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White Paper: Centralizing Decentralization

In an era where the field service landscape demands strategic equilibrium, balancing centralization and decentralization is paramount.

This paper will explore how businesses optimize their service networks, harmonize global and local approaches, and reshape customer experiences…

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This in-depth, comprehensive paper will soon be available exclusively to our FSN PRO members.

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An exceptional and important paper authored by one of the most critical thinkers in the field service sector...

Picture of Author: Kris Oldland

Author: Kris Oldland

Kris Oldland is the Editor-in-Chief and Founder of Field Service News. He is widely acknowledged as one of the world's leading authors and speakers on a number of critical areas of field service management including servitization, remote service strategy and developing leadership within field service organisations.

Are you a field service management professional trying to understand how you can find equilibrium between a centralized and decentralized approach? 

This important paper will help you understand not only the techhnologies that are critical for establishing such a balance in your organisation but also the critical aspects of people, processes and culture that need to be considered as well.  

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