Master the Art of Verbal Communication

As a field service leader you need to be an effective communicator and verbal communication is the skill we use the most. In this course we will guide you on how be optimise your verbal communication.

Course Description:


Whether talking, listening, or presenting—most of us are constantly communicating verbally at work. A vital skill, it’s also one we can continually improve.


In this course, you’ll learn how to make a great first impression and have an amazing conversation. Plus, you’ll get strategies to escape from the tight spots that sometimes constrain us when we communicate with others. 


In this course we cover: 


  • Introduction To Verbal Communication
  • Making A Great First Impression
  • Go-To Conversation Starters
  • Asking Closed Versus Open Questions
  • Strategies for Effective Listening
  • Repairing Communication Mistakes
  • Ending a Conversation Positively
  • Becoming an Expert Verbal Communicator


As an FSN Service Leadership course you can expect...

Picture of Your Course Leader: Kris Oldland

Your Course Leader: Kris Oldland

In his role as Editor-in-Chief, Kris speaks to senior service leaders, leading industry focused academics and key solution providers every day and distills the insights he gleans from these discussions into the industry-leading content available on Field Service News.



Prior to his career in publishing Kris was a Quality Service Manager for one of the world’s most iconic hospitality brands and has also developed extensive knowledge in sales, marketing and management across an impressive and varied career working across multiple sectors alongside some of the world’s leading organisations.


This course includes:

This course is exclusively available for FSN PRO subscribers. Sign up now and access this and all other FSN Education courses plus access to over 140 premium resources.