Fostering Fearless and Resilient Teams - Featuring Bestselling Author Mollie West Duffy

As a field service leader you know your teams are going to face challenging periods. Yet our industry is one that keeps the world turning no matter what we face. Therefore it is essential to build resilience into the DNA of our teams. In this course, featuring expert insight from Wall Street Journal best-selling author Mollie West Duffy we outline how you can build teams ready for any challenge. 

Course Description:


Every business encounters change and adversity. New, disruptive technologies emerge, markets evolve, and consumer attitudes shift. The social, political, and economic climates that companies operate within also change. Is your team prepared? Can they roll with the punches, adapt, and thrive in the face of setbacks and uncertainty? Or, will the stress break them? 


Now, more than ever, successful teams demonstrate courage and resilience. They voice ideas, take creative risks, embrace challenges, learn from failure, practice self-care, and bounce back from setbacks or mistakes. 


In this course, you’ll learn strategies for developing these traits and habits in your team—including the expert advice of bestselling author Mollie West Duffy. First, you’ll explore what resilience is and why it gives teams a competitive advantage. Second, you’ll discover how building psychological safety and creating a culture of continuous improvement encourages innovation and responsible risk-taking. Finally, you’ll see the role work relationships and self-care play in fostering resilience.


In this course we cover: 


  • What Is Workplace Resilience?
  • Developing a Culture of Team Resilience
  • Build Psychological Safety
  • Create a Culture of Continuous Learning
  • Foster Positive Relationships
  • Promote Stress Management and Self-Care

As an FSN Service Leadership course you can expect...

Picture of Your Course Leader: Kris Oldland

Your Course Leader: Kris Oldland

In his role as Editor-in-Chief, Kris speaks to senior service leaders, leading industry focused academics and key solution providers every day and distills the insights he gleans from these discussions into the industry-leading content available on Field Service News.


Prior to his career in publishing Kris was a Quality Service Manager for one of the world’s most iconic hospitality brands and has also developed extensive knowledge in sales, marketing and management across an impressive and varied career working across multiple sectors alongside some of the world’s leading organisations.


This course includes:

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