Why Your Customers May Need Unique Field Service Delivery Models

Why Your Customers May Need Unique Field Service Delivery Models

Kris Oldland, Editor-in-Chief, Field Service News is joined by Rob Ballanytne and Dan Oldridge of Salesforce for a forty-five minute discussion on connected field service delivery. 


During the discussion which focused on field service delivery, customer value and technology, the three reflect on a recent paper published by Harvard Business Review which was based around an FSN Research study that explored the themes and trends around connected field service and how it is impacting customer and employee experience.


In this brief excerpt from that full interview we hear from Ballantyne outlines how as we move into the future increasingly field service organisations will have to understand that different customers will have different requirements for how we deliver service to them.

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