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The data in remote service offers powerful transparency

January 26, 2023

Izzy Sanchez, Konica Minolta, USA, discusses how the data in remote service offers powerful transparency.

Do we need to know our customers better?

January 24, 2023

Dan Oldridge, Salesforce reflects on if as a sector field service we need to getting better at knowing our customers – and how we can do so.

Expert AMA: Where your digital transformation starts is key

January 24, 2023

HSO’s Kevin Brown Explains Why Understanding Your Starting Point And Mapping Out Clear Iterative Progression Is Key To Ensuring Digital Transformation Success

Data brings transparency which brings alignment across the value chain

January 23, 2023

Justin Konopaske, Director of Industry Solutions, and Alex Brenner, Managing Director & Partner at Boston Consulting Group, discuss the importance of data and how it can be a fundamental tool in providing the transparency

How FLS VISITOUR delivers multiple benefits for users

January 22, 2023

Jeremy Squire tells us how there are multiple benefits users of the technology see from increased efficiency, reduced costs and an improved carbon footprint

The new skill sets that are required by remote service technicians

January 19, 2023

Izzy Sanchez, Konica Minolta USA, discusses the new sets of skills that are now required by remote service technicians.

How is servitization being implemented?

January 13, 2023

What approaches are companies taking in terms of strategically developing their servitized solution? We analyse this in the new feature from a recent FSN Research study, conducted in partnership with HSO.