Editor’s picks on:
Service Strategy
The Servitization Blueprint: Overcoming Data Silos and Gaining Holistic Visibility
Discover how breaking down data silos and embracing integrated platforms drive efficiency, customer trust, and profitability for manufacturers.
The Servitization Blueprint: From Cost Center to Strategic Revenue Driver
Discover how leading OEMs are transforming service into a profit center through lifecycle management, proactive strategies, and service contracts.
The Servitization Blueprint: Transformative Technologies for Competitive Advantage
Discover how manufacturers can transition to servitization with service contracts, performance-based agreements, and outcome-based models to drive long-term profitability.
Resource: Strategies for Growth’s field service management benchmarking report 2013
As we continue our #FSN10 celebration of ten years of Field Service News we revisit a benchmarking report from industry legend Bill Pollock
Popular news and articles on:
Service Strategy
The Key Aftermarket Strategies for Customer Loyalty & Improved Revenue
Building customer loyalty in the aftermarket is no longer optional—it’s essential. Learn how proactive strategies, seamless support, and smart use of data can transform customer relationships and boost revenue.
Unlock Field Service Success and Tackle your Customer Demands Head-On
Discover how rising customer expectations are transforming field service, pushing businesses to adopt advanced tools, empower teams, and deliver proactive, personalized solutions.
The Servitization Blueprint: The Servitization Journey: A Gradual Approach
Discover how manufacturers can transition to servitization with service contracts, performance-based agreements, and outcome-based models to drive long-term profitability.
Service Revolution Academy invitation to “Deliver More, Spend Less – The Path to Service & Operations Excellence” in-person event on 28th January 2025 – SPECIAL OFFER
The Service Revolution Academy invites Chief Operating Officers, Chief Customer Officers, Chief Service Officers, Customer Service Directors and other senior business leaders to attend an onsite 1-day Masterclass, entitled “Deliver More, Spend Less – The Path to Service & Operations Excellence” at the home of Henley Business School with Johann Diaz and Mark Vincent at 9:30am (UK time) on Tuesday 28th January 2025. SPECIAL OFFER FOR FSN READERS.
The Continuing Rise of Servitization in 2025: Embracing Outcome-Based Models
Servitization is transforming manufacturing in 2025. Discover how IoT, AI, and data analytics enable outcome-based services and reshaping industry.
The start of something big… Field Service News issue one
As part of our #FSN10 anniversary celebrations this week we look back to the very beginning with the announcement of the first ever copy of Field Service News…
Premium Content: Servitization and Advanced Service Design
FSN PRO subscribers can access a fantastic selection of premium resources on the topic of servitization and advanced service design including research reports, white papers and in-depth videos
Access all this and over a hundred forty other resources in the FSN Premium library for £45 a month.
Latest news and features on:
Service Strategy
Why Data Modernization is the Cornerstone of Servitization Success
Data modernization is essential for servitization. Find out how to break down silos, adopt modern platforms, & lead with proactive, customer-centric strategies.
Five tips for helping field service engineers become revenue generators
As part of our FSN10 anniversary celebrations we return to this reader favourite from 2014 on driving revenue from the field service team…
Proactive Maintenance: Harnessing Predictive Analytics to Stay Ahead in Field Service
Proactive Maintenance: Harnessing Predictive Analytics to Stay Ahead in Field Service In the high-stakes world of field service,...
How To Harness Powerful Personalization in Field Service
The Power of Personalization in Field Service: Leveraging Data to Enhance Customer Loyalty We explore how personalization, driven by data...
How To Leverage Data to Drive Personalization in B2B eCommerce
Leveraging Data to Drive Personalization in B2B eCommerce Personalization has become essential in B2B eCommerce, enabling businesses to...
Modernizing IT Infrastructure: The Foundation of Servitization in Aftermarket Services
Modernizing IT Infrastructure: The Foundation of Servitization in Aftermarket Services In this article, we explore how cloud computing,...
Service Revolution Academy invitation to “Deliver More, Spend Less – The Path to Customer Service Excellence” in-person event on 12th November 2024
The Service Revolution Academy invites Chief Operating Officers, Chief Customer Officers, Chief Service Officers, Customer Service Directors and other senior business leaders to attend an onsite 1-day Masterclass, entitled “Deliver More, Spend Less – The Path to Customer Service Excellence” at the home of Henley Business School with Johann Diaz and Mark Vincent at 10am (UK time) on Tuesday 12th November 2024.
Transforming Pricing Strategies in Manufacturing with AI, Machine Learning, and Big Data
Transforming Pricing Strategies in Manufacturing with AI, Machine Learning, and Big Data AI, machine learning, and big data are reshaping...
