Feature, FSN Research, Analysis, Home Page, Analysis

Servitization in a post pandemic world

In the first feature from a recent FSN Research paper, published in partnership with HSO, we look at the role of servitization in the post-pandemic world.

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Feature, Home Page, Analysis, Service Operations, Service Operations, Editor's Pick

Can we train remote technicians if they have never worked within a field role?

Martin McLean reflects on whether it is possible to train remote technicians to solve customer issues as effectively as those who have a previous background working in field service.

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Feature, FSM Technology, Analysis, Home Page, Analysis

What do the technical specs in rugged devices actually mean

Ben Baum, Durabook, discusses the meanings of some of the often confusing technical specifications of rugged devices.

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Digital Transformation, Analysis, Feature, Home Page, Analysis

Service Intelligence is the Future of Field Service

Service Intelligence is the future of field service and it’s the best way organizations can make laser-focused business decisions.

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Feature, Home Page, Trending, Service Operations, Service Operations, Analysis

5 Ways Tech Can Improve Your Organization’s Efficiency in a Recession

Aquant shares 5 ways tech can improve their organization’s efficiency during a recession. Download the e-book, available at Field Service News

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Feature, FSM Technology, Analysis, Home Page, Trending

The Importance of Empowering Field Service Technicians With Always Ready Tools

Ben Baum, Durabook explains why field service companies need to make sure that the devices provided to their technicians are fit-for-purpose and allow them to work to their fullest potential.

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BT pushes ahead with new sustainable digital solutions through its Green Tech Innovation Platform

BT enters phase two of its Green Tech Innovation Platform programme to uncover new tech that could...

Siemens welcomes OverIT to its grid software ecosystem of partners

Siemens Smart Infrastructure has partnered with OverIT, the global leader in field service...

IFS helps deliver at the Moment of Service this Christmas

IFS reveals the biggest brand win in history, as they are announced as the official Field Service...

FLS – Fast Lean Smart UK welcomes German Ambassador

FAST LEAN SMART UK welcomed The German Ambassador, Miguel Berger for a visit to its Northern Office...

Customer service executives prioritize processes, data and breaking down silos

OTRS Group survey finds connecting with customers on the channels they prefer poses biggest...

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