Editor’s picks on:
Service Strategy
March 8, 2024
Five Surprises That Could Derail Service Excellence (and How to Avoid Them)
Five Surprises That Could Derail Service Excellence (and how to avoid them) In the world of service maintenance, with so many moving parts...
Digital Transformation, Feature, Service Strategy
March 7, 2024
The technology stack underpinning Konica Minolta’s remote service strategy
The technology stack underpinning Konica Minolta’s remote service strategy At the December 2023 Copperrberg Service Academy, Izzy...
Digital Transformation, Feature, Service Strategy
February 29, 2024
Do remote service strategies need to be different depending on the industry vertical they are being deployed into?
Do remote service strategies need to be different depending on the industry vertical they are being deployed into? At the December 2023...
Digital Transformation, Feature, Service Strategy
February 22, 2024
The common threads that have been successful in remote service have followed
The common threads that have been successful in remote service have followed At the December 2023 Copperrberg Service Academy, Izzy Sanchez...
Popular news and articles on:
Service Strategy
Digital Transformation, Feature, Service Strategy
February 15, 2024
What were the drivers for adopting a remote first strategy for Konica Minolta?
Do we need different strategies for remote service when working with third-party field workforces? At the December 2023 Copperrberg Service...
Digital Transformation, Feature, Service Strategy
February 7, 2024
Do we need different strategies for remote service when working with third-party field workforces?
Do we need different strategies for remote service when working with third-party field workforces? At the December 2023 Copperrberg Service...
Digital Transformation, Feature, Service Strategy
January 25, 2024
The organizational structure Konica Minolta adopted when rolling out remote service
The organizational structure Konica Minolta adopted when rolling out remote service At the December 2023 Copperrberg Service Academy, Izzy...
December 22, 2023
Can we centralize decentralization?
Can we centralize decentralization? There are benefits and challenges to both the centralized and decentralized approaches to field service...
December 20, 2023
The strategic importance of centralizing decentralization
The strategic importance of centralizing decentralization There are benefits and challenges to both the centralized and decentralized...
December 18, 2023
Do remote tools empower decentralized service
Do remote tools empower decentralized service There are benefits and challenges to both the centralized and decentralized approaches to...
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Latest news and features on:
Service Strategy
December 15, 2023
Why globalization and centralization are not the same
Why globalization and centralization are not the same There are benefits and challenges to both the centralized and decentralized...
December 13, 2023
The importance of autonomy in the field
The importance of autonomy in the field There are benefits and challenges to both the centralized and decentralized approaches to field...
December 11, 2023
The key benefits of centralization
The key benefits of centralization There are benefits and challenges to both the centralized and decentralized approaches to field service...
Digital Transformation, Feature, FSM Technology, Service Strategy
November 7, 2023
Servitization Series: Conclusion and Reflective Points
Servitization Series: Conclusion and Reflective Points In this series of articles that are serialised from an exclusive new Field Service...
November 2, 2023
Ten Examples of Servitization across diverse industry verticals
Ten Examples of Servitization across diverse industry verticals In this series of articles that are serialised from an exclusive new Field...
Digital Transformation, Feature, FSM Technology, Service Strategy
October 26, 2023
Technology Requirements for Successful Servitization
Technology Requirements for Successful Servitization In this series of articles that are serialised from an exclusive new Field Service...
Digital Transformation, Feature, Service Strategy
October 19, 2023
Digital transformation: The technology underpinning servitization
Digital transformation: The technology underpinning servitization In this series of articles that are serialised from an exclusive new...
Premium Resources, Resources, FSN Free, Service Strategy
October 13, 2023
White Paper: The Essential Guide to Servitization (part two)
White Paper: The Essential Guide to Servitization (part two) Add to Your Personal Library (0) Click Category to Bookmark Public...