
2023 Benchmarks Presentation & Discussion – Reducing the Gap between Best and Worst
Sidney Lara, Service Principal at Aquant, discusses how field service organizations can reduce the gap between best and worst.
Sidney Lara, Service Principal at Aquant, discusses how field service organizations can reduce the gap between best and worst.
Rob Ballantyne, Salesforce outlines how field service organisations must understand that different customers have different requirements for service delivery
HSO’s Kevin Brown Urges Us Not To Lose Sight Of Customer Needs When We Move Towards Our Own Vision Of Digital Transformation.
Sidney Lara, Service Principal at Aquant, Sidney Lara discusses the findings from Aquant’s 2023 Service Intelligence Benchmark Report and explains why Cost per Resolution (CPR) is a key indicator for service operations but also an important tool in service sales.
Dan Oldridge, Salesforce offers his thoughts on whether exceptional service can be delivered by remote-service tools
In the first of a new series of features with GPSInsight we review the findings of an exclusive FSN Research Study into the relationship between Fleet Management & Field Service
Brenner, Alex Brenner of Boston Consulting Group explains that the need to show sustainability credentials will increasingly become a requisite in all new requests for proposals in field service operations.
HSO’s Kevin Brown Explains The “Field of Dreams Failure’ In Digital Transformation which highlights why so Many Digital Transformation Projects Fail
Izzy Sanchez, Konica Minolta USA, discusses how third-party service partners can leverage remote service tools.
Sidney Lara, Service Principal at Aquant, covers one of the most popular metrics for workforce measurement, First-Time Fix Rates, and discusses the findings of Aquant’s 2023 Service Intelligence Benchmark Report.