Editor’s picks on:
Service Strategy
Service Revolution Academy invitation to “Transforming Your Work: AI Driven Growth”Webinar on 4th September 2024
The Service Revolution Academy invites senior business leaders to join the “Transforming Your Work: AI Driven Growth” webinar with Kane Minkus at 4pm (UK time) on Wednesday 4th September 2024.
Rethinking Industrial Pricing: A Fresh Perspective to Sustainable Profit
Rethinking Industrial Pricing for Sustainable Profitability Kris Oldland, Editor-in-Chief, reflects on the recent Copperberg White Paper,...
eConnect After Hours 24: Olivier Gill, Exclusive Networks
eConnect After Hours 24: Olivier Gill, Exclusive Networks Kris Oldland, Editor-in-Chief, Copperberg takes time out at the end of a busy and...
FSN Archives: Understanding Servitization with Rolls Royce
A classic post from the Field Service News archives sees Kris Oldland and Nick Frank team up in what became one of the industries widely watched interviews
Popular news and articles on:
Service Strategy
Where is the Return on Investment when it comes to remote service strategies?
Where is the Return on Investment when it comes to remote service strategies? At the December 2023 Copperrberg Service Academy, Izzy...
Five Surprises That Could Derail Service Excellence (and How to Avoid Them)
Five Surprises That Could Derail Service Excellence (and how to avoid them) In the world of service maintenance, with so many moving parts...
The technology stack underpinning Konica Minolta’s remote service strategy
The technology stack underpinning Konica Minolta’s remote service strategy At the December 2023 Copperrberg Service Academy, Izzy...
Do remote service strategies need to be different depending on the industry vertical they are being deployed into?
Do remote service strategies need to be different depending on the industry vertical they are being deployed into? At the December 2023...
The common threads that have been successful in remote service have followed
The common threads that have been successful in remote service have followed At the December 2023 Copperrberg Service Academy, Izzy Sanchez...
What were the drivers for adopting a remote first strategy for Konica Minolta?
Do we need different strategies for remote service when working with third-party field workforces? At the December 2023 Copperrberg Service...
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Latest news and features on:
Service Strategy
Do we need different strategies for remote service when working with third-party field workforces?
Do we need different strategies for remote service when working with third-party field workforces? At the December 2023 Copperrberg Service...
The organizational structure Konica Minolta adopted when rolling out remote service
The organizational structure Konica Minolta adopted when rolling out remote service At the December 2023 Copperrberg Service Academy, Izzy...
Can we centralize decentralization?
https://vimeo.com/890805743 Can we centralize decentralization? There are benefits and challenges to both the centralized and decentralized...
The strategic importance of centralizing decentralization
https://vimeo.com/890807278 The strategic importance of centralizing decentralization There are benefits and challenges to both the...
Do remote tools empower decentralized service
https://vimeo.com/890804362 Do remote tools empower decentralized service There are benefits and challenges to both the centralized and...
Why globalization and centralization are not the same
https://vimeo.com/890804931 Why globalization and centralization are not the same There are benefits and challenges to both the centralized...
The importance of autonomy in the field
https://vimeo.com/890806783?share=copy The importance of autonomy in the field There are benefits and challenges to both the centralized...
The key benefits of centralization
https://vimeo.com/890805743 The key benefits of centralization There are benefits and challenges to both the centralized and decentralized...
