Seven Deadly Sins of Field Service Management: #5 Not being data-driven
At the December 2023 Copperrberg Service Academy, Ron Zielinski, Sr. Vice President, Global Customer Service, shared what he sees as the seven deadly sins that can hold field service leaders back from excelling in their roles in a great conversation with Kris Oldland, Editor-in-Chief, Field Service News…
In this excerpt from that full discussion, we look at the fifth of these seven deadly sins, ‘not being data-driven.’ As Ron explains, often, when we look at service operations as a whole, we apply a data-driven approach, but how do we let that into other aspects of our management performance?
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More from Ron Zielinski
- Read: Understanding Leadership during a Crisis ft. Ron Zielinski
- Watch: Panel Discussion: The Road to Recovery US Edition ft. Ron Zielinski
- Connect: With Ron on LinkedIn
Upcoming Copperberg Virtual Sessions:
- 12th March 2024: Field Service Forum Virtual Academy
- March 14th 2024: US Service Acadamy
- March 26th 2024: Sustainability in Service 2024
More from the FSN PRO Library (requires FSN PRO/PRO+):
- Watch: Patrick Jansen on Data, Disruption, Turbines and People
- Read: Research Report: Benchmarking Workforce Management Amongst Service-Centric Companies
- Watch: Documentary: The Blended Workforce and the New Normal of Field Service
- Watch: A Capacity Crisis is Looming. The Blended Workforce Could be the Answer. Ft. Steve Zannos, Electrolux
- Read: White Paper: Centralizing Decentralization
On-Demand Service Leadership Courses from FSN Education (requires FSN PRO/PRO+):
If you are not yet an FSN PRO member and want to access any of the above premium content including the full-hour-long interview instantly PLUS over 600 hours of content, including over 70 on-demand courses, for just £45/month
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