The technology required for ecosystem thinking

The technology required for ecosystem thinking

Kris Oldland, Editor-in-Chief, Field Service News is joined by Rob Ballanytne and Dan Oldridge of Salesforce for a forty-five minute discussion on connected field service.


During the discussion the three reflect on a recent paper published by Harvard Business Review that was based around an FSN Research study that explored the themes and trends around connected field service and how it is impacting customer and employee experience.


In this brief excerpt from that full interview we hear from Ballantyne as he reflects on the importance of ecosystem thinking in field service operations and explores the technology required to make this work.

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