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White Paper: The Circular Economy & Servitization – Two Trends That Will Redefine Field Service?

In the latest FSN white paper, in partnership with Syncron, we explore tthe relationship between the circular economy and servitization and analyze the implications in field service.

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Digital Transformation, Feature, Home

Does the field service sector need to do more for sustainability?

Justin Konopaske, Director of Industry Solutions, and Alex Brenner, Managing Director & Partner at Boston Consulting Group, discuss if the field service sector at large needs to do more to help drive sustainability initiatives.

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Digital Transformation, Feature, Home

Why Your Customers May Need Unique Field Service Delivery Models

Rob Ballantyne, Salesforce outlines how field service organisations must understand that different customers have different requirements for service delivery

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Digital Transformation, Feature, Home

Expert AMA: Do Not Overlook Your Customers During Digital Transformation

HSO’s Kevin Brown Urges Us Not To Lose Sight Of Customer Needs When We Move Towards Our Own Vision Of Digital Transformation.

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Digital Transformation, Feature, Home

Can great customer experience be delivered by remote service?

Dan Oldridge, Salesforce offers his thoughts on whether exceptional service can be delivered by remote-service tools

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Feature, FSN Research, Analysis, Home

Understanding technological maturity in FSM

In the first of a new series of features with GPSInsight we review the findings of an exclusive FSN Research Study into the relationship between Fleet Management & Field Service

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Digital Transformation, Feature, Home

Expert AMA: The Field of Dream Failure in Digital Transformation

HSO’s Kevin Brown Explains The “Field of Dreams Failure’ In Digital Transformation which highlights why so Many Digital Transformation Projects Fail

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Feature, Home, Service Operations

Can third-party service partners leverage remote service tools?

Izzy Sanchez, Konica Minolta USA, discusses how third-party service partners can leverage remote service tools.

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Digital Transformation, Feature, Home

Why servitization naturally creates sustainable field service

We hear from Brenner, Alex Brenner of Boston Consulting Group as to why the servitization is a very natural driver for the outcomes we would desire to see in a more sustainable approach to field service.

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Digital Transformation, Feature, Home

The technology required for ecosystem thinking

Rob Ballantyne, Salesforce reflects on the importance of ecosystem thinking in field service operations and explores the technology required to make this work

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