FSN Research, Analysis

Feature, FSN Research, Analysis

Does the flow of asset data and cross-department collaboration plot the path towards servitization?

Does the flow of asset data and cross department collaboration plot the path towards servitization? In this final article in our series based on the latest Field Service News Research study hosted in partnership with ServiceMax, where we are exploring the correlations between asset data flow, servitization and cross-department...

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Feature, FSN Research, Analysis

The Perception of Field Service from Other Business Units

The Perception of Field Service from Other Business Units In this latest article in our series based on the latest Field Service News Research study hosted in partnership with ServiceMax, where we are exploring the correlations between asset data flow, servitization and cross-department collaboration, we explore how field service leaders...

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Feature, FSN Research, Analysis, Service Strategy, Analysis

Why field service companies are increasingly turning to servitization

Discovering servitization in the new normal FSN Research recently undertook a detailed study in partnership with HSO to understand precisely what CSAT metrics are being tracked by field service organizations.   At the same time, the study also explored the digital transformation journey our sector has been on for several years and how...

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Feature, FSN Research, Analysis, Home Page

In an age of information, does critical data remain locked away in business silos?

To be used effectively data must break free of silos. In a new series of features from the latest Field Service News Research study hosted in partnership with ServiceMax, we explore the correlations between asset data flow, servitization and cross-department collaboration. Here in the opening article of the series, we outline the aim of...

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Feature, FSN Research, Analysis, Service Strategy, Analysis

Why co-creation is increasingly becoming the secret to successful service delivery design

Innovation through co-creation FSN Research recently undertook a detailed study in partnership with HSO to understand precisely what CSAT metrics are being tracked by field service organizations.   At the same time, the study also explored the digital transformation journey our sector has been on for several years and how this was...

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Feature, FSN Research, Analysis

Reactive, Proactive, Advanced and the Future of the Field Workforce

How different is the future? Within this series of features, we have already seen several key trends emerge from the data revealed from the field service companies within our response group…   The data has shown how we have reached a point where much of the industry has a reasonable maturity in terms of technology adoption...

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