Editor’s picks on:

Service Strategy

Service Strategy, Service Strategy, Analysis

What causes long service to cash cycles?

As we move into a post-pandemic world, the need for improving the service to cash cycle is more important than ever before…

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Feature, Service Operations, Service Strategy, Analysis

What does the right to repair movement mean for the field service sector?

Chris Hird, Field Service News, discusses what the emerging right to repair movement will mean for the field service sector

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Digital Transformation, Feature, Service Strategy, Service Strategy, Analysis

Can customer success be defined in a horizontal industry like the field service sector?

Kris Oldland, Marc Tatarsky and Steve Mason discuss the challenges around defining customer success in a horizontal field such as the field service sector

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Service Strategy, Analysis, Think Tank Sessions, Trending

Defining Servitization

Defining Servitization Before looking at the question of, is servitization dependent on being OEM owned we discussed what does...

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Premium Content: Servitization and Advanced Service Design

FSN Premium subscribers can access over 15 premium resources on the topic of servitization and advanced service design including over 6 hours of video interviews, plus exclusive research reports and white papers. 

 

Access all this and over a hundred other resources in the FSN Premium library for $45 a month. 

 

Latest news and articles on:

Service Strategy

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Additional news and features on:

Service Strategy

Feature, Service Strategy, Service Strategy, Trending

A Team of Employees and Third-Party Contractors

In this feature from a recent white paper sponsored by Salesforce, we analyze the importance of developing relationships with third-party contractors in order to ensure a positive customer experience.

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Feature, Home Page, Analysis, Service Strategy

A Deeper View for Bigger Problems

In this feature from a recent white paper sponsored by Salesforce, we discuss why having deeper, more nuanced information is important for field service workers.

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News, Service Strategy, Service Strategy, Editor's Pick

IFS continues to deliver strong 2022 financial performance with Q3 Year-to-Date results

The company attributes its continued success to its dogmatic commitment to delivering a frictionless experience to its customers and a product strategy that meets real market demand, and provides the capabilities business leaders are looking for today to mitigate risk, and tomorrow, to future proof their business.

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Feature, Service Strategy, Service Strategy, Editor's Pick

How Connected Field Service Can Transform Customer Experience

In the first excerpt from a recent e-book sponsored by Salesforce, and now available at Field Service News, we look at how connected field service can transform customer and employee experience.

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Feature, Home Page, Analysis, Service Strategy

How do we find the balance between drowning in data and operating in a data-driven world? 

In the last in a series of essays for service leaders we ask how we find meaning in an ever-growing ocean of data

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Feature, Home Page, Analysis, Service Strategy, Service Strategy, Editor's Pick

The role that development and trust can play in workforce retention

Martin McClean explains how being involved in development projects has been pivotal in maintaining his passion for his role

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Feature, Home Page, Trending, Service Strategy

Field Service Symposium: Attendee Notes – Executive Summary

Christian Kundert, Services Growth Manager, Caterpillar shares his notes from the 2022 Field Service Symposium, organized by Field Service News, that took place in Birmingham earlier this month.

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Feature, Home Page, Trending, Service Strategy

Is servitization still relevant? What kind of relationship do my customers now expect from me? 

In the third in a series of essays for service leaders we focus on whether there is still a role for servitization in the post-pandemic world

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Feature, Home Page, Trending, Service Strategy

What skill set will a successful service engineer or technician need to have in this post-pandemic world? 

In the second in a series of essays for service leaders we explore the skill-sets required of tomorrow’s field service engineers.

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#FSN20, Analysis, Feature, Home Page, Trending, Service Strategy

Understanding the impact of unconscious bias towards a brand

Sarah Brettle, Customer Service Division Director at Ford, explains how companies should be aware of the unconscious bias that may be at play when potential customers consider our brand.

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Feature, Home Page, Analysis, Service Strategy

What does the introduction of remote service mean in terms of our approach to service delivery? 

In the first in a series of essays for service leaders we ask what remote service means in the new normal of field service delivery?

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#FSN20, Feature, Service Strategy

Make the decision easy for your CFO and you will get the investment you need

Make the decision easy for your CFO and you will get the investment you need The #FSN20 is Field Service News’ annual celebration of...

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