Editor’s picks on:
FSM Technology
“Designed to” or “certified at” – why these two phrases mean very different things in the world of rugged
Ben Baum, Durabook, discusses the importance of genuine third party testing to ensure devices are up to the rigours of day to day field service.
What do the technical specs in rugged devices actually mean
Ben Baum, Durabook, discusses the meanings of some of the often confusing technical specifications of rugged devices.
The Importance of Empowering Field Service Technicians With Always Ready Tools
Ben Baum, Durabook explains why field service companies need to make sure that the devices provided to their technicians are fit-for-purpose and allow them to work to their fullest potential.
Why Total Cost of Ownership is about far more than just the life-cycle of a device
Ben Baum, Durabook explains how the case of Total Cost of Ownership has evolved beyond the lifecycle of the devices and includes productivity of our field techs
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Latest news and articles on:
FSM Technology
Additional news and features on:
FSM Technology
Equipped For More: Vermeer Choose Syncron to Drive Value in Parts Pricing
Global manufacturer of industrial and agricultural equipment uses Syncron Price to optimize parts pricing and increase customer satisfaction.
OverIT provides remote assistance powered by Augmented Reality to Naturgy’s field technicians
OverIT has reached an agreement with Naturgy to provide remote assistance to maintenance staff working in the field on wind farms in Chile and gas combined-cycle power plants in Mexico.
Syncron’s New Field Service Technician Enablement Initiative Focuses on Success for the Global Workforce
By equipping technicians with a secure, intuitive, and interactive troubleshooting platform, the Syncron technician enablement solutions empower field teams and contractors, improve productivity and sustainability, and enable long-term planning.
Durabook Upgrades R11L Rugged Tablet With Intel’s 12th Gen CPU
The newly upgraded R11L 11” fully rugged tablet now comes equipped with the latest 12th Gen Intel® Pentium Gold processor, combining computing performance with ultra-affordable, feature-rich functionality for the modern professional
Just 16% of utilities driven by customer experience when adopting software despite rise in cost of living
Yet 76% are actively automating customer experience as crisis ramps UK.
A Robotic Future: How to Choose an FSM AI Solution That Actually Works
Benjamin Fielding, Research Editor at CompareSoft, discusses how field service organisations can choose the right AI solution that’s most suitable for their operations.
New sponsorship underway for IFS Cloud Cable Car
Technology Company IFS begins sponsorship of London’s only cable car with a new eye-catching design featured on all the cabins and terminals.
IFS Cloud October 2022 release to accelerate business automation and boost companies’ advanced analytics capabilities
The release includes over 340 new features and advancements that will accelerate our customer’s journey to digitalization.
Webfleet partners with Muses to offer integrated telematics solutions
Webfleet enables Muses to monitor fleet health and schedule predictive maintenance, while Muses’ customers have access to the full Webfleet suite to optimise fleet efficiency and reduce cost.
IFS helps customers drive towards ESG goals with IFS Cloud October 2022 release
In the latest release of IFS Cloud, many features are aimed at making it easier and faster for customers to collect, manage and record key data that provides visibility into their environmental performance.
HSO Wins Field Service Deal With SMS Plc Utilising Microsoft Dynamics 365 and Fast Lean Smart
The new platform will allow SMS’ 400 field service engineers to manage its roll-out of 2.4 million smart meters seamlessly.
OverIT Next-Gen FSM Platform 2022 Wave Three
OverIT Next-Gen FSM Platform 2022 Wave Three unleashes its full potential, offering a tailor-made FSM solution built to satisfy customers’ needs, maximize business efficiency, and improve customer experience.
Keeping pace with the evolution of rugged technology for operational success
Fred Kao, CEO Twinhead International, the company behind Durabook, the brand for rugged and mobile-optimised laptops and tablets, discusses the evolving landscape and identifies the key factors organisations should consider when investing in the latest rugged technology.
The Panasonic Rugged Handheld Loved by Postal and Last Mile Delivery Workers Gets a Powerful Refresh
The latest TOUGHBOOK N1 handheld is more flexible, future-proof and more powerful.
Veego Introduces Self-Care Mobile App for Communication Service Providers and Their Internet Subscribers
Veego Active deflects calls from Customer Care while reducing handling time and speeding resolution of the calls that are made.
Durabook Launches First Fanless 8” Fully Rugged Tablet With Intel® 12th Gen CPU
R8 is the world’s only fanless 8” fully rugged tablet with 12th Gen Intel® Core™ processors, offering a unique combination of outstanding performance and ultimate portability for the modern mobile worker.
We need to understand the challenges of multiple stakeholders within a customer organisation
Jim Darragh, CEO, Totalmobile discusses how service providers must be able to engage with and understand perspectives of multiple stakeholders in our customers
New Syncron D2D Software Extends a Dealer’s Supply Chain to Speed Repair Times and Maximize Customer Loyalty
By giving dealers visibility into parts inventories outside their distribution networks, Syncron D2D accelerates repair times while reducing shipping costs, excess stock, and parts returns
How Do We Integrate Remote Service into Field Service Operations?
Dan Snowden and Max Dinser of HSO discuss how we can integrate remote services into field service operations.
The importance of understanding the nuanced challenges of industry verticals
Jim Darragh, CEO, Totalmobile explains how as part of their approach to customer success they have embraced vertically differentiated product leadership.
IAA Transportation – Sono Motors to Premiere Several Commercial Vehicles With Solar Solutions
In Cooperation With Their Partners, Sono Motors Will Present Their State-Of-The-Art Solar Solutions for Refrigerated Trailers, E-Buses, and E-Transporters for the First Time
Working smarter rather than harder with field service resources
Jim Darragh, CEO, Totalmobile outlines how field service companies must leverage technology to be able to utilise their existing workforce more effectively
How we went from Software as a Service to Everything as a Service and why
Jim Darragh, CEO, Totalmobile discusses how we have moved relatively rapidly to Everything as a Service following in the slipstream of the SaaS movement
Bridgestone and Webfleet showcase tyre and mobility solutions at IAA 2022
Bridgestone and its globally trusted fleet management solution Webfleet will showcase their combined portfolio of premium tyres, tyre-centric technologies and advanced mobility solutions at IAA Transportation 2022
Durabook Adds Intel’s 12th Gen CPU to Its R11 Fully Rugged Tablet
Durabook announced significant updates to its R11 fully rugged tablet, achieving a world-first with its 11.6” fully rugged device featuring the latest 12th Gen Intel® processor and architectural innovations to elevate the user experience.
Is there still a place for on premise FSM solutions?
Paolo Bergamo, CEO, OverIT discusses if field service management systems have fully moved to the Cloud or if there is still a place for on premise FSM solutions
Latest IFS assyst Release Automates and Enhances Visibility into Complex Enterprise-Wide Cloud Environments to Drive ROI
IFS introduces new automated discovery tool for better CMDB management, enabling organizations to maximize utilization, improve asset data accuracy, boost compliance, and drive adoption and better user experiences.
How quickly will today’s innovation in FSM become tomorrow’s table stakes?
Kris Oldland asks how quickly innovation like we have seen OverIT weave into their FSM solution such as AR, GIS and AI are likely to become table stakes?
Manage, Mobilise and Monitor – three key principles to digitalise your entire service lifecycle to boost the P&L
As we move into a post-pandemic world, the need for improving the service to cash cycle is more important than ever before…
Understanding external and internal processes that can be refined to improve your service to cash cycle and boost your service P&L
As we move into a post-pandemic world, the need for improving the service to cash cycle is more important than ever before…
Can we consider the era we are now in a true technological golden age?
Paolo Bergamo, CEO, OverIT reflects how in field service we are surrounded by super-heroes, keeping our world turning who’ve always been essential workers
The impact to the business of a slow service to cash cycle (and why service managers should care?)
As we move into a post-pandemic world, the need for improving the service to cash cycle is more important than ever before…
Harnessing digital and mobile solutions to benefit business in a post-pandemic world
Fred Kao, CEO Twinhead International, the company behind Durabook, identifies the key digitisation trends that accelerated due to the pandemic.
ServiceMax Launches DataGuide to Provide Integrated Data Capture and Report Generation Capabilities to Technicians in the Field
ServiceMax announced the release of DataGuide, a new product integrated into the ServiceMax Core platform that provides advanced forms and report generation capabilities.
Energy prices forecast to dampen EV demand as fleets face whole-life cost knowledge gap
More than half of fleet operators expect high energy prices to dampen demand for EVs, according to research from mobility solutions specialists Bridgestone and Webfleet Solutions
The Importance and the Deployment of AI in Field Service
Roslyn Jo, Writer for Field Service News, discusses the Importance and the Deployment of AI in Field Service
Ctrack Teams Up with Fast Lean Smart to Support Field Service Fleet Operations
Ctrack by Inseego and FLS – FAST LEAN SMART have entered into a technology partnership to deliver dynamic field service scheduling...
IFS listed as #1 in Gartner® Global EAM Market Share 2021 By Revenue
IFS, the global cloud enterprise software company, today announced that it is positioned number one in the Gartner EAM market share...
In an era of economic uncertainty the service P&L has never been more critical
As we move into a post-pandemic world, the need for improving the service to cash cycle is more important than ever before…
OverIT Next-Gen FSM Platform 2022 Wave Two
OverIT Next-Gen FSM Platform 2022 Wave Two unleashes its full potential, not only delivering an extensive list of features, expanding the...
Syncron Price Selected by Mitsubishi Motors Corporation to Boost Enhanced Service Parts Pricing Strategy
Syncron, the largest privately-owned global leader in intelligent Service Lifecycle Management SaaS solutions, announced today that...
Empowering Field Technicians with Intelligence Visual Guidance
SIT Group has chosen the OverIT solution for providing real-time support to technicians and for enabling knowledge sharing to pass on...
OverIT Next Gen FSM Platform in action from scheduling to remote support
SACMI chose OverIT to dispatch technicians, empowering them and their customers with AR-collaboration features while utilizing head-mounted...
Enrico Leopardi becomes OverIT’s new Senior Vice President Sales EMEA
OverIT announced the appointment of Enrico Leopardi as Senior VP Sales EMEA. He will lead the company’s EMEA sales organization,...
Is Remote Visual Support a Threat or an Opportunity for Field Service Teams?
COVID-19 turned working life as we know it on its head from one day to the next. It hugely accelerated the necessity of a digital...
Syncron Launches the First Contract Price Solution with Risk Assessment for Aftermarket Service Sales
Syncron has announced the launch of Syncron Contract Price™, the world’s first purpose-built solution for pricing aftermarket service...
IFS Delivers Exceptional First-Quarter Performance with ACV Bookings up 78% and Recurring Revenue up 45%
IFS, the global cloud enterprise software company, today announced its financial results for the quarter ending March 31, 2022 with ACV...
ServiceMax Asset 360 for Salesforce Expands Beyond Operational Field Service with New Features To Drive Revenue Growth and Lifetime Value
ServiceMax, a leader in asset-centric field service management, today announced that it has released new features for Asset 360 for...
How do we ensure our investment in an FSM solution is future proofed?
How do we ensure our investment in an FSM solution is future proofed? In October 2021 Field Service News hosted the inaugural European...
FLS Partners with Ecomaster to Optimize Field Scheduling for Furniture Repairs and Commercial Maintenance
Ecomaster has selected FLS – FAST LEAN SMART to optimise scheduling and route planning across their extensive retail furniture repair...
OverIT, Your #1 Digital Partner Choice for Infrastructure
The economies of the world have reached a turning point, seeing the unfortunate loss of lives, affected health, and the mass impact of poor...
IFS Cloud April 2022 Release Delivers on IFS Vision to Lead in Cross-Enterprise Insights, Process Automation and Employee Experience
IFS, the global cloud enterprise software company, today announced the release of its first of two updates to IFS Cloud™ in 2022. This...
