Mark Brewer, IFS, discusses how organizations and customers approach the perennial challenge of having an integrated best-of-breed or taking the risks of acquiring a platform and how we can move forward with a ‘best-of-suite’ approach.
In the fourth feature from a recent FSN Research paper, published in partnership with GPS Insight, we explore the maturity of service offerings
Mark Brewer explains how IFS approaches its continuous improvement journey and how the company has maintained both its vision and the ability to follow through and deliver.
Discover how the growing skills gap in the service industry is driving up costs and affecting customer satisfaction. Learn the key factors contributing to this issue and explore actionable solutions for businesses to bridge the gap and maintain a competitive edge.
We focus on the impact the pandemic and subsequent lock-downs had on the global supply chain and ask if there are things we can do today to be prepared for such situations returning in the future.
In the third feature from a recent FSN Research paper, published in partnership with GPS Insight, we look at data flow between fleet and field
Whilst businesses are finally making bold assertions to electrify their processes, we are now facing a battery crisis. Where has this come from and how will businesses cope? Alex Stapleton, Sales Director at Alexander Battery Technologyes shares his expert insight into this topic.
Sidney Lara, Service Principal at Aquant, discusses how field service organizations can reduce the gap between best and worst.
Justin Konopaske, Director of Industry Solutions, and Alex Brenner, Managing Director & Partner at Boston Consulting Group, discuss if the field service sector at large needs to do more to help drive sustainability initiatives.
In the second feature from a recent FSN Research paper, published in partnership with GPS Insight, we look at the levels of fleet management in place
