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White Paper: Centralizing Decentralization

In an era where the field service landscape demands strategic equilibrium, balancing centralization and decentralization is paramount.

This paper will explore how businesses optimize their service networks, harmonize global and local approaches, and reshape customer experiences…

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This in-depth, comprehensive paper will soon be available exclusively to our FSN PRO members.

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FSN has been a fabulous resource to allow us to stay abreast of the latest advancements in the delivery of field maintenance and service. The articles are consistently cutting edge and the topics trigger some great conversations amongst our Management Team”
Jack HolePartner, Haakon Mechanical Services, Canada
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“Field Service News has provided me with the opportunity to collaborate with service leaders to discuss key topics that are changing the ways services are defined for delivered. For me it is important to bridge both at the academic and industrial worlds.”
Prof. Dr. Shaun West, University of Luzern, Switzerland
“Field Service News is unique in that it is the only regular resource for field service professionals to stay up to date with the latest thinking within our profession. In this respect, FSN is world-class!”
Jason SmithCEODirector of Field Service, EMEA, 3D Systems, UK

Read the paper now to learn more about ...

  • Centralization vs. Decentralization in Field Service: Navigating a New Era
  • The Challenges of Globalization and Centralization
  • The Path Forward: Harmonizing Global Teams
  • Leveraging Knowledge Management Tools within a Next-Gen FSM System
  • Envisioning Next-Gen Platform Capabilities for Centralizing Decentralization
  • Envisioning Next-Gen Platform Capabilities for Centralizing Decentralization
  • Executive Summary: Centralising Decentralization for Next-Gen FSM Systems
  • Reflective Questions: Paving the Path Forward

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An exceptional and important paper authored by one of the most critical thinkers in the field service sector...

Picture of Author: Kris Oldland

Author: Kris Oldland

Kris Oldland is the Editor-in-Chief and Founder of Field Service News. He is widely acknowledged as one of the world's leading authors and speakers on a number of critical areas of field service management including servitization, remote service strategy and developing leadership within field service organisations.

Are you a field service management professional trying to understand how you can find equilibrium between a centralized and decentralized approach? 

This important paper will help you understand not only the techhnologies that are critical for establishing such a balance in your organisation but also the critical aspects of people, processes and culture that need to be considered as well.  

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