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FSM Technology

Feature, FSM Technology, Analysis, Home Page, Editor's Pick

“Designed to” or “certified at” – why these two phrases mean very different things in the world of rugged

Ben Baum, Durabook, discusses the importance of genuine third party testing to ensure devices are up to the rigours of day to day field service.

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Feature, FSM Technology, Analysis, Home Page, Analysis

What do the technical specs in rugged devices actually mean

Ben Baum, Durabook, discusses the meanings of some of the often confusing technical specifications of rugged devices.

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Feature, FSM Technology, Analysis, Home Page, Trending

The Importance of Empowering Field Service Technicians With Always Ready Tools

Ben Baum, Durabook explains why field service companies need to make sure that the devices provided to their technicians are fit-for-purpose and allow them to work to their fullest potential.

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Feature, FSM Technology, Analysis, Home Page, Analysis

Why Total Cost of Ownership is about far more than just the life-cycle of a device

Ben Baum, Durabook explains how the case of Total Cost of Ownership has evolved beyond the lifecycle of the devices and includes productivity of our field techs

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FSM Technology

FSM Technology, FSM Technology, Trending, News

Equipped For More: Vermeer Choose Syncron to Drive Value in Parts Pricing

Global manufacturer of industrial and agricultural equipment uses Syncron Price to optimize parts pricing and increase customer satisfaction.

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FSM Technology, News

OverIT provides remote assistance powered by Augmented Reality to Naturgy’s field technicians

OverIT has reached an agreement with Naturgy to provide remote assistance to maintenance staff working in the field on wind farms in Chile and gas combined-cycle power plants in Mexico.

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FSM Technology, News

Syncron’s New Field Service Technician Enablement Initiative Focuses on Success for the Global Workforce

By equipping technicians with a secure, intuitive, and interactive troubleshooting platform, the Syncron technician enablement solutions empower field teams and contractors, improve productivity and sustainability, and enable long-term planning.

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FSM Technology, News

Durabook Upgrades R11L Rugged Tablet With Intel’s 12th Gen CPU

The newly upgraded R11L 11” fully rugged tablet now comes equipped with the latest 12th Gen Intel® Pentium Gold processor, combining computing performance with ultra-affordable, feature-rich functionality for the modern professional

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FSM Technology, News

Just 16% of utilities driven by customer experience when adopting software despite rise in cost of living

Yet 76% are actively automating customer experience as crisis ramps UK.

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Feature, FSM Technology, FSN Research, Trending, Home Page, Analysis

A Robotic Future: How to Choose an FSM AI Solution That Actually Works

Benjamin Fielding, Research Editor at CompareSoft, discusses how field service organisations can choose the right AI solution that’s most suitable for their operations.

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FSM Technology, News

New sponsorship underway for IFS Cloud Cable Car

Technology Company IFS begins sponsorship of London’s only cable car with a new eye-catching design featured on all the cabins and terminals.

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FSM Technology, News

IFS Cloud October 2022 release to accelerate business automation and boost companies’ advanced analytics capabilities

The release includes over 340 new features and advancements that will accelerate our customer’s journey to digitalization.

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FSM Technology, News

Webfleet partners with Muses to offer integrated telematics solutions

Webfleet enables Muses to monitor fleet health and schedule predictive maintenance, while Muses’ customers have access to the full Webfleet suite to optimise fleet efficiency and reduce cost.

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FSM Technology, News

IFS helps customers drive towards ESG goals with IFS Cloud October 2022 release

In the latest release of IFS Cloud, many features are aimed at making it easier and faster for customers to collect, manage and record key data that provides visibility into their environmental performance.

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FSM Technology, News

HSO Wins Field Service Deal With SMS Plc Utilising Microsoft Dynamics 365 and Fast Lean Smart

The new platform will allow SMS’ 400 field service engineers to manage its roll-out of 2.4 million smart meters seamlessly.

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FSM Technology, News

OverIT Next-Gen FSM Platform 2022 Wave Three

OverIT Next-Gen FSM Platform 2022 Wave Three unleashes its full potential, offering a tailor-made FSM solution built to satisfy customers’ needs, maximize business efficiency, and improve customer experience.

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Feature, FSM Technology, FSM Technology, Analysis

Keeping pace with the evolution of rugged technology for operational success

Fred Kao, CEO Twinhead International, the company behind Durabook, the brand for rugged and mobile-optimised laptops and tablets, discusses the evolving landscape and identifies the key factors organisations should consider when investing in the latest rugged technology.

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FSM Technology, News

The Panasonic Rugged Handheld Loved by Postal and Last Mile Delivery Workers Gets a Powerful Refresh

The latest TOUGHBOOK N1 handheld is more flexible, future-proof and more powerful.

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FSM Technology, News

Veego Introduces Self-Care Mobile App for Communication Service Providers and Their Internet Subscribers

Veego Active deflects calls from Customer Care while reducing handling time and speeding resolution of the calls that are made.

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FSM Technology, News

Durabook Launches First Fanless 8” Fully Rugged Tablet With Intel® 12th Gen CPU

R8 is the world’s only fanless 8” fully rugged tablet with 12th Gen Intel® Core™ processors, offering a unique combination of outstanding performance and ultimate portability for the modern mobile worker.

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Feature, FSM Technology, Home Page, Analysis, Service Strategy

We need to understand the challenges of multiple stakeholders within a customer organisation

Jim Darragh, CEO, Totalmobile discusses how service providers must be able to engage with and understand perspectives of multiple stakeholders in our customers

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FSM Technology, News

New Syncron D2D Software Extends a Dealer’s Supply Chain to Speed Repair Times and Maximize Customer Loyalty

By giving dealers visibility into parts inventories outside their distribution networks, Syncron D2D accelerates repair times while reducing shipping costs, excess stock, and parts returns

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Feature, FSM Technology, FSM Technology, Analysis

How Do We Integrate Remote Service into Field Service Operations?

Dan Snowden and Max Dinser of HSO discuss how we can integrate remote services into field service operations.

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Feature, FSM Technology, Service Strategy

The importance of understanding the nuanced challenges of industry verticals

Jim Darragh, CEO, Totalmobile explains how as part of their approach to customer success they have embraced vertically differentiated product leadership.

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FSM Technology, News

IAA Transportation – Sono Motors to Premiere Several Commercial Vehicles With Solar Solutions

In Cooperation With Their Partners, Sono Motors Will Present Their State-Of-The-Art Solar Solutions for Refrigerated Trailers, E-Buses, and E-Transporters for the First Time

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Feature, FSM Technology, Home Page, Analysis

Working smarter rather than harder with field service resources

Jim Darragh, CEO, Totalmobile outlines how field service companies must leverage technology to be able to utilise their existing workforce more effectively

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Feature, FSM Technology, Home Page, Analysis

How we went from Software as a Service to Everything as a Service and why

Jim Darragh, CEO, Totalmobile discusses how we have moved relatively rapidly to Everything as a Service following in the slipstream of the SaaS movement

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FSM Technology, News

Bridgestone and Webfleet showcase tyre and mobility solutions at IAA 2022

Bridgestone and its globally trusted fleet management solution Webfleet will showcase their combined portfolio of premium tyres, tyre-centric technologies and advanced mobility solutions at IAA Transportation 2022

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FSM Technology, News

Durabook Adds Intel’s 12th Gen CPU to Its R11 Fully Rugged Tablet

Durabook announced significant updates to its R11 fully rugged tablet, achieving a world-first with its 11.6” fully rugged device featuring the latest 12th Gen Intel® processor and architectural innovations to elevate the user experience.

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Feature, FSM Technology

Is there still a place for on premise FSM solutions?

Paolo Bergamo, CEO, OverIT discusses if field service management systems have fully moved to the Cloud or if there is still a place for on premise FSM solutions

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FSM Technology, News

Latest IFS assyst Release Automates and Enhances Visibility into Complex Enterprise-Wide Cloud Environments to Drive ROI

IFS introduces new automated discovery tool for better CMDB management, enabling organizations to maximize utilization, improve asset data accuracy, boost compliance, and drive adoption and better user experiences.

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Feature, FSM Technology

How quickly will today’s innovation in FSM become tomorrow’s table stakes?

Kris Oldland asks how quickly innovation like we have seen OverIT weave into their FSM solution such as AR, GIS and AI are likely to become table stakes?

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FSM Technology, Service Strategy

Manage, Mobilise and Monitor – three key principles to digitalise your entire service lifecycle to boost the P&L

As we move into a post-pandemic world, the need for improving the service to cash cycle is more important than ever before…

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FSM Technology, Service Strategy

Understanding external and internal processes that can be refined to improve your service to cash cycle and boost your service P&L

As we move into a post-pandemic world, the need for improving the service to cash cycle is more important than ever before…

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Feature, FSM Technology, Service Strategy

Can we consider the era we are now in a true technological golden age?

Paolo Bergamo, CEO, OverIT reflects how in field service we are surrounded by super-heroes, keeping our world turning who’ve always been essential workers

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FSM Technology, Service Strategy

The impact to the business of a slow service to cash cycle (and why service managers should care?)

As we move into a post-pandemic world, the need for improving the service to cash cycle is more important than ever before…

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Feature, FSM Technology, FSM Technology, Editor's Pick, Home Page, Analysis

Harnessing digital and mobile solutions to benefit business in a post-pandemic world

Fred Kao, CEO Twinhead International, the company behind Durabook, identifies the key digitisation trends that accelerated due to the pandemic.

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FSM Technology, News

ServiceMax Launches DataGuide to Provide Integrated Data Capture and Report Generation Capabilities to Technicians in the Field

ServiceMax announced the release of DataGuide, a new product integrated into the ServiceMax Core platform that provides advanced forms and report generation capabilities.

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FSM Technology, News

Energy prices forecast to dampen EV demand as fleets face whole-life cost knowledge gap

More than half of fleet operators expect high energy prices to dampen demand for EVs, according to research from mobility solutions specialists Bridgestone and Webfleet Solutions

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Feature, FSM Technology, Service Operations

The Importance and the Deployment of AI in Field Service

Roslyn Jo, Writer for Field Service News, discusses the Importance and the Deployment of AI in Field Service

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FSM Technology, News

Ctrack Teams Up with Fast Lean Smart to Support Field Service Fleet Operations

Ctrack by Inseego and FLS – FAST LEAN SMART have entered into a technology partnership to deliver dynamic field service scheduling...

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FSM Technology, News

IFS listed as #1 in Gartner® Global EAM Market Share 2021 By Revenue

IFS, the global cloud enterprise software company, today announced that it is positioned number one in the Gartner EAM market share...

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FSM Technology, Service Strategy

In an era of economic uncertainty the service P&L has never been more critical

As we move into a post-pandemic world, the need for improving the service to cash cycle is more important than ever before…

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Digital Transformation, FSM Technology, News

OverIT Next-Gen FSM Platform 2022 Wave Two

OverIT Next-Gen FSM Platform 2022 Wave Two unleashes its full potential, not only delivering an extensive list of features, expanding the...

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FSM Technology, News

Syncron Price Selected by Mitsubishi Motors Corporation to Boost Enhanced Service Parts Pricing Strategy

Syncron, the largest privately-owned global leader in intelligent Service Lifecycle Management SaaS solutions, announced today that...

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FSM Technology, News, Service Operations

Empowering Field Technicians with Intelligence Visual Guidance

SIT Group has chosen the OverIT solution for providing real-time support to technicians and for enabling knowledge sharing to pass on...

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FSM Technology, News, Service Operations

OverIT Next Gen FSM Platform in action from scheduling to remote support

SACMI chose OverIT to dispatch technicians, empowering them and their customers with AR-collaboration features while utilizing head-mounted...

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FSM Technology, News, Service Operations

Enrico Leopardi becomes OverIT’s new Senior Vice President Sales EMEA

OverIT announced the appointment of Enrico Leopardi as Senior VP Sales EMEA. He will lead the company’s EMEA sales organization,...

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Digital Transformation, FSM Technology, FSM Technology, Editor's Pick

Is Remote Visual Support a Threat or an Opportunity for Field Service Teams?

COVID-19 turned working life as we know it on its head from one day to the next. It hugely accelerated the necessity of a digital...

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FSM Technology, News

Syncron Launches the First Contract Price Solution with Risk Assessment for Aftermarket Service Sales

Syncron has announced the launch of Syncron Contract Price™, the world’s first purpose-built solution for pricing aftermarket service...

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FSM Technology, Leadership, News

IFS Delivers Exceptional First-Quarter Performance with ACV Bookings up 78% and Recurring Revenue up 45%

IFS, the global cloud enterprise software company, today announced its financial results for the quarter ending March 31, 2022 with ACV...

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FSM Technology, News

ServiceMax Asset 360 for Salesforce Expands Beyond Operational Field Service with New Features To Drive Revenue Growth and Lifetime Value

ServiceMax, a leader in asset-centric field service management, today announced that it has released new features for Asset 360 for...

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Feature, FSM Technology

How do we ensure our investment in an FSM solution is future proofed?

How do we ensure our investment in an FSM solution is future proofed? In October 2021 Field Service News hosted the inaugural European...

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FSM Technology, News

FLS Partners with Ecomaster to Optimize Field Scheduling for Furniture Repairs and Commercial Maintenance

Ecomaster has selected FLS – FAST LEAN SMART to optimise scheduling and route planning across their extensive retail furniture repair...

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Digital Transformation, FSM Technology, News

OverIT, Your #1 Digital Partner Choice for Infrastructure

The economies of the world have reached a turning point, seeing the unfortunate loss of lives, affected health, and the mass impact of poor...

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Digital Transformation, FSM Technology, News

IFS Cloud April 2022 Release Delivers on IFS Vision to Lead in Cross-Enterprise Insights, Process Automation and Employee Experience

IFS, the global cloud enterprise software company, today announced the release of its first of two updates to IFS Cloud™ in 2022. This...

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