When we consider that, as an industry, we are facing a global workforce shortage, tackling the gender disparity among field service workforces should really be at the top of the agenda…

Yet, despite there being at least some traction in a willingness to discuss this topic, there remains little actual impact. Ultimately, field service remains an incredibly male-dominated environment.

One woman who has not only stood as a shining beacon of how women can be truly successful within engineering careers but is also now actively working with companies to help overcome this issue and bring greater gender parity into the field service sector is Lauren Neil, author, ‘Valued at Work’.

To find out more about how we as an industry can improve, Kris Oldland, Editor-in-Chief of Field Service News, invited her to a conversation in our Digital Symposium – for what was an enlightening and engaging discussion that every field service leader should hear.

In this excerpt from that great hour-long conversation, the two discuss the role of mentorship and whether it is the responsibility of the company to instill or service leaders themselves. The two also discuss the positive benefits of mentorship not just for the mentee but also for the mentor as well.