Introduction Definition of the circular economy and servitization: In this section, we shall provide a brief explanation of what the circular economy and servitization are, and how they relate to
In the fourth feature from a recent FSN Research paper, published in partnership with GPS Insight, we explore the maturity of service offerings
We focus on the impact the pandemic and subsequent lock-downs had on the global supply chain and ask if there are things we can do today to be prepared for such situations returning in the future.
In the third feature from a recent FSN Research paper, published in partnership with GPS Insight, we look at data flow between fleet and field
In the second feature from a recent FSN Research paper, published in partnership with GPS Insight, we look at the levels of fleet management in place
Rob Ballantyne, Salesforce outlines how field service organisations must understand that different customers have different requirements for service delivery
Dan Oldridge, Salesforce offers his thoughts on whether exceptional service can be delivered by remote-service tools
In the first of a new series of features with GPSInsight we review the findings of an exclusive FSN Research Study into the relationship between Fleet Management & Field Service
engagement training in the field demeanour – allied to confidence
Need to think about remote service from the strategic business perspective – so we need to understand how this can drive both service operations goals but also wider business goals.
