Editor’s picks on:
FSM Technology
Can we consider the era we are now in a true technological golden age?
Paolo Bergamo, CEO, OverIT reflects how in field service we are surrounded by super-heroes, keeping our world turning who’ve always been essential workers
How do we ensure our investment in an FSM solution is future proofed?
How do we ensure our investment in an FSM solution is future proofed? In October 2021 Field Service News hosted the inaugural European...
Can one platform power service operations or do we need best-of-breed solutions?
Can one platform power service operations or do we need best-of-breed solutions? The #FSN20 is Field Service News’ annual celebration...
Field service needs to be agile. So why do we invest in rigid software tools?
Field service needs to be agile. So why do we invest in rigid software tools? The #FSN20 is Field Service News’ annual celebration of...
Premium Content: FSM Technology
FSN Premium subscribers can access over 24 premium resources on the topic of digital transformation in field service including over 15 hours of video interviews, exclusive research reports and white papers.
Access all this and over a hundred other resources in the FSN Premium library for £45 a month or £450 a year
Latest news and articles on:
FSM Technology
Additional news and features on:
FSM Technology
How we went from Software as a Service to Everything as a Service and why
Jim Darragh, CEO, Totalmobile discusses how we have moved relatively rapidly to Everything as a Service following in the slipstream of the SaaS movement
Bridgestone and Webfleet showcase tyre and mobility solutions at IAA 2022
Bridgestone and its globally trusted fleet management solution Webfleet will showcase their combined portfolio of premium tyres, tyre-centric technologies and advanced mobility solutions at IAA Transportation 2022
Durabook Adds Intel’s 12th Gen CPU to Its R11 Fully Rugged Tablet
Durabook announced significant updates to its R11 fully rugged tablet, achieving a world-first with its 11.6” fully rugged device featuring the latest 12th Gen Intel® processor and architectural innovations to elevate the user experience.
Is there still a place for on premise FSM solutions?
Paolo Bergamo, CEO, OverIT discusses if field service management systems have fully moved to the Cloud or if there is still a place for on premise FSM solutions
Latest IFS assyst Release Automates and Enhances Visibility into Complex Enterprise-Wide Cloud Environments to Drive ROI
IFS introduces new automated discovery tool for better CMDB management, enabling organizations to maximize utilization, improve asset data accuracy, boost compliance, and drive adoption and better user experiences.
How quickly will today’s innovation in FSM become tomorrow’s table stakes?
Kris Oldland asks how quickly innovation like we have seen OverIT weave into their FSM solution such as AR, GIS and AI are likely to become table stakes?
Manage, Mobilise and Monitor – three key principles to digitalise your entire service lifecycle to boost the P&L
As we move into a post-pandemic world, the need for improving the service to cash cycle is more important than ever before…
Understanding external and internal processes that can be refined to improve your service to cash cycle and boost your service P&L
As we move into a post-pandemic world, the need for improving the service to cash cycle is more important than ever before…
The impact to the business of a slow service to cash cycle (and why service managers should care?)
As we move into a post-pandemic world, the need for improving the service to cash cycle is more important than ever before…
Harnessing digital and mobile solutions to benefit business in a post-pandemic world
Fred Kao, CEO Twinhead International, the company behind Durabook, identifies the key digitisation trends that accelerated due to the pandemic.
ServiceMax Launches DataGuide to Provide Integrated Data Capture and Report Generation Capabilities to Technicians in the Field
ServiceMax announced the release of DataGuide, a new product integrated into the ServiceMax Core platform that provides advanced forms and report generation capabilities.
Energy prices forecast to dampen EV demand as fleets face whole-life cost knowledge gap
More than half of fleet operators expect high energy prices to dampen demand for EVs, according to research from mobility solutions specialists Bridgestone and Webfleet Solutions
White Paper: Service Management Buyer’s Guide
Find the technology to meet your ambitions. The latest IFS Service Manager’s Buyers Guide is now available on Field Service News.
The Importance and the Deployment of AI in Field Service
Roslyn Jo, Writer for Field Service News, discusses the Importance and the Deployment of AI in Field Service
Ctrack Teams Up with Fast Lean Smart to Support Field Service Fleet Operations
Ctrack by Inseego and FLS – FAST LEAN SMART have entered into a technology partnership to deliver dynamic field service scheduling...
IFS listed as #1 in Gartner® Global EAM Market Share 2021 By Revenue
IFS, the global cloud enterprise software company, today announced that it is positioned number one in the Gartner EAM market share...
In an era of economic uncertainty the service P&L has never been more critical
As we move into a post-pandemic world, the need for improving the service to cash cycle is more important than ever before…
OverIT Next-Gen FSM Platform 2022 Wave Two
OverIT Next-Gen FSM Platform 2022 Wave Two unleashes its full potential, not only delivering an extensive list of features, expanding the...
Syncron Price Selected by Mitsubishi Motors Corporation to Boost Enhanced Service Parts Pricing Strategy
Syncron, the largest privately-owned global leader in intelligent Service Lifecycle Management SaaS solutions, announced today that...
Empowering Field Technicians with Intelligence Visual Guidance
SIT Group has chosen the OverIT solution for providing real-time support to technicians and for enabling knowledge sharing to pass on...
OverIT Next Gen FSM Platform in action from scheduling to remote support
SACMI chose OverIT to dispatch technicians, empowering them and their customers with AR-collaboration features while utilizing head-mounted...
Enrico Leopardi becomes OverIT’s new Senior Vice President Sales EMEA
OverIT announced the appointment of Enrico Leopardi as Senior VP Sales EMEA. He will lead the company’s EMEA sales organization,...
Is Remote Visual Support a Threat or an Opportunity for Field Service Teams?
COVID-19 turned working life as we know it on its head from one day to the next. It hugely accelerated the necessity of a digital...
Syncron Launches the First Contract Price Solution with Risk Assessment for Aftermarket Service Sales
Syncron has announced the launch of Syncron Contract Price™, the world’s first purpose-built solution for pricing aftermarket service...
IFS Delivers Exceptional First-Quarter Performance with ACV Bookings up 78% and Recurring Revenue up 45%
IFS, the global cloud enterprise software company, today announced its financial results for the quarter ending March 31, 2022 with ACV...
ServiceMax Asset 360 for Salesforce Expands Beyond Operational Field Service with New Features To Drive Revenue Growth and Lifetime Value
ServiceMax, a leader in asset-centric field service management, today announced that it has released new features for Asset 360 for...
How do we ensure our investment in an FSM solution is future proofed?
How do we ensure our investment in an FSM solution is future proofed? In October 2021 Field Service News hosted the inaugural European...
FLS Partners with Ecomaster to Optimize Field Scheduling for Furniture Repairs and Commercial Maintenance
Ecomaster has selected FLS – FAST LEAN SMART to optimise scheduling and route planning across their extensive retail furniture repair...
OverIT, Your #1 Digital Partner Choice for Infrastructure
The economies of the world have reached a turning point, seeing the unfortunate loss of lives, affected health, and the mass impact of poor...
IFS Cloud April 2022 Release Delivers on IFS Vision to Lead in Cross-Enterprise Insights, Process Automation and Employee Experience
IFS, the global cloud enterprise software company, today announced the release of its first of two updates to IFS Cloud™ in 2022. This...
Should we expect FSM solution providers to have deep industry knowledge?
Should we expect FSM solution providers to have deep industry knowledge? In October 2021 Field Service News hosted the inaugural European...
Konica Minolta Selects IFS Cloud to Transform Field Service Management Performance
IFS, the global cloud enterprise software company, today announces that Japanese multinational technology company Konica Minolta will...
Japan Airlines Selects IFS for Aircraft Fleet Maintenance
IFS, the global cloud enterprise software company, today announced the Japan Airlines maintenance and engineering subsidiary, JAL...
What can field service companies expect from FSM solution providers as standard in 2022?
What can field service companies expect from FSM solution providers as standard in 2022? In October 2021 Field Service News hosted the...
What should we expect from an FSM solution provider when we approach them as a prospect?
What should we expect from an FSM solution provider when we approach them as a prospect? In October 2021 Field Service News hosted the...
FLS Partners With Amey To Transform Repairs Services for Mod Homes
Field force scheduling specialist FLS – FAST LEAN SMART has won a contract with one of the world’s largest infrastructure operators...
Why IFS were acknowledged as FSM Solution provider of the year
Why IFS were acknowledged as FSM Solution provider of the year In October 2021 Field Service News hosted the inaugural European Field...
Durabook Announces Full Range of Rugged Devices Is Windows 11 Compatible
Durabook, the global rugged mobile solutions brand owned by Twinhead International Corporation, has announced that its current suite* of...
Quora Group Grows with BigChange Field Service Management
A leading provider of mechanical and electrical building services says a new job management system is helping it to win more business....
IFS named Leader in IDC MarketScape for FSM for Utilities
IFS, the global cloud enterprise software company, today announced that it has been positioned in the Leaders Category in the IDC...
Quality Assurance: How Can You Ensure You Meet Service Excellence on Every Visit
There is little doubt that a great customer experience helps field service organisations move towards the goal of customer success and...
Syncron Co-Founder Tony Abouzolof to Deliver Keynote on Aftermarket Success for Auto Manufacturers at Dubai 2020 Expo
Syncron today announced that its co-founder and vice president of strategic accounts, Tony Aboulozof, will deliver a keynote presentation...
The Technology That Matters For the Future of Field Service
As we begin to emerge out of the pandemic the one significant positive that we can harness is the sustained focus on accelerating digital...
IFS Promises Simplicity, Affordability, and Speed to value with Enterprise-wide Workflow Management with Latest IFS Assyst Release
IFS, the global cloud enterprise software company, has announced the launch of IFS assyst 11.4. This latest update is set to deliver...
DURABOOK Rugged and Mil-STD Laptops and Tablets Now Available From APC
Durabook is delighted to announce a new distribution agreement with APC Technology Group. The distribution partnership complements APC’s...
Arrow Labs Partners With BMB Group to Reach the World’s Largest Enterprises
Arrow Labs, the technology company uniting deskless, frontline workers, announces a partnership with BMB Group (“BMB”) – a...
State of the Field Service Sector
State of the Field Service Sector During the Field Service Expo, which took place in Birmingham on 27th and 28th of October,...
Webfleet Solutions and Bridgestone Develop Integrated Tyre Pressure Monitoring System (TPMS) for Reliable Road Safety
Webfleet Solutions, Europe’s leading telematics solutions provider, is introducing WEBFLEET TPMS to the market.
The rapid rise of Realwear as a major solution provider to the field service sector
The rapid rise of Realwear as a major solution provider to the field service sector As part of our ongoing series of interviews in the...
Your Housing Group Chooses Fast Lean Smart Dynamic Scheduling Solution to Optimise Efficiency and Customer Experience
Your Housing Group (YHG), one of the UK’s largest housing providers with 28,000 homes, is set to transform the efficiency of their field...
Service Strategy: Future-Proof Your Ops With A Field Service Hub
Service Strategy: Future-Proof Your Ops With A Field Service Hub Marc Tatarsky from FieldAware argues the case for a Field Service Hub as...
One step ahead
One Step Ahead… Steve Mason from FieldAware outlines the importance of technology evolution in your service offering. As a...
