Editor’s picks on:

Service Operations

Feature, Service Operations

Do we still have a supply chain hangover after the pandemic?

We focus on the impact the pandemic and subsequent lock-downs had on the global supply chain and ask if there are things we can do today to be prepared for such situations returning in the future.

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Feature, Service Operations

Mineral Wars: How Your Business Can Prepare to Deal with the Battery Crisis?

Whilst businesses are finally making bold assertions to electrify their processes, we are now facing a battery crisis. Where has this come from and how will businesses cope? Alex Stapleton, Sales Director at Alexander Battery Technologyes shares his expert insight into this topic.

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Feature, Service Operations

Understanding technological maturity in fleet management

In the second feature from a recent FSN Research paper, published in partnership with GPS Insight, we look at the levels of fleet management in place

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Feature, Service Operations

2023 Benchmarks Presentation & Discussion – Reducing the Gap between Best and Worst

Sidney Lara, Service Principal at Aquant, discusses how field service organizations can reduce the gap between best and worst.

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Latest news and articles on:

Service Operations

Feature, Home, Service Operations

Can third-party service partners leverage remote service tools?

Izzy Sanchez, Konica Minolta USA, discusses how third-party service partners can leverage remote service tools.

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Feature, Service Operations

2023 Benchmarks Presentation & Discussion – First Time Fix Rates

Sidney Lara, Service Principal at Aquant, covers one of the most popular metrics for workforce measurement, First-Time Fix Rates, and discusses the findings of Aquant’s 2023 Service Intelligence Benchmark Report.

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Feature, Home, Service Operations

Are we now seeing customer acceptance of remote service?

Izzy Sanchez, Konica Minolta USA, talks about customer adoption and acceptance of remote service.

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News, Service Operations

Why LifeScan Records 100% of Customer Service Calls — And “Listens” to All of Them

Aquant recently spoke with Ehab Goldstein of LifeScan about how his own team uses AI to improve compliance at scale, support market research and more.

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Feature, Home, Service Operations

Is the lingering impact of the pandemic driving remote service?

Izzy Sanchez, Konica Minolta USA, if remote service adoption is still driven by the lingering impact of the pandemic or if organizations have seen the actual benefits of the remote service approach.

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News, Service Operations

Pressure to meet SLAs, lack of skilled workers, and the need to reach tech superiority: Field Service companies reveal their biggest challenges and bright spots in IFS State of Service 2023 research

IFS has announced results of its global research study which uncovers field service companies’ biggest challenges and key priority areas over the next 12 months. The findings highlight immense tension between opportunity, skills and technology, to outpace market disruption.

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Popular news and features on:

Service Operations

Feature, Home, Service Operations

How can Service Orgs Succeed in a Time of Inflation, Labor Shortages, and a Workforce Skills Gap?

Aquant’s 2023 Service Intelligence Benchmark Report analyzed how factors like inflation, a labor shortage, and a knowledge gap are impacting the service industry.

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Feature, Home, Service Operations

Is the experience of pressure in the field key to what makes a great remote service specialist?

Martin McLean outlines how the experience of working in the high pressure environment on-site with the customer is a critical part of what makes an effective remote service engineer.

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Feature, Home, Service Operations

Can we train remote technicians if they have never worked within a field role?

Martin McLean reflects on whether it is possible to train remote technicians to solve customer issues as effectively as those who have a previous background working in field service.

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Feature, Home, Service Operations

Do we want our most experienced technicians in the field or remote service specialists?

Martin McLean draws on his experience as a technician both in the field and now as a remote service specialist to reflect on a critical question – where do we place our most experienced technicians?

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Feature, Home, Service Operations

5 Ways Tech Can Improve Your Organization’s Efficiency in a Recession

Aquant shares 5 ways tech can improve their organization’s efficiency during a recession. Download the e-book, available at Field Service News

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Feature, Home, Service Operations

Investing in the Right Tech Can Reduce the Impact of an Economic Downturn

Track KPIs differently. Get deeper insights into every aspect of your service business in Aquant’s latest report ‘5 KPIs Service Leaders need to Measure in 2022’

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Feature, Service Operations

Overcoming potential customer barriers to adopting remote service tools?

Martin McClean talks us through how he personally approaches overcoming any barrier to remote service his customers have

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Feature, Home, Service Operations

Gain Deeper Service Insights With These Three Data Entry Best Practices

Get the most out of your service data by using these three actionable steps to encourage accurate data entry and create a data-driven field service culture.

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Service Operations

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