREAT SERVICE, a book about the role that the field service professional can play in proactive business growth.
Jim has also written a companion book that provides a step-by-step approach for service managers to successfully develop a proactive approach through their field teams
He engages with service leaders, their teams and organisations, to develop actions that deliver results: Evolving their Leadership, Trusted advisor and Value-driven mindsets that know how to turn data into intelligence into profitable services.