The technology stack underpinning Konica Minolta's remote service strategy

At the December 2023 Copperrberg Service Academy, Izzy Sanchez Jr, Director of Service and Support Systems, Konica Minolta, North America, shared how they were developing and adapting to a world of remote service, including outlining the approach they have taken, the tools they are using and how they are shifting to a remote-first approach across both their internal and third-party workforces.

 

In this excerpt from that full discussion, Sanchez maps out the technology stack that Konica Minolta has deployed to enable them to fully embrace a remote-service first approach, including using ServiceNow as a central system of information and their own tool AIRe-Link to provide augmented reality solutions.

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