White Paper: The Circular Economy & Servitization – Two Trends That Will Redefine Field Service?
In the latest FSN white paper, in partnership with Syncron, we explore tthe relationship between the circular economy and servitization and analyze the implications in field service.
Does the field service sector need to do more for sustainability?
Justin Konopaske, Director of Industry Solutions, and Alex Brenner, Managing Director & Partner at Boston Consulting Group, discuss if the field service sector at large needs to do more to help drive sustainability initiatives.
Why Your Customers May Need Unique Field Service Delivery Models
Rob Ballantyne, Salesforce outlines how field service organisations must understand that different customers have different requirements for service delivery
Expert AMA: Do Not Overlook Your Customers During Digital Transformation
HSO’s Kevin Brown Urges Us Not To Lose Sight Of Customer Needs When We Move Towards Our Own Vision Of Digital Transformation.
Can great customer experience be delivered by remote service?
Dan Oldridge, Salesforce offers his thoughts on whether exceptional service can be delivered by remote-service tools
Understanding technological maturity in FSM
In the first of a new series of features with GPSInsight we review the findings of an exclusive FSN Research Study into the relationship between Fleet Management & Field Service
Expert AMA: The Field of Dream Failure in Digital Transformation
HSO’s Kevin Brown Explains The “Field of Dreams Failure’ In Digital Transformation which highlights why so Many Digital Transformation Projects Fail
Can third-party service partners leverage remote service tools?
Izzy Sanchez, Konica Minolta USA, discusses how third-party service partners can leverage remote service tools.
Why servitization naturally creates sustainable field service
We hear from Brenner, Alex Brenner of Boston Consulting Group as to why the servitization is a very natural driver for the outcomes we would desire to see in a more sustainable approach to field service.
The technology required for ecosystem thinking
Rob Ballantyne, Salesforce reflects on the importance of ecosystem thinking in field service operations and explores the technology required to make this work
