Author: FIELD SERVICE NEWS

News, Service Operations, Analysis

Pressure to meet SLAs, lack of skilled workers, and the need to reach tech superiority: Field Service companies reveal their biggest challenges and bright spots in IFS State of Service 2023 research

IFS has announced results of its global research study which uncovers field service companies’ biggest challenges and key priority areas over the next 12 months. The findings highlight immense tension between opportunity, skills and technology, to outpace market disruption.

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Digital Transformation, Analysis, Feature, Home Page, Trending

Avoid the digital disconnect: Keep the supply chain flowing with truly end-to-end integrated digitization, right down to the packaging and labelling

Arjun Khanna, Chief Technology & Innovation Officer at Kallik, discusses why cloud-based, end-to-end platforms for operations include labelling and artwork to keep the supply chain flowing smoothly and clear of regulatory issues.

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Digital Transformation, Editor's pick, Feature, Home Page, Editor's Pick

The new skill sets that are required by remote service technicians

Izzy Sanchez, Konica Minolta USA, discusses the new sets of skills that are now required by remote service technicians.

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Feature, FSN Research, Editor's Pick, Home Page, Editor's Pick

Does servitization require internal structure changes?

An important component of the discussion surrounding developing a servitized offering is whether there will need to be significant changes to the existing
structure of the organisation.

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Feature, Home Page, Analysis

How is servitization being implemented?

What approaches are companies taking in terms of strategically developing their servitized solution? We analyse this in the new feature from a recent FSN Research study, conducted in partnership with HSO.

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Feature, Home Page, Analysis

The processes and time frames for establishing servitization

In this feature from a recent FSN paper, published in partnership with HSO, we look at the processes and time frames for establishing servitization.

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News, Service Operations, Analysis

Volta Trucks announces first implementation of its new full−electric Volta Zero with Truck as a Service charging infrastructure to Heppner

Volta Trucks has announced the first implementation of its new full-electric Volta Zero with Truck as a Service charging infrastructure to Heppner.

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Feature, Home Page, Trending

What are the drivers for developing servitization offerings?

In this feature from a recent FSN Research paper, sponsored by HSO, we look in-depth at the drivers for developing servitization offerings.

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Feature, Home Page, Analysis, Service Operations, Editor's Pick

How can Service Orgs Succeed in a Time of Inflation, Labor Shortages, and a Workforce Skills Gap?

Aquant’s 2023 Service Intelligence Benchmark Report analyzed how factors like inflation, a labor shortage, and a knowledge gap are impacting the service industry.

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