Digital Transformation, Editor's pick, Feature, Home Page, Editor's Pick
February 4, 2023
The tools required for sustainability already exist in field service
Justin Konopaske, Director of Industry Solutions, and Alex Brenner, Managing Director & Partner at Boston Consulting Group, discusses how the tools that we need to leverage if we are to drive sustainability initiatives already exist in the field service sector and can be easily adapted to highlighting sustainability improvements within our sector.
Feature, Home Page, Editor's Pick, Service Operations, Service Operations, Editor's Pick
February 2, 2023
Is the lingering impact of the pandemic driving remote service?
Izzy Sanchez, Konica Minolta USA, if remote service adoption is still driven by the lingering impact of the pandemic or if organizations have seen the actual benefits of the remote service approach.
Digital Transformation, Analysis, Feature, Home Page, Editor's Pick
January 30, 2023
Is there a growing appetite to deliver higher standards of customer service?
Dan Oldridge, Salesforce reflects on if as a sector field service we need to getting better at knowing our customers – and how we can do so.
Feature, FSM Technology, FSM Technology, Analysis, Home Page, Editor's Pick
January 30, 2023
How critical is it our industry embraces leading edge technology?
Jeremy Squire outlines why it is critical that our industry continues to embrace leading edge technology as we look towards continuing disruption and challenge.
Digital Transformation, Feature, Home Page, Analysis
January 30, 2023
Expert AMA: Poor change management will stifle digital transformation?
HSO’s Kevin Brown Outlines The Importance Of Good Change Management Within Digital Transformation Success. Great Insight From A Genuine Subject Matter Expert.
Feature, FSN Research, Editor's Pick, Home Page, Analysis
January 27, 2023
What technology is empowering servitization?
In this final feature from a recent FSN Research paper, sponsored by HSO, we ask if servitization is dependent on investing in technology.
Digital Transformation, Analysis, Feature, Home Page, Analysis, Home Page, Editor's Pick
January 26, 2023
The data in remote service offers powerful transparency
Izzy Sanchez, Konica Minolta, USA, discusses how the data in remote service offers powerful transparency.
Digital Transformation, Digital Transformation, Analysis, Feature, Home Page, Analysis
January 23, 2023
Data brings transparency which brings alignment across the value chain
Justin Konopaske, Director of Industry Solutions, and Alex Brenner, Managing Director & Partner at Boston Consulting Group, discuss the importance of data and how it can be a fundamental tool in providing the transparency
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Expert AMA: Where your digital transformation starts is key
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Do we need to know our customers better?
Dan Oldridge, Salesforce reflects on if as a sector field service we need to getting better at knowing our customers – and how we can do so.
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IFS performance outpaces competitors with 5th consecutive year of double-digit growth
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January 25, 2023
Pressure to meet SLAs, lack of skilled workers, and the need to reach tech superiority: Field Service companies reveal their biggest challenges and bright spots in IFS State of Service 2023 research
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