FREE VIDEO: Understanding the tech to empower your field service techs

FREE VIDEO: Understanding the tech to empower your field service techs

When it comes to field service delivery, efficiency, and technician utility are king. It is vital that we provide our field service engineers and technicians with the tools that can empower them to work at their optimum and also tools that they can rely on throughout the demanding rigours of field service. 

In this exclusive interview, we look at the key questions you as a field service leader need to know about finding the right devices for your field service team – essential viewing as we head deeper into an era of digital transformation. 


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This in-depth discussion, packed full of insights from two key industry leaders, will soon be available exclusively for our FSN PRO members.

However, for a strictly limited time, this video is available as part of the monthly selection of premium resources we offer free each month. Sign up now for 100% free access.

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FSN has been a fabulous resource to allow us to stay abreast of the latest advancements in the delivery of field maintenance and service. The articles are consistently cutting edge and the topics trigger some great conversations amongst our Management Team”
Jack HolePartner, Haakon Mechanical Services, Canada
"Field Service News is a great publication for all field service professionals. It is always current and on topic, I especially enjoy the insights one gets from the contributions of industry leading professionals.”
Christo Roux, Director, Operations Development, Metso:Outotec, Finland
“Field Service News has provided me with the opportunity to collaborate with service leaders to discuss key topics that are changing the ways services are defined for delivered. For me it is important to bridge both at the academic and industrial worlds.”
Prof. Dr. Shaun West, University of Luzern, Switzerland
“Field Service News is unique in that it is the only regular resource for field service professionals to stay up to date with the latest thinking within our profession. In this respect, FSN is world-class!”
Jason SmithCEODirector of Field Service, EMEA, 3D Systems, UK
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Watch the video now to learn more about ...

  • What type of customization options can we expect from rugged manufacturers?
  • Defending the additional costs of rugged devices
  • How will digital transformation change our technology requirements?
  • The trade between rugged and CPU no longer exists
  • Can the devices we give our field techs help us meet sustainability goals?
  • Are you buying technology or working with a technology partner?

Join FSN FREE today and give yourself access to this important video, or go PRO and access our entire premium library with over 600 hours of content, including papers, interviews, and on-demand courses, all designed exclusively for for service leaders for just £45 per month or £450 per year.

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An exceptional and important discussion between two of the industries most critical thinkers...

Picture of Kris Oldland, Editor-in-Chief, Field Service News

Kris Oldland, Editor-in-Chief, Field Service News

Kris Oldland is the Editor-in-Chief and Founder of Field Service News. He is widely acknowledged as one of the world's leading authors and speakers on a number of critical areas of field service management including servitization, remote service strategy and developing leadership within field service organisations.

Picture of Ben Baum, Vice President of Sales, Durabook Americas

Ben Baum, Vice President of Sales, Durabook Americas

Ben Baum, Vice President of Sales, Durabook Americas, has an exceptional background and huge experience working in the field of rugged computing and has worked with high-profile companies for decades in helping them find the right solutions to meet the demands of their field service teams and to drive towards service excellence. A well-informed and solution-orientated professional, Ben brings a wealth of knowledge to industry discussions.

Are you a field service management professional trying to understand how you can find equilibrium between a centralized and decentralized approach? 

This important discussion will help you understand not only the technologies that are critical for establishing such a balance in your organization but also the critical aspects of people, processes, and culture that need to be considered.  

This premium content will be available on FSN FREE for a strictly limited time, thanks to our partner Durabook.

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