Editor’s picks on:
Leadership
December 16, 2021
A personal note of thanks to a true friend to the industry
A personal note of thanks to a true friend to the industry It was my honour to host the inaugural European Field Service Awards recently....
December 16, 2021
Is It Better to Light a Candle Than to Curse the Darkness?
Dave Hart, Managing Partner of Field Service Associates, highlights the importance of benchmarking your business against your...
Feature, Leadership, Analysis, Service Strategy
September 2, 2021
The Journey to Achieving Your Desired Outcomes
In this new article for Field Service News, Sam Klaidman, Founder and Principal Adviser at Middlesex Consulting, discusses the service...
#FSN20, Editor's Pick, Feature, Leadership, Analysis
August 15, 2021
#FSN20: The 20 most innovative leaders in the global field service community (2021)
#FSN20: The 20 most innovative leaders in the global field service community (2021) The #FSN20 has become something of an industry-wide...

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Popular articles on:
Leadership
December 23, 2020
CEO’s, CFO’s and CIO’s – “Hello, is it me you’re looking for”
October 30, 2020
Maintaining Service Standards Across a Dealership Network
June 18, 2020
Now is the Time for Strong, Decisive Leadership

News and features on:
Leadership
Leadership, News, Service Operations
May 24, 2022
Enrico Leopardi becomes OverIT’s new Senior Vice President Sales EMEA
OverIT announced the appointment of Enrico Leopardi as Senior VP Sales EMEA. He will lead the company’s EMEA sales organization,...
Feature, Leadership, Service Operations
May 23, 2022
What Can We Take from the Pandemic Forward into the New Normal of Field Service?
What Can We Take from the Pandemic Forward into the New Normal of Field Service? In October 2021, Field Service News hosted the inaugural...
FSM Technology, Leadership, News
April 26, 2022
IFS Delivers Exceptional First-Quarter Performance with ACV Bookings up 78% and Recurring Revenue up 45%
IFS, the global cloud enterprise software company, today announced its financial results for the quarter ending March 31, 2022 with ACV...
Leadership, News, Service Operations
April 12, 2022
Leo Perrotta becomes OverIT’s new Chief Customer Success Officer
Ashok Leyland in Partnership with Syncron to Propel Industrial IoT Transformation for Predictive Vehicle Maintenance Ashok Leyland in...
Leadership, News, Service Operations, Trending, Service Strategy
December 22, 2021
UK SMEs Forge Ahead with Cautious Optimism as Post-Pandemic Business Confidence Grows
Despite lingering anxieties about the pandemic and a variety of economic and commercial issues, the majority of SMEs believe it is now...
Feature, Leadership, Service Strategy
January 26, 2021
Five Global Trends Driving the Future of Field Service
Sam Klaidman, Founder and Principal Adviser at Middlesex Consulting, analyses the five global trends that will drive the future of field...
September 29, 2020
Farewell to One of the Very Best
It is with great sadness that we must announce the passing of a very, very dear friend and industry giant in Bill Pollock, who sadly passed...
May 27, 2020
Benefits of the Rapid Evolution We’ve All Endured
In this highlight form the Field Service Podcast, Kevin Green, former CEO of the Recruitment and Employment Confederation and Kris Oldland,...
May 22, 2020
Identifying Organisational Culture in Business
Kris Oldland, Editor-in-Chief, Field Service News and Kevin Green, former HR Director of Royal Mail and the best selling author of...
May 7, 2020
Five P’s to Post-Covid Service Resilience
Martin Summerhayes offers a take on the five P’s business acronym that could help service directors when they switch their...
May 5, 2020
A Prescription for Field Service Leaders
The world that we entered into at the start of 2020 is a very different one to the one we inhabit today. The Covid-19 novel coronavirus...
May 1, 2020
5 Considerations for Building an Adaptive Culture
In this highlight from the Field Service Podcast Kevin Green, author of Competitive People Strategy and former CEO of the Recruitment and...
April 20, 2020
From Chaos to Resilience
As we move forwards into the new realities of a post-Covid-19 world Nick Frank outlines where we can find the resilience to not only rebuild, but improve…
Feature, Leadership, Service Strategy
March 13, 2020
Building your own Social Environment for Success
Regular Field Service News’ contributor Jan van Veen says surrounding yourself with those on the same wavelength can foster high...
May 15, 2019
Understanding Leadership during a crisis
Understanding Leadership during a crisis The Covid-19 pandemic is changing everything. It means we have to adapt to a new way of working...
January 5, 2019
#FSN20: The 20 most innovative leaders in the global field service community (2019)
#FSN20: The 20 most innovative leaders in the global field service community (2019) Our sector is one that continues to breed innovation...
September 17, 2018
#FSN20 – 20 pioneers driving field service forwards (2018)
20 pioneers driving field service forwards… The field service sector is one that has always bred innovation and ingenuity and in...
February 12, 2018
Industry Leaders – Dan Sewell, Espresso Service on overseas expansion
Kris Oldland, Editor-in-Chief, Field Service News talks exclusively to Dan Sewell, COO of Espresso Service about the improvements to their...
Feature, Leadership, Service Operations
February 8, 2018
3 keys to build a strong employer brand in the Service Industry…
Nick Frank, Managing partner at Si2 Partners explores an important topic in the face of an ageing workforce crisis – how to make your brand an attractive prospect for the growing Millennial workforce…
March 3, 2017
#fsn20 – The 20 most influential people in field service: 2017 edition
The 20 most influential people in field service: 2017 edition Who are the most influential people in the global field service sector that...
February 16, 2016
#fsn20 The twenty most influential people in field service (2016)
The 20 most influential people in field service: 2016 edition Field service is going through a period of incredible change currently with...
October 14, 2015
Industry Leaders: Marne Martin, ServicePower: Part 1
Our Industry Leaders interviews series continues with an exclusive interview by Field Service NEws Editor-in-Chief, Kris Oldland with...
March 26, 2015
Still time to register for the next Service Community event
The next event put together by non-profit knowledge sharing organisation The Service Community is to be held on the 16th April at the...
February 23, 2015
Field Service Leaders Interviews: Scott Berg, ServiceMax (part one)
ServiceMax have been one of the undoubted success stories in field service software of recent years. Kris Oldland, Field Service News...
February 19, 2015
#fsn20 The twenty most influential people in field service (2015)
The 20 most influential people in field service: 2015 edition Across December and January we asked our readers to nominate candidates for...
August 31, 2014
How we create our future – Services in Rolls Royce
Last month myself and Field Service News Editor Kris Oldland were fortunate enough to interview Dave Gordon from Rolls Royce’s Defence...
Leadership, Service Operations
June 12, 2014
The power of the field service engineer… (if he’s allowed to think for himself)
The field service engineer fulfils a unique role in an organisation – directly interacting with customers more than most people within...
February 12, 2014
All about…. The Service Community
All about… The Service Community: “The Service Community is made up of people interested in finding out more about the...

Launched in 2013 Field Service News has been at the vanguard of industry news and analysis for the global field service sector for close to a decade. With an unparalleled collection of contributors from across industry, technology and academia FSN is the go to source of information for over 30K industry professionals.
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