Editor’s picks on:
Digital Transformation
Does data flow between field service and fleet?
In the third feature from a recent FSN Research paper, published in partnership with GPS Insight, we look at data flow between fleet and field
Flagship Group Selects Totalmobile to Streamline its Housing Repairs Service
Totalmobile will be deployed across the non-profit housing group, reducing repair times and overhead costs, while providing oversight of all operations
Does the field service sector need to do more for sustainability?
Justin Konopaske, Director of Industry Solutions, and Alex Brenner, Managing Director & Partner at Boston Consulting Group, discuss if the field service sector at large needs to do more to help drive sustainability initiatives.
The right packaging is a key factor in the green transition
Christoph Michalski, President and CEO of Billerud, spoke about the role of fibre-based packaging in the needed green transition during the Living in the Bioeconomy conference in Sweden.
Latest news and articles on:
Digital Transformation
New Data from ServiceMax Reveals the Impact of Digital Transformation on Service Organisations
Schneider Electric achieves €65 million in additional cross sell/upsell revenue, while Pitney Bowes saves $4.7 million through inventory reduction
Why Your Customers May Need Unique Field Service Delivery Models
Rob Ballantyne, Salesforce outlines how field service organisations must understand that different customers have different requirements for service delivery
Expert AMA: Do Not Overlook Your Customers During Digital Transformation
HSO’s Kevin Brown Urges Us Not To Lose Sight Of Customer Needs When We Move Towards Our Own Vision Of Digital Transformation.
Can great customer experience be delivered by remote service?
Dan Oldridge, Salesforce offers his thoughts on whether exceptional service can be delivered by remote-service tools
Sustainability becoming requisite in field service RFPs
Brenner, Alex Brenner of Boston Consulting Group explains that the need to show sustainability credentials will increasingly become a requisite in all new requests for proposals in field service operations.
Expert AMA: The Field of Dream Failure in Digital Transformation
HSO’s Kevin Brown Explains The “Field of Dreams Failure’ In Digital Transformation which highlights why so Many Digital Transformation Projects Fail
Premium Content: Digital Transformation
FSN PRO members can access our full premium content library including a huge range of white papers, research reports and in-depth interviews on the topic of digital transformation in field service.
Access all this and over a hundred and forty other resources in the FSN Premium library for £45 a month.
Popular news and features on:
Digital Transformation
Why servitization naturally creates sustainable field service
We hear from Brenner, Alex Brenner of Boston Consulting Group as to why the servitization is a very natural driver for the outcomes we would desire to see in a more sustainable approach to field service.
The technology required for ecosystem thinking
Rob Ballantyne, Salesforce reflects on the importance of ecosystem thinking in field service operations and explores the technology required to make this work
Expert AMA: Internal and external digital transformation are different
HSO’s Kevin Brown Outlines Why It Is Key To Understand That While There Is Overlap, The Objectives Of Internal And External Digital Transformation Are Different
Connected EVs save fleet businesses an average of 15 tonnes of CO2 per vehicle, per year Webfleet research finds
Data from Webfleet, Bridgestone’s globally trusted fleet management solution, reveals that European fleets using EVs have cut their carbon emissions by more than 15 tonnes of CO2 per vehicle, per year.
Connected field service across the blended workforce
Dan Oldridge, Salesforce reflects on if as a sector field service we need to getting better at knowing our customers – and how we can do so.
Is sustainability a challenge field service companies can share with solution partners?
We hear from Justin Konopaske, Director of Industry Solutions, about how field service companies can turn to their solution providers, including Syncron, to accelerate their sustainability initiatives while driving field service excellence.
Expert AMA: Digital Transformation Should Be About Innovation Not Replication
HSO’s Kevin Brown Explains Why Digital Transformation Should Be Focused On Innovation Rather Than Merely Replicating Old Processes That May No Longer Be Needed
The tools required for sustainability already exist in field service
Justin Konopaske, Director of Industry Solutions, and Alex Brenner, Managing Director & Partner at Boston Consulting Group, discusses how the tools that we need to leverage if we are to drive sustainability initiatives already exist in the field service sector and can be easily adapted to highlighting sustainability improvements within our sector.
Want more? Check out the archive for:
Digital Transformation
