GPS Insight Acquires FieldAware to Create a Comprehensive Platform
GPS Insight, a leading provider of SaaS-based fleet management software and complementary solutions in the United States and Canada, today announced the acquisition of FieldAware, the leader in made-for-mobile, cloud-based field service solutions. The acquisition advances field services and fleet tracking capabilities for GPS...
FieldAware Recognized in the 2016 Gartner Magic Quadrant for Field Service Management
FieldAware, the leader in made-for-mobile, cloud-based field service automation solutions today announced it has been positioned on the November 2016 Magic Quadrant for Field Service Management by Gartner, the world’s leading information technology research and advisory company. The Field Service Management (FSM) Magic Quadrant...
Are we only just starting to scratch the surface of what we can achieve with connected field service?
How much further can we go with the effective use of asset data driving a true revolution in field service operations, and what are the barriers holding us back?
The spectrum of advanced service from customer success to outcome based services
Kris Oldland, Marc Tatarsky and Steve Mason discuss why customer success should be viewed as part of a spectrum of advanced services
Why we need to take the time to understand the challenges of all customer stakeholders
Kris Oldland, Marc Tatarsky and Steve Mason discuss the importance of establishing a strong understanding of the multiple stakeholders within the customer
How will regulations drive digital transformation requirements for field service companies?
For us in the field service sector, there are many areas of regulation and governance that we must be aware of including GDPR, Right to Repair, ESG and DEI. Does this change how we should approach our continuing adoption of technology?
Why alignment with the client is the most critical aspect of the customer success approach
In this excerpt from the full-length, hour-long discussion the group discuss the importance of ensuring you have a firm alignment with the customer and a detailed understanding of the various goals within their organisation at the heart of the customer success model.
How adopting an Outside-In perspective can foster a genuine strategy for customer success
Kris Oldland, Marc Tatarsky and Steve Mason discus how Peter Drucker’s famous Outside-In approach is an excellent tool for customer success models.
How should we approach educating the customer to help drive their success?
Kris Oldland, Marc Tatarsky and Steve Mason discuss how we should approach the sometimes sensitive issue of needing to educate our customers
Why customer success as a strategy is more akin to servitization than CSAT
Kris Oldland, Marc Tatarsky and Steve Mason discuss how customer success sits on a spectrum that also includes outcome-based services and servitization
