Editor’s picks on:

Digital Transformation

Digital Transformation, Feature, Service Strategy

The technology stack underpinning Konica Minolta’s remote service strategy

The technology stack underpinning Konica Minolta’s remote service strategy At the December 2023 Copperrberg Service Academy, Izzy...

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Digital Transformation, Feature, Service Strategy

Do remote service strategies need to be different depending on the industry vertical they are being deployed into?

Do remote service strategies need to be different depending on the industry vertical they are being deployed into? At the December 2023...

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Digital Transformation, Feature, Service Strategy

The common threads that have been successful in remote service have followed

The common threads that have been successful in remote service have followed At the December 2023 Copperrberg Service Academy, Izzy Sanchez...

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Digital Transformation, Feature, Service Strategy

What were the drivers for adopting a remote first strategy for Konica Minolta?

Do we need different strategies for remote service when working with third-party field workforces? At the December 2023 Copperrberg Service...

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Latest news and articles on:

Digital Transformation

Digital Transformation, Feature, Service Strategy

Do we need different strategies for remote service when working with third-party field workforces?

Do we need different strategies for remote service when working with third-party field workforces? At the December 2023 Copperrberg Service...

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Digital Transformation, Feature, Service Strategy

The organizational structure Konica Minolta adopted when rolling out remote service

The organizational structure Konica Minolta adopted when rolling out remote service At the December 2023 Copperrberg Service Academy, Izzy...

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Digital Transformation, Feature

Conclusion: Centralising Decentralisation for Next-Gen FSM Systems

Conclusion: Centralising Decentralisation for Next-Gen FSM Systems In this concluding feature in this series of article from a paper...

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Digital Transformation, Feature

Envisioning Next-Gen Platform Capabilities for Centralizing Decentralization

Capabilities for Centralizing Decentralization Envisioning Next-Gen Platform Capabilities for Centralizing Decentralization In this article...

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Digital Transformation, Feature

Leveraging Modern Knowledge Management Tools within a Next-Gen FSM System

Leveraging Modern Knowledge Management Tools within a Next-Gen FSM System In this article from a series of features taken from a paper...

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Digital Transformation, Feature

What have the Jetsons, Gartner and an ‘AI Wingman’ all got in common?

Dave Hart, Managing Partner at Field Service Associates blends the world of 50’s Cartoons, Advanced Service Strategies and AI and makes an awful lot of sense as he does so…

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Popular news and features on:

Digital Transformation

Digital Transformation, Feature

The Path Forward: Harmonizing Global Teams

The Path Forward: Harmonizing Global Teams The Path Forward: Harmonizing Global Teams The Path Forward: Harmonizing Global Teams In the...

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Digital Transformation, Feature, FSM Technology, Service Strategy

Servitization Series: Conclusion and Reflective Points

Servitization Series: Conclusion and Reflective Points In this series of articles that are serialised from an exclusive new Field Service...

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Digital Transformation, News

Coresystems Launches InsightLoop to Revolutionize Field Service Management with AI

With AI becoming an increasingly important factor in field service operations what impact could Coresystems new solution have on our industry?

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Digital Transformation, Feature

The Challenges of Globalization and Centralization

The Challenges of Globalization and Centralization The Challenges of Globalization and Centralization In the relentless pursuit of...

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Digital Transformation, Feature, FSM Technology, Service Strategy

Technology Requirements for Successful Servitization

Technology Requirements for Successful Servitization In this series of articles that are serialised from an exclusive new Field Service...

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Digital Transformation, Feature

Centralization vs. Decentralization in Field Service: Navigating a New Era

Decentralization in Field Service: Navigating a New Era Decentralization in Field Service: Navigating a New Era Centralization vs....

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Digital Transformation, Feature, Service Strategy

Digital transformation: The technology underpinning servitization

Digital transformation: The technology underpinning servitization In this series of articles that are serialised from an exclusive new...

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Digital Transformation, Feature

Optimizing Field Service: The Centralization-Decentralization Equation

Optimizing Field Service: The Centralization-Decentralization Equation In an era where the field service landscape demands strategic...

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