Editor’s picks on:

FSM Technology

Feature, FSM Technology, Analysis, Service Strategy

Can we consider the era we are now in a true technological golden age?

Paolo Bergamo, CEO, OverIT reflects how in field service we are surrounded by super-heroes, keeping our world turning who’ve always been essential workers

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Feature, FSM Technology, FSM Technology, Analysis

How do we ensure our investment in an FSM solution is future proofed?

How do we ensure our investment in an FSM solution is future proofed? In October 2021 Field Service News hosted the inaugural European...

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#FSN20, Analysis, Feature, FSM Technology, Analysis

Can one platform power service operations or do we need best-of-breed solutions?

Can one platform power service operations or do we need best-of-breed solutions? The #FSN20 is Field Service News’ annual celebration...

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#FSN20, Analysis, Feature, FSM Technology, Analysis

Field service needs to be agile. So why do we invest in rigid software tools?

Field service needs to be agile. So why do we invest in rigid software tools? The #FSN20 is Field Service News’ annual celebration of...

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Premium Content: FSM Technology

FSN Premium subscribers can access over 24 premium resources on the topic of digital transformation in field service including over 15 hours of video interviews, exclusive research reports and white papers. 

 

Access all this and over a hundred other resources in the FSN Premium library for £45 a month or £450 a year

 

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FSM Technology

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FSM Technology

Feature, FSM Technology

How we went from Software as a Service to Everything as a Service and why

Jim Darragh, CEO, Totalmobile discusses how we have moved relatively rapidly to Everything as a Service following in the slipstream of the SaaS movement

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FSM Technology, News

Bridgestone and Webfleet showcase tyre and mobility solutions at IAA 2022

Bridgestone and its globally trusted fleet management solution Webfleet will showcase their combined portfolio of premium tyres, tyre-centric technologies and advanced mobility solutions at IAA Transportation 2022

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FSM Technology, News

Durabook Adds Intel’s 12th Gen CPU to Its R11 Fully Rugged Tablet

Durabook announced significant updates to its R11 fully rugged tablet, achieving a world-first with its 11.6” fully rugged device featuring the latest 12th Gen Intel® processor and architectural innovations to elevate the user experience.

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Feature, FSM Technology, FSM Technology, Trending

Is there still a place for on premise FSM solutions?

Paolo Bergamo, CEO, OverIT discusses if field service management systems have fully moved to the Cloud or if there is still a place for on premise FSM solutions

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FSM Technology, News

Latest IFS assyst Release Automates and Enhances Visibility into Complex Enterprise-Wide Cloud Environments to Drive ROI

IFS introduces new automated discovery tool for better CMDB management, enabling organizations to maximize utilization, improve asset data accuracy, boost compliance, and drive adoption and better user experiences.

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Feature, FSM Technology, Home Page, Trending

How quickly will today’s innovation in FSM become tomorrow’s table stakes?

Kris Oldland asks how quickly innovation like we have seen OverIT weave into their FSM solution such as AR, GIS and AI are likely to become table stakes?

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FSM Technology, Service Strategy

Manage, Mobilise and Monitor – three key principles to digitalise your entire service lifecycle to boost the P&L

As we move into a post-pandemic world, the need for improving the service to cash cycle is more important than ever before…

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FSM Technology, Service Strategy

Understanding external and internal processes that can be refined to improve your service to cash cycle and boost your service P&L

As we move into a post-pandemic world, the need for improving the service to cash cycle is more important than ever before…

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FSM Technology, Service Strategy

The impact to the business of a slow service to cash cycle (and why service managers should care?)

As we move into a post-pandemic world, the need for improving the service to cash cycle is more important than ever before…

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Feature, FSM Technology, FSM Technology, Editor's Pick, Home Page, Analysis

Harnessing digital and mobile solutions to benefit business in a post-pandemic world

Fred Kao, CEO Twinhead International, the company behind Durabook, identifies the key digitisation trends that accelerated due to the pandemic.

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FSM Technology, News

ServiceMax Launches DataGuide to Provide Integrated Data Capture and Report Generation Capabilities to Technicians in the Field

ServiceMax announced the release of DataGuide, a new product integrated into the ServiceMax Core platform that provides advanced forms and report generation capabilities.

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FSM Technology, News

Energy prices forecast to dampen EV demand as fleets face whole-life cost knowledge gap

More than half of fleet operators expect high energy prices to dampen demand for EVs, according to research from mobility solutions specialists Bridgestone and Webfleet Solutions

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Digital Transformation, FSM Technology, FSM Technology, Premium Resources, Resources, FSN Free

White Paper: Service Management Buyer’s Guide

Find the technology to meet your ambitions. The latest IFS Service Manager’s Buyers Guide is now available on Field Service News.

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Feature, FSM Technology, Service Operations

The Importance and the Deployment of AI in Field Service

Roslyn Jo, Writer for Field Service News, discusses the Importance and the Deployment of AI in Field Service

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FSM Technology, News

Ctrack Teams Up with Fast Lean Smart to Support Field Service Fleet Operations

Ctrack by Inseego and FLS – FAST LEAN SMART have entered into a technology partnership to deliver dynamic field service scheduling...

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FSM Technology, News

IFS listed as #1 in Gartner® Global EAM Market Share 2021 By Revenue

IFS, the global cloud enterprise software company, today announced that it is positioned number one in the Gartner EAM market share...

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FSM Technology, Service Strategy

In an era of economic uncertainty the service P&L has never been more critical

As we move into a post-pandemic world, the need for improving the service to cash cycle is more important than ever before…

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Digital Transformation, FSM Technology, News

OverIT Next-Gen FSM Platform 2022 Wave Two

OverIT Next-Gen FSM Platform 2022 Wave Two unleashes its full potential, not only delivering an extensive list of features, expanding the...

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FSM Technology, News

Syncron Price Selected by Mitsubishi Motors Corporation to Boost Enhanced Service Parts Pricing Strategy

Syncron, the largest privately-owned global leader in intelligent Service Lifecycle Management SaaS solutions, announced today that...

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FSM Technology, News, Service Operations

Empowering Field Technicians with Intelligence Visual Guidance

SIT Group has chosen the OverIT solution for providing real-time support to technicians and for enabling knowledge sharing to pass on...

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FSM Technology, News, Service Operations

OverIT Next Gen FSM Platform in action from scheduling to remote support

SACMI chose OverIT to dispatch technicians, empowering them and their customers with AR-collaboration features while utilizing head-mounted...

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FSM Technology, News, Service Operations

Enrico Leopardi becomes OverIT’s new Senior Vice President Sales EMEA

OverIT announced the appointment of Enrico Leopardi as Senior VP Sales EMEA. He will lead the company’s EMEA sales organization,...

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Digital Transformation, FSM Technology, FSM Technology, Editor's Pick

Is Remote Visual Support a Threat or an Opportunity for Field Service Teams?

COVID-19 turned working life as we know it on its head from one day to the next. It hugely accelerated the necessity of a digital...

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FSM Technology, News

Syncron Launches the First Contract Price Solution with Risk Assessment for Aftermarket Service Sales

Syncron has announced the launch of Syncron Contract Price™, the world’s first purpose-built solution for pricing aftermarket service...

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FSM Technology, Leadership, News

IFS Delivers Exceptional First-Quarter Performance with ACV Bookings up 78% and Recurring Revenue up 45%

IFS, the global cloud enterprise software company, today announced its financial results for the quarter ending March 31, 2022 with ACV...

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FSM Technology, News

ServiceMax Asset 360 for Salesforce Expands Beyond Operational Field Service with New Features To Drive Revenue Growth and Lifetime Value

ServiceMax, a leader in asset-centric field service management, today announced that it has released new features for Asset 360 for...

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Feature, FSM Technology, FSM Technology, Analysis

How do we ensure our investment in an FSM solution is future proofed?

How do we ensure our investment in an FSM solution is future proofed? In October 2021 Field Service News hosted the inaugural European...

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FSM Technology, News

FLS Partners with Ecomaster to Optimize Field Scheduling for Furniture Repairs and Commercial Maintenance

Ecomaster has selected FLS – FAST LEAN SMART to optimise scheduling and route planning across their extensive retail furniture repair...

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Digital Transformation, FSM Technology, News

OverIT, Your #1 Digital Partner Choice for Infrastructure

The economies of the world have reached a turning point, seeing the unfortunate loss of lives, affected health, and the mass impact of poor...

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Digital Transformation, FSM Technology, News

IFS Cloud April 2022 Release Delivers on IFS Vision to Lead in Cross-Enterprise Insights, Process Automation and Employee Experience

IFS, the global cloud enterprise software company, today announced the release of its first of two updates to IFS Cloud™ in 2022. This...

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Feature, FSM Technology

Should we expect FSM solution providers to have deep industry knowledge?

Should we expect FSM solution providers to have deep industry knowledge? In October 2021 Field Service News hosted the inaugural European...

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FSM Technology, News

Konica Minolta Selects IFS Cloud to Transform Field Service Management Performance 

IFS, the global cloud enterprise software company, today announces that Japanese multinational technology company Konica Minolta will...

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FSM Technology, News

Japan Airlines Selects IFS for Aircraft Fleet Maintenance

IFS, the global cloud enterprise software company, today announced the Japan Airlines maintenance and engineering subsidiary, JAL...

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Feature, FSM Technology

What can field service companies expect from FSM solution providers as standard in 2022?

What can field service companies expect from FSM solution providers as standard in 2022? In October 2021 Field Service News hosted the...

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Feature, FSM Technology

What should we expect from an FSM solution provider when we approach them as a prospect?

What should we expect from an FSM solution provider when we approach them as a prospect? In October 2021 Field Service News hosted the...

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FSM Technology, News

FLS Partners With Amey To Transform Repairs Services for Mod Homes

Field force scheduling specialist FLS – FAST LEAN SMART has won a contract with one of the world’s largest infrastructure operators...

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Feature, FSM Technology

Why IFS were acknowledged as FSM Solution provider of the year

Why IFS were acknowledged as FSM Solution provider of the year In October 2021 Field Service News hosted the inaugural European Field...

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FSM Technology, News

Durabook Announces Full Range of Rugged Devices Is Windows 11 Compatible

Durabook, the global rugged mobile solutions brand owned by Twinhead International Corporation, has announced that its current suite* of...

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FSM Technology, News

Quora Group Grows with BigChange Field Service Management

A leading provider of mechanical and electrical building services says a new job management system is helping it to win more business....

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FSM Technology, News

IFS named Leader in IDC MarketScape for FSM for Utilities

IFS, the global cloud enterprise software company, today announced that it has been positioned in the Leaders Category in the IDC...

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Digital Transformation, Feature, FSM Technology

Quality Assurance: How Can You Ensure You Meet Service Excellence on Every Visit

There is little doubt that a great customer experience helps field service organisations move towards the goal of customer success and...

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FSM Technology, News

Syncron Co-Founder Tony Abouzolof to Deliver Keynote on Aftermarket Success for Auto Manufacturers at Dubai 2020 Expo

Syncron today announced that its co-founder and vice president of strategic accounts, Tony Aboulozof, will deliver a keynote presentation...

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Digital Transformation, Feature, FSM Technology

The Technology That Matters For the Future of Field Service

As we begin to emerge out of the pandemic the one significant positive that we can harness is the sustained focus on accelerating digital...

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FSM Technology, News

IFS Promises Simplicity, Affordability, and Speed to value with Enterprise-wide Workflow Management with Latest IFS Assyst Release

IFS, the global cloud enterprise software company, has announced the launch of  IFS assyst 11.4. This latest update is set to deliver...

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FSM Technology, News

DURABOOK Rugged and Mil-STD Laptops and Tablets Now Available From APC

Durabook is delighted to announce a new distribution agreement with APC Technology Group. The distribution partnership complements APC’s...

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FSM Technology, News

Arrow Labs Partners With BMB Group to Reach the World’s Largest Enterprises

Arrow Labs, the technology company uniting deskless, frontline workers, announces a partnership with BMB Group (“BMB”) – a...

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Feature, FSM Technology

State of the Field Service Sector

State of the Field Service Sector During the Field Service Expo, which took place in Birmingham on 27th and 28th of October,...

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FSM Technology, News

Webfleet Solutions and Bridgestone Develop Integrated Tyre Pressure Monitoring System (TPMS) for Reliable Road Safety

Webfleet Solutions, Europe’s leading telematics solutions provider, is introducing WEBFLEET TPMS to the market.

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Digital Transformation, Feature, FSM Technology

The rapid rise of Realwear as a major solution provider to the field service sector

The rapid rise of Realwear as a major solution provider to the field service sector As part of our ongoing series of interviews in the...

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FSM Technology, News

Your Housing Group Chooses Fast Lean Smart Dynamic Scheduling Solution to Optimise Efficiency and Customer Experience

Your Housing Group (YHG), one of the UK’s largest housing providers with 28,000 homes, is set to transform the efficiency of their field...

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Feature, FSM Technology

Service Strategy: Future-Proof Your Ops With A Field Service Hub

Service Strategy: Future-Proof Your Ops With A Field Service Hub Marc Tatarsky from FieldAware argues the case for a Field Service Hub as...

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Feature, FSM Technology

One step ahead

One Step Ahead… Steve Mason from FieldAware outlines the importance of technology evolution in your service offering.   As a...

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