FSN Teams: An Essential Tool For Continuous Improvement...

Welcome to FSN Teams. A unique platform that incorporates the FSN Knowledge Hub Framework designed to assist field service management teams to improve their industry knowledge and establish incremental efficiency gains every month

An Essential Tool For Continuous Improvement...

Welcome to FSN Teams. A unique platform that incorporates the FSN Knowledge Hub Framework designed to assist field service management teams to improve their industry knowledge and establish incremental efficiency gains every month

The Knowledge Hub Framework: The Benefits

By investing in an FSN Teams membership and leveraging the Knowledge Hub Framework your organisation can expect to gain multiple benefits including: 

The Knowledge Hub Framework: Built on established effective learning models

The FSN Knowledge Hub Framework is designed to be as simple as possible for your team members to participate in. However, while the Knowledge Hub Framework is a simple and straightforward process, it has in fact been carefully designed to leverage a number of well-established and highly-effective learning methods. 

Most of us are aware of the impact of compounding – usually in terms of the compound interest we have to pay on our credit cards although of course we see it on our savings as well.

 

Compound learning is the knowledge equivalent of compound interest. If compound interest can be viewed as “interest-on-interest,” then compound learning can be viewed as “knowledge-on-knowledge,” where both can make an amount grow at a faster rate. 

Another term applicable here is incremental marginal gains. The goal of the FSN Team Knowledge Hub  is not to give you magic bullet answers that promise to improve efficiency by 20% overnight – such things rarely exist.

 

Instead, the FSN Knowledge Hub Framework is designed to empower your team with the ideas to establish marginal 1 or 2% gains regularly – and with each gain compounding at the same rate as your teams knowledge base, these small but consistent wins will become increasingly powerful over time. 

The instruction for your team members to take written notes when reviewing their allocated resource is an important one. We even provide your team members with a dedicated notepad and pen (both made of recycled materials) sent to their home address specifically for this task.

 

So why are handwritten notes so vital?

 

Several studies have reported that although writing on a computer saves time because it is a faster process, taking notes by hand improves memorization and word recognition. One of the advantages of handwritten notes is that reading and writing on paper improves conceptual understanding. 

 

These studies indicate the importance of visual and tactile signals for perceiving physical sizes and spatial locations. Paper material provides physical spacing through spatial-temporal signals to measure the text.

 

Ultimately, handwriting notes improves our retention of the material, which boosts our ability to learn with less need for review and study. This is ultimately a more efficient process, even if the process of note-taking itself is more time-consuming.

 

In the Knowledge Hub Framework your team members are encouraged to take handwritten notes during the hour they are to spend each month reviewing their allocated resource, to maximise the time they can commit to developing their industry knowledge. 

So if handwriting notes is a more effective memory aid, what is the purpose of adding notes via the Knowledge Hub page? 

 

The answer is simple, the process of adding comments to a visible timeline plays into the fundamental commitment and consistency biases we all share – two of Dr. Robert Cialdini’s famous six key biases baked into all of our thinking. 

 

By having to commit their comments to the timeline before the next meeting is in place, this gently ensures that your team members will not let their monthly knowledge hub resource slip through the cracks. 

 

As we know, field service management is a mission-critical role that has a fresh set of challenges everyday. If time is not set aside for developing industry knowledge, then it is all too easy for that task to always get stuck in the middle of the to-do list. 

 

This is why we have baked gentle elements of commitment bias into the FSN Knowledge Hub framework including the visibility of commenting to your dedicated team timeline and putting the Knowledge Hub meeting in your team diary each month. 

 

Similarly, by sticking to the same date each month both for resource allocation and your Knowledge Hub Meeting, we can access the natural consistency bias we all share so that driving industry knowledge becomes a well established habit across all members of the team. 

Multiple studies including a comprehensive study from the University of Washington, show us that active learning driven by human interaction and collaboration leads to higher rates of achievement for learners. That’s why, in contrast with traditional passive learning methods, organizations of all kinds need to embrace Collaborative Learning techniques.

 

Collaborative learning is useful in developing your team members’ ability to increase their knowledge while reenforcing the skills needed for working in an effective  team while the applied learning focus of establishing clear action points to be implemented not only take the learning from theoretical to real-world practice, but also underline the positive impact their efforts are having on their working environment – an exceptionally powerful motivator. 

Your dedicated FSN Teams Knowledge Hub page

As part of your FSN Teams membership your organisation gets access to a dedicated bespoke Knowledge Hub Page for your team, which includes your Knowledge Hub Timeline.

 

This page is the central pillar of the ‘FSN Knowledge Hub’ framework and is a simple yet powerful approach to increasing the industry knowledge of your field service management team month by month in an easy, resource-lite, and collaborative manner. 

 

The page is unique to your team, only visible to them and will be updated with allocated resources for each team member each month, and has functionality for your team members to make on page comments displayed on a timeline for sharing insights. 

The Knowledge Hub Framework: How it Works

The Knowledge Hub Framework is a simple, yet highly effective approach to building compound knowledge gains in your field service management team each and every month. 

FSN Teams also includes full FSN PRO access for all your team members and an FSN PRO+ membership for your team leaders

The FSN Teams Knowledge Hub on its own offers incredible return on investment for your field service organisation. However, in addition to access to the Knowledge Hub, FSN Teams membership also includes FSN PRO licences for all of your team members and a further upgrade to FSN PRO+ membership for your team leaders.

FSN PRO

£450 £INCLUDED for FSN Teams Members
  • Included FREE for All your FSN Teams members
  • Weekly digest of key news and analysis
  • 140+ resources in FSN PRO Library
  • 80 + hours of in-depth interviews
  • Clear categories for easy browsing
  • Take Notes on every FSN page and view them in your personal page
  • New content added every month
  • Request new resource creations
  • 2 months free when booked annually
  • Access to all FSN Education content
  • Access to multiple private discussion groups each month
  • In-person meetup @ Field Service Symposium Retreat
  • Concierge service to assist with travel and accommodation
  • Request Future Research, Discussion & Papers
  • Exclusive networking and messaging platform

FSN PRO+

£1,500 £INCLUDED for FSN Teams Leaders
  • Included FREE for your FSN Teams Leaders
  • Weekly digest of key news and analysis
  • 140+ resources in FSN PRO Library
  • 80 + hours of in-depth interviews
  • Clear categories for easy browsing
  • Take Notes on every FSN page and view them in your personal page
  • New content added every month
  • Request new resource creations
  • 2 months free when booked annually
  • Access to all FSN Education content
  • Access to multiple private discussion groups each month
  • In-person meetup @ Field Service Symposium Retreat
  • Concierge service to assist with travel and accommodation
  • Request Future Research, Discussion & Papers
  • Exclusive networking and messaging platform

Ready to supercharge your field service management teams knowledge and performance? Sign up today online for either our standard or expanded team memberships or request a bespoke quote for larger teams.

Standard Team

For management teams up to 6
£ 4,495
00
per year
  • Dedicated Knowledge Hub
  • Monthly Resource Allocation
  • Knowledge Hub Meeting Set Up
  • 5 x FSN PRO licences
  • 1 x FSN PRO+ licence
  • 6 x Exclusive FSN Notebooks and Pens
Popular

Expanded Team

For management teams up to 18
£ 9,495
00
per year
  • Dedicated Knowledge Hub
  • Monthly Resource Allocation
  • Knowledge Hub Meeting Set Up
  • 15 x FSN PRO licences
  • 3 x FSN PRO+ licence
  • 18 x Exclusive FSN Notebooks and Pens
BEST Value

Enterprise

For teams larger than 18 or multiple teams
£ TBD dependent on request
  • Dedicated Knowledge Hub
  • Monthly Resource Allocation
  • Knowledge Hub Meeting Set Up
  • FSN PRO licences for your team members
  • FSN PRO+ licences for your team leaders
  • Exclusive FSN Notebooks and Pens
Bespoke

The sign up process:

If our Standard or Expanded Teams memberships work for you then you can sign up online today and access our express set up process which is as follows:

If you require a bespoke quote for a team larger than 18 or would prefer to pay by bank transfer with a pro-forma invoice then you can contact us on the button below to set up a meeting with our friendly sales and support staff who will be happy to help. 

 

Please note that unfortunately we do not offer bespoke quotes for teams under 18.  

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