Author: Kris Oldland

Digital Transformation, Feature, Service Strategy

Where is the Return on Investment when it comes to remote service strategies?

Where is the Return on Investment when it comes to remote service strategies? At the December 2023 Copperrberg Service Academy, Izzy...

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Feature, Service Strategy

Five Surprises That Could Derail Service Excellence (and How to Avoid Them)

Five Surprises That Could Derail Service Excellence (and how to avoid them) In the world of service maintenance, with so many moving parts...

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Digital Transformation, Feature, Service Strategy

The technology stack underpinning Konica Minolta’s remote service strategy

The technology stack underpinning Konica Minolta’s remote service strategy At the December 2023 Copperrberg Service Academy, Izzy...

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Feature, Service Leadership, Service Operations

Seven Deadly Sins of Field Service Management: #7 Not Going There!

Seven Deadly Sins of Field Service Management: #7 Not Going There! At the December 2023 Copperrberg Service Academy, Ron Zielinski, Sr....

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FSM Technology

Is the role of rugged computing evolving?

Is the role of rugged computing evolving? Is the role of rugged computing evolving? Kris Oldland, Editor-in-Chief of Field Service News,...

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Feature, Service Leadership, Service Operations

Is hunger to excel a common trait in veterans?

Is hunger to excel a common trait in veterans? As we continue to face an aging workforce crisis within the global field service sector,...

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FSM Technology

What type of customization options can we expect from rugged manufacturers?

What type of customization options can we expect from rugged manufacturers? https://youtu.be/c75zE5pcF1c What type of customization options...

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Digital Transformation, Feature, Service Strategy

Do remote service strategies need to be different depending on the industry vertical they are being deployed into?

Do remote service strategies need to be different depending on the industry vertical they are being deployed into? At the December 2023...

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Feature, Service Leadership, Service Operations

Do we need to do more to attract veterans into field service?

Do we need to do more to attract veterans into field service? As we continue to face an aging workforce crisis within the global field...

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FSM Technology

How will digital transformation change our technology requirements?

How will digital transformation change our technology requirements? https://youtu.be/TYvZzBFlN5E How will digital transformation change our...

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