Editor’s picks on:

Digital Transformation

Digital Transformation, Feature

Does data flow between field service and fleet?

In the third feature from a recent FSN Research paper, published in partnership with GPS Insight, we look at data flow between fleet and field

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Digital Transformation, News

Flagship Group Selects Totalmobile to Streamline its Housing Repairs Service

Totalmobile will be deployed across the non-profit housing group, reducing repair times and overhead costs, while providing oversight of all operations

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Digital Transformation, Feature, Home

Does the field service sector need to do more for sustainability?

Justin Konopaske, Director of Industry Solutions, and Alex Brenner, Managing Director & Partner at Boston Consulting Group, discuss if the field service sector at large needs to do more to help drive sustainability initiatives.

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Digital Transformation, News

The right packaging is a key factor in the green transition

Christoph Michalski, President and CEO of Billerud, spoke about the role of fibre-based packaging in the needed green transition during the Living in the Bioeconomy conference in Sweden.

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Latest news and articles on:

Digital Transformation

Digital Transformation, News

New Data from ServiceMax Reveals the Impact of Digital Transformation on Service Organisations

Schneider Electric achieves €65 million in additional cross sell/upsell revenue, while Pitney Bowes saves $4.7 million through inventory reduction

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Digital Transformation, Feature, Home

Why Your Customers May Need Unique Field Service Delivery Models

Rob Ballantyne, Salesforce outlines how field service organisations must understand that different customers have different requirements for service delivery

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Digital Transformation, Feature, Home

Expert AMA: Do Not Overlook Your Customers During Digital Transformation

HSO’s Kevin Brown Urges Us Not To Lose Sight Of Customer Needs When We Move Towards Our Own Vision Of Digital Transformation.

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Digital Transformation, Feature, Home

Can great customer experience be delivered by remote service?

Dan Oldridge, Salesforce offers his thoughts on whether exceptional service can be delivered by remote-service tools

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Digital Transformation, Feature

Sustainability becoming requisite in field service RFPs

Brenner, Alex Brenner of Boston Consulting Group explains that the need to show sustainability credentials will increasingly become a requisite in all new requests for proposals in field service operations.

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Digital Transformation, Feature, Home

Expert AMA: The Field of Dream Failure in Digital Transformation

HSO’s Kevin Brown Explains The “Field of Dreams Failure’ In Digital Transformation which highlights why so Many Digital Transformation Projects Fail

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Premium Content: Digital Transformation

FSN PRO members can access our full premium content library including a huge range of white papers, research reports and in-depth interviews on the topic of digital transformation in field service. 

 

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Popular news and features on:

Digital Transformation

Digital Transformation, Feature, Home

Why servitization naturally creates sustainable field service

We hear from Brenner, Alex Brenner of Boston Consulting Group as to why the servitization is a very natural driver for the outcomes we would desire to see in a more sustainable approach to field service.

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Digital Transformation, Feature, Home

The technology required for ecosystem thinking

Rob Ballantyne, Salesforce reflects on the importance of ecosystem thinking in field service operations and explores the technology required to make this work

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Digital Transformation, Feature, Home

Expert AMA: Internal and external digital transformation are different

HSO’s Kevin Brown Outlines Why It Is Key To Understand That While There Is Overlap, The Objectives Of Internal And External Digital Transformation Are Different

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Digital Transformation, News

Connected EVs save fleet businesses an average of 15 tonnes of CO2 per vehicle, per year Webfleet research finds

Data from Webfleet, Bridgestone’s globally trusted fleet management solution, reveals that European fleets using EVs have cut their carbon emissions by more than 15 tonnes of CO2 per vehicle, per year.

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Digital Transformation, Feature, Home

Connected field service across the blended workforce

Dan Oldridge, Salesforce reflects on if as a sector field service we need to getting better at knowing our customers – and how we can do so.

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Digital Transformation, Feature

Is sustainability a challenge field service companies can share with solution partners?

We hear from Justin Konopaske, Director of Industry Solutions, about how field service companies can turn to their solution providers, including Syncron, to accelerate their sustainability initiatives while driving field service excellence.

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Digital Transformation, Feature, Home

Expert AMA: Digital Transformation Should Be About Innovation Not Replication

HSO’s Kevin Brown Explains Why Digital Transformation Should Be Focused On Innovation Rather Than Merely Replicating Old Processes That May No Longer Be Needed

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Digital Transformation, Feature

The tools required for sustainability already exist in field service

Justin Konopaske, Director of Industry Solutions, and Alex Brenner, Managing Director & Partner at Boston Consulting Group, discusses how the tools that we need to leverage if we are to drive sustainability initiatives already exist in the field service sector and can be easily adapted to highlighting sustainability improvements within our sector.

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