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LATEST NEWS

Is hunger to excel a common trait in veterans? April 30, 2026

Seven Deadly Sins of Field Service Management: #7 Not Going There! April 30, 2026

Making Servitization Happen: Building the Value Proposition December 5, 2025

Making Service Visible, Making It Count November 6, 2025

From Data Overload to Actionable Intelligence: Making CRM Work for the Modern Enterprise October 16, 2025

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Field Service Benchmarking driving performance

Feature

Making Servitization Happen: Building the Value Proposition

December 5, 2025

Why the employee experience must be factored into modern FSM thinking

Feature

Making Service Visible, Making It Count

November 6, 2025

The Challenges of Globalization and Centralization

Feature

From Data Overload to Actionable Intelligence: Making CRM Work for the Modern Enterprise

October 16, 2025

Ecosystem to Deliver Services

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Breaking CRM Silos: How Enterprise-Wide Intelligence Drives Growth

October 13, 2025

Plotting a Path from Legacy Systems to 3.0

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AI-Powered CRM: The Journey Customers Actually Want

October 8, 2025

Are we now seeing customer acceptance of remote service?

Feature

Fireside Chat: Doing More With Less – Building Service Excellence In A Remote Reality – Lars Möller, Managing Director, Agricon Equipment

September 11, 2025

Field Service Benchmarking driving performance

Why the employee experience must be factored into modern FSM thinking

The Challenges of Globalization and Centralization

Ecosystem to Deliver Services

Plotting a Path from Legacy Systems to 3.0

Are we now seeing customer acceptance of remote service?

Field Service Benchmarking driving performance

Feature

Making Servitization Happen: Building the Value Proposition

December 5, 2025

How do manufacturers turn customer insight into a value proposition that drives growth and reshapes the business model?That question set...

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Making Service Visible, Making It Count

From Data Overload to Actionable Intelligence: Making CRM Work for the Modern Enterprise

Breaking CRM Silos: How Enterprise-Wide Intelligence Drives Growth

AI-Powered CRM: The Journey Customers Actually Want

FEATURED NEWS

Are we now seeing customer acceptance of remote service?

Feature

Fireside Chat: Doing More With Less – Building Service Excellence In A Remote Reality – Lars Möller, Managing Director, Agricon Equipment

September 11, 2025

Closing the Gap: 3D Printing as a Solution to Parts Scarcity and Downtime

Aftermarket

Closing the Gap: 3D Printing as a Solution to Parts Scarcity and Downtime

September 3, 2025

IFS Cloud May 2023 release to advance business resilience efforts through optimization and connectivity capabilities

Aftermarket

Beyond the Break-Fix: Why Predictive Maintenance Is Redefining the Aftermarket

August 19, 2025

Is hunger to excel a common trait in veterans?

OverIT names Monica Simeone as Chief Philanthropy Officer

https://youtu.be/g-gTAakhIvk Is hunger to excel a common trait in veterans? As we continue to face an aging workforce crisis within...

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Seven Deadly Sins of Field Service Management: #7 Not Going There!

The need to remove business silos to establish effective servitization

https://youtu.be/NS2ilkBeaS4 Seven Deadly Sins of Field Service Management: #7 Not Going There! At the December 2023 Copperrberg Service Academy, Ron...

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Transforming Field Service for Gen Z and Women in the Digital Age

Transforming Field Service for Gen Z and Women in the Digital Age

The field service and manufacturing sectors have long been built on reliability, craftsmanship, and deep technical knowledge. Yet, they now...

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Reports and Papers

White Paper: Modular Construction Meets FSM: A Strategic Blueprint for Enhanced Efficiency and Innovation (2024)

Premium Resources

White Paper: Modular Construction Meets FSM: A Strategic Blueprint for Enhanced Efficiency and Innovation (2024)

September 23, 2024

How the Role of the Service Engineer Can Evolve and Adapt to the Rapid Changes in Service Delivery

Premium Resources

White Paper: From Efficiency to Expansion: The Evolution of E-Commerce in Manufacturing (2024)

Gain Deeper Service Insights With These Three Data Entry Best Practices

Premium Resources

White Paper: The AI Advantage: Transforming Customer Experiences in Field Services (2024)

2023 Benchmarks Presentation & Discussion – First Time Fix Rates

Premium Resources

White Paper: Checkmate: Winning Strategies for the Ultimate Aftermarket Pricing Mix (2024)

White Paper: Selecting a partner to empower your digital transformation

Premium Resources

White Paper: Selecting a partner to empower your digital transformation

Defining what effective use of data means

Premium Resources

White Paper: Embracing The Next Wave: Generative AI in Field Service Management

Field Service Forum Power of 50

Field Service Forum Power of 50

Field Service Forum Power of 50

Service Excellence

The Challenges of Globalization and Centralization

From Data Overload to Actionable Intelligence: Making CRM Work for the Modern Enterprise

October 16, 2025

Service Optimization

Ecosystem to Deliver Services

Breaking CRM Silos: How Enterprise-Wide Intelligence Drives Growth

October 13, 2025

Service Intelligence

Plotting a Path from Legacy Systems to 3.0

AI-Powered CRM: The Journey Customers Actually Want

October 8, 2025

Sustainable Service

Are we now seeing customer acceptance of remote service?

Fireside Chat: Doing More With Less – Building Service Excellence In A Remote Reality – Lars Möller, Managing Director, Agricon Equipment

September 11, 2025

The Pricing Execution Gap Playbook

Editor's Choice

The Future of Field Service Scheduling: Leveraging AI for Optimal Efficiency

How Leading B2B Firms Are Embedding Adaptive Pricing to Win in Volatile Markets

Is Sustainability in Spare Parts Management the Ultimate Imperative?

Green Metrics in the Grey Zone: Rethinking Spare Parts Planning for a Sustainable Future

Can asset data help us become more sustainable?

Sustainability in Spare Parts: Strategy or Strain?

The Servitization Blueprint: From Cost Center to Strategic Revenue Driver

Subscription Models in Manufacturing: Evolving from Product Sales to Outcome Partnerships

Real-Time Margin Management in Manufacturing: Operationalising Profit Protection

Events

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Events

Field Service Forum UK

Parts & After Sales Business Platform

From Machines to Services: Building a Digital Backbone for OEM Service Excellence

Copperberg Select: Pricing as a Value Lever

Copperberg Select: Achieving Field Service Excellence

Copperberg Select: Building Service Supply Chain Resilience

Manufacturing Pricing Excellence

Field Service Forum

Copperberg Select: AI-Powered Service & Business Value

Copperberg Select: Optimized Uptime through Asset & Equipment Performance

Meetups

The Pricing Execution Gap Playbook

April 28, 2026

White Paper: The Aftermarket Squeeze

April 9, 2026

Parts and After Sales Business Platform Power of 50 Highlights

March 19, 2026

Field Service Forum UK Power of 50 Highlights

March 10, 2026

Copperberg UK Power of 50

January 26, 2026

Latest Posts

OverIT names Monica Simeone as Chief Philanthropy Officer

Is hunger to excel a common trait in veterans?

The need to remove business silos to establish effective servitization

Seven Deadly Sins of Field Service Management: #7 Not Going There!

Field Service Benchmarking driving performance

Making Servitization Happen: Building the Value Proposition

December 5, 2025

Why the employee experience must be factored into modern FSM thinking

Making Service Visible, Making It Count

November 6, 2025

Editor'sChoice

Master Your Field Service Coordination with Powerful Collaborative Tools

From Outputs to Outcomes: Rethinking Field Service Contracts

The pandemic accelerated our adoption of remote-first service, but was not the primary driver

Aftermarket Services: From Firefighting to Futureproofing

Leveraging Modern Knowledge Management Tools within a Next-Gen FSM System

Strategic Pricing for Sustainability: Your Next Competitive Advantage

Is Your Data Smart Enough to Power the AI You Are Using in Field Service?

Is Your Data Smart Enough to Power the AI You Are Using in Field Service?

The importance of establishing a use case for asset data

Predictive Analytics in Aftermarket Services: Stop Chasing Demand – Start Shaping It

More News

OverIT names Monica Simeone as Chief Philanthropy Officer

Uncategorized

Is hunger to excel a common trait in veterans?

https://youtu.be/g-gTAakhIvk Is hunger to excel a common trait in veterans? As we continue to face an aging workforce crisis within...

Read more

The need to remove business silos to establish effective servitization

Seven Deadly Sins of Field Service Management: #7 Not Going There!

Field Service Benchmarking driving performance

Making Servitization Happen: Building the Value Proposition

December 5, 2025

Why the employee experience must be factored into modern FSM thinking

Making Service Visible, Making It Count

November 6, 2025

The Challenges of Globalization and Centralization

From Data Overload to Actionable Intelligence: Making CRM Work for the Modern Enterprise

October 16, 2025

Breaking CRM Silos: How Enterprise-Wide Intelligence Drives Growth

October 13, 2025

AI-Powered CRM: The Journey Customers Actually Want

October 8, 2025

Fireside Chat: Doing More With Less – Building Service Excellence In A Remote Reality – Lars Möller, Managing Director, Agricon Equipment

September 11, 2025

Closing the Gap: 3D Printing as a Solution to Parts Scarcity and Downtime

September 3, 2025

Beyond the Break-Fix: Why Predictive Maintenance Is Redefining the Aftermarket

August 19, 2025

Field Service Video

Currently Playing

Where is the Return on Investment when it comes to remote service strategies?

Where is the Return on Investment when it comes to remote service strategies?

Digital Transformation

Who is driving the move towards servitization within most organisations?

The technology stack underpinning Konica Minolta’s remote service strategy

Digital Transformation

The Role of Co-Creation in Servitization Strategies

Do remote service strategies need to be different depending on the industry vertical they are being deployed into?

Digital Transformation

Field Service Delivery Requires Care Concept

Do we need to do more to attract veterans into field service?

Communication Fundamentals

Seven Deadly Sins of Field Service Management: #6 Understanding Good Communication

Webinar: Why B2B Buyers Stop Clicking and Start Calling

Webinar: Why B2B Buyers Stop Clicking and Start Calling

Webinar: Why B2B Buyers Stop Clicking and Start Calling

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