2023 Benchmarks Presentation & Discussion – Reducing the Gap between Best and Worst
March 3, 2023
Sidney Lara, Service Principal at Aquant, discusses how field service organizations can reduce the gap between best and worst.
Feature
Why Your Customers May Need Unique Field Service Delivery Models
February 28, 2023
Rob Ballantyne, Salesforce outlines how field service organisations must understand that different customers have different requirements for service delivery
Expert AMA: Do Not Overlook Your Customers During Digital Transformation
February 27, 2023
HSO’s Kevin Brown Urges Us Not To Lose Sight Of Customer Needs When We Move Towards Our Own Vision Of Digital Transformation.
2023 Benchmarks Presentation & Discussion – Understanding Cost per Resolution
February 24, 2023
Sidney Lara, Service Principal at Aquant, Sidney Lara discusses the findings from Aquant’s 2023 Service Intelligence Benchmark Report and explains why Cost per Resolution (CPR) is a key indicator for service operations but also an important tool in service sales.
Can great customer experience be delivered by remote service?
February 23, 2023
Dan Oldridge, Salesforce offers his thoughts on whether exceptional service can be delivered by remote-service tools
Understanding technological maturity in FSM
February 23, 2023
In the first of a new series of features with GPSInsight we review the findings of an exclusive FSN Research Study into the relationship between Fleet Management & Field Service
Sustainability becoming requisite in field service RFPs
February 22, 2023
Brenner, Alex Brenner of Boston Consulting Group explains that the need to show sustainability credentials will increasingly become a requisite in all new requests for proposals in field service operations.
Expert AMA: The Field of Dream Failure in Digital Transformation
February 20, 2023
HSO’s Kevin Brown Explains The “Field of Dreams Failure’ In Digital Transformation which highlights why so Many Digital Transformation Projects Fail
Can third-party service partners leverage remote service tools?
February 16, 2023
Izzy Sanchez, Konica Minolta USA, discusses how third-party service partners can leverage remote service tools.
2023 Benchmarks Presentation & Discussion – First Time Fix Rates
February 15, 2023
Sidney Lara, Service Principal at Aquant, covers one of the most popular metrics for workforce measurement, First-Time Fix Rates, and discusses the findings of Aquant’s 2023 Service Intelligence Benchmark Report.
