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White Paper: The impact of telecommunication industry trends on CX and service management

White Paper: The impact of telecommunication industry trends on CX and service management The telecommunications industry is at the forefront of several technology trends that create improved ways for consumers and businesses to interact and new business models focused on outcomes.   Telco firms around the globe are racing to meet an...

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Research Briefing: Servitization in a post-pandemic world

Access this exclusive FSN Research report, in partnership with HSO, where we ask did the pandemic kill servitization or make it stronger?

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Digital Symposium, FSM Technology, Premium Resources, Resources, FSN Free, Video Content

Interview: Why we must look to rugged devices to empower our engineers… (2022)

Interview: Why we must look to rugged devices to empower our engineers. Ft. Ben Baum, Durabook Interview: Why we must look to rugged devices to empower our engineers. Ft. Ben Baum, Durabook Increasingly our field service technicians and engineers are by far and away our most valuable assets… In a world of digitalisation they...

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The Service Leader’s Recession Playbook: How to Accelerate Your Organization’s Efficiency (2022)

Download the Service Leader’s Recession Playbook by Aquant, available at Field Service News and learn how to accelerate your organization’s efficiency.

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Digital Symposium, Premium Resources, Remote Service Delivery, Resources, FSN Free

Interview: Understanding the transition to remote service delivery from the technician’s perspective

We take a pragmatic look at the day to day use of remote service tools as we speak to Martin McClean, Remote Service Specialist, with Konica Minolta.

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Digital Symposium, Digital Transformation, Premium Resources, Resources, FSN Free, Servitization and Advanced Service Design, Video Content

Interview: Digitalisation, Servitization, and Service Marketing. Ft. Dr. Chris Raddats (2021)

Interview: Digitalisation, Servitization, and Service Marketing. Ft. Dr. Chris Raddats (2021) Kris Oldland, Editor-in-Chief, Field Service News is joined by Dr. Chris Raddats of the University of Liverpool, a seasoned expert with experience from both the industry and academic sides of the aisle centred around servitization,...

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