The importance of connecting with our field service techs
The importance of connecting with our field service techs When we consider that, as an industry, we are facing a global workforce shortage,...
The common threads that have been successful in remote service have followed
The common threads that have been successful in remote service have followed At the December 2023 Copperrberg Service Academy, Izzy Sanchez...
Why are so many companies still waiting to take their first steps into digital transformation?
Why are so many companies still waiting to take their first steps into digital transformation? At the 2023 Copperberg Power of 50...
Seven Deadly Sins of Field Service Management: #5 Not being data-driven
Seven Deadly Sins of Field Service Management: #5 Not being data-driven At the December 2023 Copperrberg Service Academy, Ron Zielinski,...
Hands-On Review: Durabook S15 Rugged Laptop
Kris Oldland, Editor-in-Chief, gives his honest thoughts on the Durabook S15 rugged laptop in this hands-on review….
The role of technology partners in change management
The role of technology partners in change management At the 2023 Copperberg Power of 50 Aftermarket meeting in Copenhagen, Kris Oldland,...
Are we actually defining the profile of our service engineers?
Are we actually defining the profile of our service engineers? As we continue to face an aging workforce crisis within the global field...
What were the drivers for adopting a remote first strategy for Konica Minolta?
Do we need different strategies for remote service when working with third-party field workforces? At the December 2023 Copperrberg Service...
Seven Deadly Sins of Field Service Management: #4 Not respecting boundaries
Seven Deadly Sins of Field Service Management: #4 Not respecting boundaries At the December 2023 Copperrberg Service Academy, Ron...
The disconnect that is damaging digital transformation in field service
The disconnect that is damaging digital transformation in field service At the 2023 Copperberg Power of 50 Aftermarket meeting in...
