Develop a Thriving Team

As a field service manager are you confident in your ability to empower your team to thrive? This course is designed to help you become a true leader and a facilitator of excellence across your team

Course Description:


Your team is your greatest asset, and as a manager, you’re responsible for their success—yet the roadmap to achievement is often murky. 


In this course, you’ll learn how to talk to employees about their values and goals, identify gaps in your team’s skills, and training techniques for different types of employees. You’ll also review meeting and coaching methods to develop your employees. 


These lessons will help you become a partner and successful facilitator in your team’s career development—and help you thrive—together. 


In this course we will cover:


  • A Manager’s Role In Career Development
  • Getting to Know Employees’ Strength, Interests, and Values
  • How to Conduct a Gap Analysis
  • Choosing the Right Training Methods
  • How to Conduct Effective One-On-Ones
  • Developing Your Team Through Coaching

As an FSN Service Leadership course you can expect...

Your Course Leader: Kris Oldland

Your Course Leader: Kris Oldland

In his role as Editor-in-Chief, Kris speaks to senior service leaders, leading industry focused academics and key solution providers every day and distills the insights he gleans from these discussions into the industry-leading content available on Field Service News.


Prior to his career in publishing Kris was a Quality Service Manager for one of the world’s most iconic hospitality brands and has also developed extensive knowledge in sales, marketing and management across an impressive and varied career working across multiple sectors alongside some of the world’s leading organisations.


This course includes:

This course is exclusively available for FSN PRO subscribers. Sign up now and access this and all other FSN Education courses plus access to over 140 premium resources.