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European Field Service Awards 2021 Winners. Alan Holt, Fujifilm – Team of the Year

European Field Service Awards 2021 Winners. Alan Holt, Fujifilm, Team of the Year In October 2021, Field Service News hosted the inaugural European Field Service Awards to celebrate the ingenuity and excellence of an industry that had kept the world turning as the pandemic swept across the globe. In the category of Best Team, there...

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Think Tank Sessions: Is Servitization Dependent on Being OEM Owned?

Think Tank Sessions: Is Servitization Dependent on Being OEM Owned? Whilst servitization frequently appears, in the context of whole-life support (and revenue), to be an integrated arm of the manufacturer (eg Mercedes Trucks), the reality is that Mercedes dealers, although badged, are not Mercedes Benz. Servitization in such a scenario...

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Research Debrief: The impact of asset data flow beyond the silo of field service operations (part two)

Research Debrief: The impact of asset data flow beyond the silo of field service operations (part two) In a changing world of operations and technology, two key topics dominate the discussions within the field service industry. These are servitization and digital transformation and the importance of asset data lies at the heart of each...

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Think Tank Sessions: Digitalization and Disruption (Debrief)

Think Tank Sessions: Digitalization and Disruption (Debrief Session) (2022) The world changed in 2020 beyond all recognition. The pandemic brought with it the most significant global disruption we have seen since the second world war.  Yet, in many ways, the field service sector was fortunate. The tools that we needed to find a way...

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European Field Service Awards 2021 Winners. IFS – Best Overall FSM Solution

European Field Service Awards 2021 Winners. IFS – Best Overall FSM Solution In October 2021 Field Service News hosted the inaugural European Field Service Awards to celebrate the ingenuity and excellence of an industry that had kept the world turning as the pandemic swept across the globe.   In the category of Best Overall FSM...

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Research Debrief: The impact of asset data flow beyond the silo of field service operations (part one)

Research Debrief: The impact of asset data flow beyond the silo of field service operations (part one) In a changing world of operations and technology, two key topics dominate the discussions within the field service industry. These are servitization and digital transformation and the importance of asset data lies at the heart of each...

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Measure What Matters: Aquant’s 2022 Medical Device Service Benchmark Report

Aquant’s 2022 Service Intelligence Benchmark Report for the Medical Device Industry An analysis of field service performanceand customer satisfaction in a year of talentshortages, COVID service pivots, and shiftingcustomer demands. Today’s medical device service is not in line with customer expectations… Do you want to...

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Interview: Why Konica Minolta forged their own path forward with remote first as a default

Interview: Why Konica Minolta forged their own path forward with remote first as a default Konica Minolta’s Ged Cranny, Zdenek Vrbka and Laszlo Szilas-Neff join Field Service News Editor-in-Chief, Kris Oldland to discuss their remote-service journey and explain why they developed their own internal remote-service delivery solution...

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Comparative Analysis: Customer-Centricity, Technology in Field Service – Global Data and UK Data.

Comparative Analysis: Customer-Centricity, Technology in Field Service – Global Data and UK Data. During 2021, Field Service News Research hosted a global study in partnership with HSO that was designed to understand the importance of customer service in field service operations and how the ability to...

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Research Debrief: Customer-Centricity, Technology and the New Normal of the Field Service Sector – part one (2021)

Research Debrief: CustomerCustomer-Centricity, Technology and the New Normal of the Field Service Sector – part one (2021) FSN Research recently undertook a detailed study in partnership with HSO to understand precisely what CSAT metrics are being tracked by field service organisations.   Having published the results, Dan Snowdon,...

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