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LATEST NEWS

Beyond the Buy Button: Rethinking Digital Commerce for Complex Industrial Sales May 7, 2026

Turning Installed Base Complexity into Revenue: How an AI Service Configurator Rewires Aftermarket Sales May 6, 2026

Building a Spare Parts Business Around Customer Risk, Not Internal Convenience May 5, 2026

Service Continuity in a Crisis: Strategies for Field Teams in Disruptive Events May 4, 2026

From Experiment to Engine: How a Circular Electronics Retailer Turns AI into Measurable Growth May 1, 2026

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eCommerce

Beyond the Buy Button: Rethinking Digital Commerce for Complex Industrial Sales

May 7, 2026

Feature

Turning Installed Base Complexity into Revenue: How an AI Service Configurator Rewires Aftermarket Sales

May 6, 2026

Feature

Building a Spare Parts Business Around Customer Risk, Not Internal Convenience

May 5, 2026

Service Continuity in a Crisis: Strategies for Field Teams in Disruptive Events

Feature

Service Continuity in a Crisis: Strategies for Field Teams in Disruptive Events

May 4, 2026

eCommerce

From Experiment to Engine: How a Circular Electronics Retailer Turns AI into Measurable Growth

May 1, 2026

eCommerce

The Connected Manufacturer: How Digital Leaders Are Redefining Experience, Operating Models, and AI in an Uncertain Market

April 30, 2026

Service Continuity in a Crisis: Strategies for Field Teams in Disruptive Events

eCommerce

Beyond the Buy Button: Rethinking Digital Commerce for Complex Industrial Sales

Our products are too complex for e-commerce—is an all-too-common refrain that comes up whenever digital sales are discussed in industrial...

Read more

Turning Installed Base Complexity into Revenue: How an AI Service Configurator Rewires Aftermarket Sales

Building a Spare Parts Business Around Customer Risk, Not Internal Convenience

Service Continuity in a Crisis: Strategies for Field Teams in Disruptive Events

From Experiment to Engine: How a Circular Electronics Retailer Turns AI into Measurable Growth

FEATURED NEWS

eCommerce

The Connected Manufacturer: How Digital Leaders Are Redefining Experience, Operating Models, and AI in an Uncertain Market

Feature

Rethinking Spare Parts: From Cost Centre to Strategic Engine of Resilience and Growth

eCommerce

Omnichannel Strategies in B2B Manufacturing: Bridging Digital and Physical Sales

Scenario Planning for Long-Term Pricing Stability

For industrial manufacturers and aftermarket leaders, pricing has moved from an annual exercise to a continuous strategic discipline.

Read more

Turning Net Terms Into A Growth Engine: Why B2B Checkout Is Still Your Biggest Blind Spot

Digital transformation agendas tend to converge around seamless e-commerce, customer-centric UX, advanced pricing, and omnichannel engagement. Yet one critical element...

Read more

Smart Contracts for Service Automation and Trust

As manufacturers accelerate servitization and outcome-based business models, the weakest link in many aftermarket relationships is no longer the technology...

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Reports and Papers

White Paper: Modular Construction Meets FSM: A Strategic Blueprint for Enhanced Efficiency and Innovation (2024)

Premium Resources

White Paper: Modular Construction Meets FSM: A Strategic Blueprint for Enhanced Efficiency and Innovation (2024)

September 23, 2024

How the Role of the Service Engineer Can Evolve and Adapt to the Rapid Changes in Service Delivery

Premium Resources

White Paper: From Efficiency to Expansion: The Evolution of E-Commerce in Manufacturing (2024)

Gain Deeper Service Insights With These Three Data Entry Best Practices

Premium Resources

White Paper: The AI Advantage: Transforming Customer Experiences in Field Services (2024)

2023 Benchmarks Presentation & Discussion – First Time Fix Rates

Premium Resources

White Paper: Checkmate: Winning Strategies for the Ultimate Aftermarket Pricing Mix (2024)

White Paper: Selecting a partner to empower your digital transformation

Premium Resources

White Paper: Selecting a partner to empower your digital transformation

Defining what effective use of data means

Premium Resources

White Paper: Embracing The Next Wave: Generative AI in Field Service Management

Field Service Forum Power of 50

Field Service Forum Power of 50

Field Service Forum Power of 50

Service Excellence

From Data Overload to Actionable Intelligence: Making CRM Work for the Modern Enterprise

From Data Overload to Actionable Intelligence: Making CRM Work for the Modern Enterprise

October 16, 2025

Service Optimization

Breaking CRM Silos: How Enterprise-Wide Intelligence Drives Growth

Breaking CRM Silos: How Enterprise-Wide Intelligence Drives Growth

October 13, 2025

Service Intelligence

AI-Powered CRM: The Journey Customers Actually Want

AI-Powered CRM: The Journey Customers Actually Want

October 8, 2025

Sustainable Service

Fireside Chat: Doing More With Less – Building Service Excellence In A Remote Reality – Lars Möller, Managing Director, Agricon Equipment

Fireside Chat: Doing More With Less – Building Service Excellence In A Remote Reality – Lars Möller, Managing Director, Agricon Equipment

September 11, 2025

The Pricing Execution Gap Playbook

Editor's Choice

Transforming Spare Parts from Afterthought to Strategic Engine

Following the Money: How a Global Industrial Player Turned Digital Ambition into Commercial Reality

Service Design in Action: From Theory to Field Execution

Post-Purchase Intelligence: Using Parts Data to Drive Design and Service Strategy

Hyperpersonalization in B2B eCommerce

Hyperpersonalization in B2B eCommerce

Events

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Events

Field Service Forum UK

Parts & After Sales Business Platform

From Machines to Services: Building a Digital Backbone for OEM Service Excellence

Copperberg Select: Pricing as a Value Lever

Copperberg Select: Achieving Field Service Excellence

Copperberg Select: Building Service Supply Chain Resilience

Manufacturing Pricing Excellence

Field Service Forum

Copperberg Select: AI-Powered Service & Business Value

Copperberg Select: Optimized Uptime through Asset & Equipment Performance

Meetups

Manufacturing Pricing Excellence

Manufacturing Pricing Excellence

27 May 2026

Field Service Forum

Field Service Forum

28 May 2026

Aftermarket Business Platform

Aftermarket Business Platform

15 October 2026

Sustainability in Service Summit

Sustainability in Service Summit

3 December 2026

Spare Parts Business Platform

Spare Parts Business Platform

10 February 2027

Latest Posts

Beyond the Buy Button: Rethinking Digital Commerce for Complex Industrial Sales

Turning Installed Base Complexity into Revenue: How an AI Service Configurator Rewires Aftermarket Sales

Building a Spare Parts Business Around Customer Risk, Not Internal Convenience

Service Continuity in a Crisis: Strategies for Field Teams in Disruptive Events

Service Continuity in a Crisis: Strategies for Field Teams in Disruptive Events

Editor'sChoice

Managing Hybrid Product-Service Contracts

Managing Hybrid Product-Service Contracts

Smart Parts Pricing: Dynamic Markup Based on Condition and Reuse Value

Smart Parts Pricing: Dynamic Markup Based on Condition and Reuse Value

February 27, 2026

Hybrid Workforce Models: Blending AI and Human Field Teams

Hybrid Workforce Models: Blending AI and Human Field Teams

February 18, 2026

Servitization in Manufacturing: Creating Customer Value Beyond the Product

Servitization in Manufacturing: Creating Customer Value Beyond the Product

February 2, 2026

AI-Enhanced Warranty Management: Predicting Risk And Automating Claims

AI-Enhanced Warranty Management: Predicting Risk And Automating Claims

January 30, 2026

More News

eCommerce

Beyond the Buy Button: Rethinking Digital Commerce for Complex Industrial Sales

Our products are too complex for e-commerce—is an all-too-common refrain that comes up whenever digital sales are discussed in industrial...

Read more

Turning Installed Base Complexity into Revenue: How an AI Service Configurator Rewires Aftermarket Sales

Building a Spare Parts Business Around Customer Risk, Not Internal Convenience

Service Continuity in a Crisis: Strategies for Field Teams in Disruptive Events

Service Continuity in a Crisis: Strategies for Field Teams in Disruptive Events

From Experiment to Engine: How a Circular Electronics Retailer Turns AI into Measurable Growth

The Connected Manufacturer: How Digital Leaders Are Redefining Experience, Operating Models, and AI in an Uncertain Market

Rethinking Spare Parts: From Cost Centre to Strategic Engine of Resilience and Growth

Omnichannel Strategies in B2B Manufacturing: Bridging Digital and Physical Sales

Scenario Planning for Long-Term Pricing Stability

Turning Net Terms Into A Growth Engine: Why B2B Checkout Is Still Your Biggest Blind Spot

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Webinar: Why B2B Buyers Stop Clicking and Start Calling

Webinar: Why B2B Buyers Stop Clicking and Start Calling

Webinar: Why B2B Buyers Stop Clicking and Start Calling

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