Editor’s picks on:
Service Leadership
The start of something big… Field Service News issue one
As part of our #FSN10 anniversary celebrations this week we look back to the very beginning with the announcement of the first ever copy of Field Service News…
Syncron Appoints Claire Rychlewski as Chief Revenue Officer
Syncron, the leading provider of aftermarket service lifecycle management (SLM) solutions, announced that Claire Rychlewski has joined the Syncron executive leadership team as Chief Revenue Officer (CRO) to accelerate revenue growth in burgeoning aftermarket service lifecycle management market.
Service Revolution Academy invitation to “Deliver More, Spend Less – The Path to Customer Service Excellence” in-person event on 12th November 2024
The Service Revolution Academy invites Chief Operating Officers, Chief Customer Officers, Chief Service Officers, Customer Service Directors and other senior business leaders to attend an onsite 1-day Masterclass, entitled “Deliver More, Spend Less – The Path to Customer Service Excellence” at the home of Henley Business School with Johann Diaz and Mark Vincent at 10am (UK time) on Tuesday 12th November 2024.
Field Service Forum After Hours 24: Alvaro Pombo, TrueContext
Field Service Forum After Hours 24: Alvaro Pombo, TrueContext Kris Oldland, the Editor-in-Chief at Copperberg, takes a moment at the end of...
Recent News and Articles on:
Leadership
Field Service Forum After Hours 24: Clinten van der Merwe, Tomra
Field Service Forum After Hours 24: Clinten van der Merwe Kris Oldland, the Editor-in-Chief at Copperberg, takes a moment at the end of a...
Seven Deadly Sins of Field Service Management: #7 Not Going There!
Seven Deadly Sins of Field Service Management: #7 Not Going There! At the December 2023 Copperrberg Service Academy, Ron Zielinski, Sr....
Is hunger to excel a common trait in veterans?
Is hunger to excel a common trait in veterans? As we continue to face an aging workforce crisis within the global field service sector,...
Do we need to do more to attract veterans into field service?
Do we need to do more to attract veterans into field service? As we continue to face an aging workforce crisis within the global field...
Seven Deadly Sins of Field Service Management: #6 Understanding Good Communication
Seven Deadly Sins of Field Service Management: #6 Understanding Good Communication At the December 2023 Copperrberg Service Academy, Ron...
The importance of connecting with our field service techs
The importance of connecting with our field service techs When we consider that, as an industry, we are facing a global workforce shortage,...
Premium Content: Service Leadership
FSN PRO subscribers can access over 80 hours of in-depth, long-form interviews and panel discussions featuring many of the industry leaders discussing the key issues that impact our industry,
Access all this and over a hundred other resources in the FSN Premium library for £45 a month or £450 a year
Popular News and Features on:
Leadership
Why are so many companies still waiting to take their first steps into digital transformation?
Why are so many companies still waiting to take their first steps into digital transformation? At the 2023 Copperberg Power of 50...
Seven Deadly Sins of Field Service Management: #5 Not being data-driven
Seven Deadly Sins of Field Service Management: #5 Not being data-driven At the December 2023 Copperrberg Service Academy, Ron Zielinski,...
The role of technology partners in change management
The role of technology partners in change management At the 2023 Copperberg Power of 50 Aftermarket meeting in Copenhagen, Kris Oldland,...
Are we actually defining the profile of our service engineers?
Are we actually defining the profile of our service engineers? As we continue to face an aging workforce crisis within the global field...
Seven Deadly Sins of Field Service Management: #4 Not respecting boundaries
Seven Deadly Sins of Field Service Management: #4 Not respecting boundaries At the December 2023 Copperrberg Service Academy, Ron...
The disconnect that is damaging digital transformation in field service
The disconnect that is damaging digital transformation in field service At the 2023 Copperberg Power of 50 Aftermarket meeting in...
Whose responsibility is it to ease veterans into a workforce?
Whose responsibility is it to ease veterans into a workforce? As we continue to face an aging workforce crisis within the global field...
Seven Deadly Sins of Field Service Management: #3 Not establishing accountability
Seven Deadly Sins of Field Service Management: #3 Not establishing accountability At the December 2023 Copperrberg Service Academy, Ron...
