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Digital Transformation, Feature, Home

Expert AMA: Internal and external digital transformation are different

HSO’s Kevin Brown Outlines Why It Is Key To Understand That While There Is Overlap, The Objectives Of Internal And External Digital Transformation Are Different

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Feature, FSM Technology, Home

Will the pace of technology evolution continue in field service?

Jeremy Squire shares his thoughts on whether the pace of change we have seen in the field service sector will continue in the future.

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Feature, Home, Service Strategy

Navigating Inflation Through Field Service Efficiency

Sidney Lara, Service Principal at Aquant, discusses how field service efficiency will be key to navigating our way through inflation and the economic uncertainty ahead.

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Feature, Home, Service Operations

Are we now seeing customer acceptance of remote service?

Izzy Sanchez, Konica Minolta USA, talks about customer adoption and acceptance of remote service.

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Digital Transformation, Feature, Home

Connected field service across the blended workforce

Dan Oldridge, Salesforce reflects on if as a sector field service we need to getting better at knowing our customers – and how we can do so.

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Digital Transformation, Feature, Home

Expert AMA: Digital Transformation Should Be About Innovation Not Replication

HSO’s Kevin Brown Explains Why Digital Transformation Should Be Focused On Innovation Rather Than Merely Replicating Old Processes That May No Longer Be Needed

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Feature, Home, Service Operations

Is the lingering impact of the pandemic driving remote service?

Izzy Sanchez, Konica Minolta USA, if remote service adoption is still driven by the lingering impact of the pandemic or if organizations have seen the actual benefits of the remote service approach.

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Digital Transformation, Feature, Home

Is there a growing appetite to deliver higher standards of customer service?

Dan Oldridge, Salesforce reflects on if as a sector field service we need to getting better at knowing our customers – and how we can do so.

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Digital Transformation, Feature, Home

Expert AMA: Poor change management will stifle digital transformation?

HSO’s Kevin Brown Outlines The Importance Of Good Change Management Within Digital Transformation Success. Great Insight From A Genuine Subject Matter Expert.

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Feature, FSM Technology, Home

How critical is it our industry embraces leading edge technology?

Jeremy Squire outlines why it is critical that our industry continues to embrace leading edge technology as we look towards continuing disruption and challenge.

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