Feature

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Feature

The alignment of servitization and outcome-based services

In this feature from a recent FSN Research paper, published in partnership with HSO, we dicuss the alignment of servitization and outcome-based services.

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Feature, FSM Technology, Editor's Pick, Home Page, Editor's Pick

What do the technical specs in rugged devices actually mean

Ben Baum, Durabook, discusses the meanings of some of the often confusing technical specifications of rugged devices.

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Digital Transformation, Analysis, Feature, Home Page, Editor's Pick

Service Intelligence is the Future of Field Service

Service Intelligence is the future of field service and it’s the best way organizations can make laser-focused business decisions.

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#FSN20, Digital Transformation, Digital Transformation, Editor's pick, Feature

The best technology is technology you don’t notice

Kris Oldland and Rajat Kakar discuss how it is the effortlessness of the user that defines true technological leaps forward.

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Feature, Home Page, Analysis, Service Operations, Editor's Pick

Field Service Costs Rose Sharply in 2022 Despite Overall Service Improvements

On average, bottom-performers of service organizations cost 67% more than top-performers, indicating that the skills gap is a major factor in rising costs – in addition to inflation.

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Feature, Home Page, Analysis, Service Operations, Analysis

Do we want our most experienced technicians in the field or remote service specialists?

Martin McLean draws on his experience as a technician both in the field and now as a remote service specialist to reflect on a critical question – where do we place our most experienced technicians?

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Feature, Home Page, Analysis, Service Operations, Service Operations, Analysis

5 Ways Tech Can Improve Your Organization’s Efficiency in a Recession

Aquant shares 5 ways tech can improve their organization’s efficiency during a recession. Download the e-book, available at Field Service News

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Feature, FSM Technology, Analysis, Home Page, Analysis

The Importance of Empowering Field Service Technicians With Always Ready Tools

Ben Baum, Durabook explains why field service companies need to make sure that the devices provided to their technicians are fit-for-purpose and allow them to work to their fullest potential.

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Feature, FSM Technology, Editor's Pick, Home Page, Trending

Unhappy Field Techs? The Right Tools Will Improve Their Satisfaction and Your Aftermarket Profitability

Sarang Sambare, Senior Director of Industry Solutions at Syncron, shares some tips to keep field service technicians happy and engaged and improve your aftermarket profitability.

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Feature, Home Page, Trending, Service Operations

Investing in the Right Tech Can Reduce the Impact of an Economic Downturn

Track KPIs differently. Get deeper insights into every aspect of your service business in Aquant’s latest report ‘5 KPIs Service Leaders need to Measure in 2022’

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