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White Paper: The impact of telecommunication industry trends on CX and service management

White Paper: The impact of telecommunication industry trends on CX and service management The telecommunications industry is at the forefront of several technology trends that create improved ways for consumers and businesses to interact and new business models focused on outcomes.   Telco firms around the globe are racing to meet an...

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Interview: Why we must look to rugged devices to empower our engineers… (2022)

Interview: Why we must look to rugged devices to empower our engineers. Ft. Ben Baum, Durabook Interview: Why we must look to rugged devices to empower our engineers. Ft. Ben Baum, Durabook Increasingly our field service technicians and engineers are by far and away our most valuable assets… In a world of digitalisation they...

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Digital Transformation, Premium Resources

e-Book: Transforming Customer and Employee Experience with Connected Field Service

e-Book: Transforming Customer and Employee Experience with Connected Field Service Field service teams are facing whole new challenges to meet the needs and expectations of today’s connected customers. Many organizations have traditionally classified field service as a cost center focused narrowly on the installation and maintenance of...

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Remote service is now firmly established as part of our industry

While the tools for remote service were being leveraged by some forward-looking organisations and championed by many analysts in the industry as a game change long before 2020, the pandemic brought the whole field service sector onto the same page

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Think Tank Sessions: How will regulations drive digital transformation requirements for field service companies?

In this Think Tank we take a deeper dive into regulations and how will they drive digital transformation requirements for field service companies.

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White Paper: CTRL-ALT-DELETE – time to reboot field service? (2022)

White Paper: CTRL ALT DELETE – Time to reboot field service? As field service arrives in a new era the move away from legacy systems is becoming essential… In many ways, much of what is shaping field service today has been evolving for over a decade. The importance of technologies such as Augmented Reality, The …...

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Interview: Understanding the transition to remote service delivery from the technician’s perspective

We take a pragmatic look at the day to day use of remote service tools as we speak to Martin McClean, Remote Service Specialist, with Konica Minolta.

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Digital Transformation, Premium Resources

White Paper: Reflect. Rethink. Revise (2022)

New Paradigm of Service Delivery
in partnership with: FIELDSERVICENEWS
An exclusive collection of essays authored by Kris Oldland, designed to help service leaders understand the challenges our industry faces in a post-pandemic world…

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Digital Symposium, Premium Resources, Servitization and Advanced Service Design

Interview: From Product to Service – ft. Prof Dr Shaun West

Prof Dr Shaun West joins Kris Oldland to discuss a wide range of topics related to servitization and advanced services.

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Digital Symposium, Premium Resources, Servitization and Advanced Service Design

Interview: Customer Success Through Vertically Differentiated Product Leadership, ft. Jim Darragh, Totalmobile

Jim Darragh, CEO, TotalMobile, joins Kris Oldland to discuss the parallels between customer success within the software sector and servitization in field service

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