Editor’s picks on:
Service Operations
March 12, 2023
Do we still have a supply chain hangover after the pandemic?
We focus on the impact the pandemic and subsequent lock-downs had on the global supply chain and ask if there are things we can do today to be prepared for such situations returning in the future.
March 10, 2023
Mineral Wars: How Your Business Can Prepare to Deal with the Battery Crisis?
Whilst businesses are finally making bold assertions to electrify their processes, we are now facing a battery crisis. Where has this come from and how will businesses cope? Alex Stapleton, Sales Director at Alexander Battery Technologyes shares his expert insight into this topic.
March 4, 2023
Understanding technological maturity in fleet management
In the second feature from a recent FSN Research paper, published in partnership with GPS Insight, we look at the levels of fleet management in place
March 3, 2023
2023 Benchmarks Presentation & Discussion – Reducing the Gap between Best and Worst
Sidney Lara, Service Principal at Aquant, discusses how field service organizations can reduce the gap between best and worst.
Latest news and articles on:
Service Operations
Feature, Home, Service Operations
February 16, 2023
Can third-party service partners leverage remote service tools?
Izzy Sanchez, Konica Minolta USA, discusses how third-party service partners can leverage remote service tools.
February 15, 2023
2023 Benchmarks Presentation & Discussion – First Time Fix Rates
Sidney Lara, Service Principal at Aquant, covers one of the most popular metrics for workforce measurement, First-Time Fix Rates, and discusses the findings of Aquant’s 2023 Service Intelligence Benchmark Report.
Feature, Home, Service Operations
February 9, 2023
Are we now seeing customer acceptance of remote service?
Izzy Sanchez, Konica Minolta USA, talks about customer adoption and acceptance of remote service.
February 7, 2023
Why LifeScan Records 100% of Customer Service Calls — And “Listens” to All of Them
Aquant recently spoke with Ehab Goldstein of LifeScan about how his own team uses AI to improve compliance at scale, support market research and more.
Feature, Home, Service Operations
February 2, 2023
Is the lingering impact of the pandemic driving remote service?
Izzy Sanchez, Konica Minolta USA, if remote service adoption is still driven by the lingering impact of the pandemic or if organizations have seen the actual benefits of the remote service approach.
January 25, 2023
Pressure to meet SLAs, lack of skilled workers, and the need to reach tech superiority: Field Service companies reveal their biggest challenges and bright spots in IFS State of Service 2023 research
IFS has announced results of its global research study which uncovers field service companies’ biggest challenges and key priority areas over the next 12 months. The findings highlight immense tension between opportunity, skills and technology, to outpace market disruption.
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Popular news and features on:
Service Operations
Feature, Home, Service Operations
December 18, 2022
How can Service Orgs Succeed in a Time of Inflation, Labor Shortages, and a Workforce Skills Gap?
Aquant’s 2023 Service Intelligence Benchmark Report analyzed how factors like inflation, a labor shortage, and a knowledge gap are impacting the service industry.
Feature, Home, Service Operations
December 1, 2022
Is the experience of pressure in the field key to what makes a great remote service specialist?
Martin McLean outlines how the experience of working in the high pressure environment on-site with the customer is a critical part of what makes an effective remote service engineer.
Feature, Home, Service Operations
November 24, 2022
Can we train remote technicians if they have never worked within a field role?
Martin McLean reflects on whether it is possible to train remote technicians to solve customer issues as effectively as those who have a previous background working in field service.
Feature, Home, Service Operations
November 16, 2022
Do we want our most experienced technicians in the field or remote service specialists?
Martin McLean draws on his experience as a technician both in the field and now as a remote service specialist to reflect on a critical question – where do we place our most experienced technicians?
Feature, Home, Service Operations
November 16, 2022
5 Ways Tech Can Improve Your Organization’s Efficiency in a Recession
Aquant shares 5 ways tech can improve their organization’s efficiency during a recession. Download the e-book, available at Field Service News
Feature, Home, Service Operations
November 10, 2022
Investing in the Right Tech Can Reduce the Impact of an Economic Downturn
Track KPIs differently. Get deeper insights into every aspect of your service business in Aquant’s latest report ‘5 KPIs Service Leaders need to Measure in 2022’
November 10, 2022
Overcoming potential customer barriers to adopting remote service tools?
Martin McClean talks us through how he personally approaches overcoming any barrier to remote service his customers have
Feature, Home, Service Operations
November 4, 2022
Gain Deeper Service Insights With These Three Data Entry Best Practices
Get the most out of your service data by using these three actionable steps to encourage accurate data entry and create a data-driven field service culture.

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