Editor’s picks on:

Service Strategy

Digital Transformation, Feature, Service Strategy

What were the drivers for adopting a remote first strategy for Konica Minolta?

Do we need different strategies for remote service when working with third-party field workforces? At the December 2023 Copperrberg Service...

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Digital Transformation, Feature, Service Strategy

Do we need different strategies for remote service when working with third-party field workforces?

Do we need different strategies for remote service when working with third-party field workforces? At the December 2023 Copperrberg Service...

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Digital Transformation, Feature, Service Strategy

The organizational structure Konica Minolta adopted when rolling out remote service

The organizational structure Konica Minolta adopted when rolling out remote service At the December 2023 Copperrberg Service Academy, Izzy...

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Feature, Service Strategy

Can we centralize decentralization?

Can we centralize decentralization? There are benefits and challenges to both the centralized and decentralized approaches to field service...

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Popular news and articles on:

Service Strategy

Feature, Service Strategy

The strategic importance of centralizing decentralization

The strategic importance of centralizing decentralization There are benefits and challenges to both the centralized and decentralized...

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Feature, Service Strategy

Do remote tools empower decentralized service

Do remote tools empower decentralized service There are benefits and challenges to both the centralized and decentralized approaches to...

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Feature, Service Strategy

Why globalization and centralization are not the same

Why globalization and centralization are not the same There are benefits and challenges to both the centralized and decentralized...

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Feature, Service Strategy

The importance of autonomy in the field

The importance of autonomy in the field There are benefits and challenges to both the centralized and decentralized approaches to field...

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Feature, Service Strategy

The key benefits of centralization

The key benefits of centralization There are benefits and challenges to both the centralized and decentralized approaches to field service...

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Digital Transformation, Feature, FSM Technology, Service Strategy

Servitization Series: Conclusion and Reflective Points

Servitization Series: Conclusion and Reflective Points In this series of articles that are serialised from an exclusive new Field Service...

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Premium Content: Servitization and Advanced Service Design

FSN PRO subscribers can access a fantastic selection of premium resources on the topic of servitization and advanced service design including research reports, white papers and in-depth videos

 

Access all this and over a hundred forty other resources in the FSN Premium library for £45 a month. 

 

Latest news and features on:

Service Strategy

Feature, Service Strategy

Ten Examples of Servitization across diverse industry verticals

Ten Examples of Servitization across diverse industry verticals In this series of articles that are serialised from an exclusive new Field...

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Digital Transformation, Feature, FSM Technology, Service Strategy

Technology Requirements for Successful Servitization

Technology Requirements for Successful Servitization In this series of articles that are serialised from an exclusive new Field Service...

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Digital Transformation, Feature, Service Strategy

Digital transformation: The technology underpinning servitization

Digital transformation: The technology underpinning servitization In this series of articles that are serialised from an exclusive new...

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Premium Resources, Resources, FSN Free, Service Strategy

White Paper: The Essential Guide to Servitization (part two)

White Paper: The Essential Guide to Servitization (part two) Add to Your Personal Library (0) Click Category to Bookmark Public...

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Feature, Service Strategy

Navigating Transformational Challenges in Servitization

Navigating Transformational Challenges in Servitization In a new series of articles that are serialised from an exclusive new Field Service...

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Feature, Service Strategy

Orchestrating Organizational Excellence for Servitization Triumph

Orchestrating Organizational Excellence for Servitization Triumph In a new series of articles that are serialised from an exclusive new...

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Feature, Service Strategy

Unveiling the Spectrum of Servitization

Unveiling the Spectrum of Servitization In a new series of articles that are serialised from an exclusive new Field Service News white...

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Feature, Service Strategy

Defining Servitization in 2023

Defining Servitization in 2023 In a new series of articles that are serialised from an exclusive new Field Service News white paper...

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