Author: FIELD SERVICE NEWS

Digital Transformation, News

Totalmobile Launches Field Service Intelligence Solution Allowing Customers to Review Operational Performance as Services Take Place

Insight from Totalmobile provides users with access to real-time operational data and predictive intelligence to optimise workforce planning and service delivery

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Feature, Home Page, Editor's Pick, Leadership, Service Operations

Bringing a Team Together in the Most Challenging of Times

Bringing a Team Together in the Most Challenging of Times In October 2021, Field Service News hosted the inaugural European Field Service Awards to celebrate the ingenuity and excellence of an industry that had kept the world turning as the pandemic swept across the globe. In the category of Best Field Service Team, there were …...

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Feature, FSM Technology, FSM Technology, Editor's Pick, Home Page, Analysis

Harnessing digital and mobile solutions to benefit business in a post-pandemic world

Fred Kao, CEO Twinhead International, the company behind Durabook, identifies the key digitisation trends that accelerated due to the pandemic.

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Premium Resources, Resources, FSN Free

e-Book: 5 KPIs Service Leaders Need to Measure in 2022

Track KPIs differently. Get deeper insights into every aspect of your service business in Aquant’s latest report ‘5 KPIs Service Leaders need to Measure in 2022’

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FSM Technology, News

ServiceMax Launches DataGuide to Provide Integrated Data Capture and Report Generation Capabilities to Technicians in the Field

ServiceMax announced the release of DataGuide, a new product integrated into the ServiceMax Core platform that provides advanced forms and report generation capabilities.

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Feature, Leadership, Service Operations

How to Make Tough Decisions Around Prioritisation in Field Service Operations

Louise Murton, UK Service Director at BAXI Heating, discusses how to make tough decisions in field service operations.

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FSM Technology, News

Energy prices forecast to dampen EV demand as fleets face whole-life cost knowledge gap

More than half of fleet operators expect high energy prices to dampen demand for EVs, according to research from mobility solutions specialists Bridgestone and Webfleet Solutions

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Digital Transformation, FSM Technology, FSM Technology, Premium Resources, Resources, FSN Free

White Paper: Service Management Buyer’s Guide

Find the technology to meet your ambitions. The latest IFS Service Manager’s Buyers Guide is now available on Field Service News.

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Digital Symposium, Digital Transformation, Premium Resources, Resources, FSN Free

European Field Service Awards 2021 Winners. Chris Craggs, MCFT- Pioneers of the Year

European Field Service Awards 2021 Winners. Chris Craggs, MCFT, Pioneers of the Year In October 2021, Field Service News hosted the inaugural European Field Service Awards to celebrate the ingenuity and excellence of an industry that had kept the world turning as the pandemic swept across the globe. Among many interesting entries in the...

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Feature, Home Page, Analysis, Leadership, Service Operations

Making our Field Technicians Feel Comfortable and Safe at Work

Alan Holt discusses the challenges of keeping field technicians safe during the pandemic and how communicating with his team has been crucial during these difficult times.

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