Author: Kris

Awards Nominations

European Field Service Hero of the Year 2022

European Field Service Hero of the Year Award (2022) European Field Service Hero of the Year Award 2022 Not all heroes wear capes and in every field service operation however there are genuine heroes – those on the front line keeping our customers assets up and running each and every day…  Ultimately, field service would...

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Awards Nominations

European Field Service Technology Innovation of the Year 2022

European Field Service Technology Innovation of the Year 2022​ European Field Service Technology Innovation of the Year 2022​ Increasingly our sector is one that is becoming more and more intertwined with technology. Effective field service operations almost always leverage technology in multiple ways…  In the last few...

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Awards Nominations

European Field Service Overall Best Solution of the Year 2022

European Field Service Awards 2022 Overall Best FSM Solution European Field Service Awards 2022 Overall Best FSM Solution The FSM platform is the beating heart of most field service operations and rightfully so as a good FSM system can bring immeasurable improvements to a field service operation…  However, different solutions...

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Awards Nominations

European Field Service Pioneer of the Year 2022

European Field Service Pioneer of the Year 2022 European Field Service Pioneer of the Year 2022 The field service sector is one that can pride itself on embracing new ideas and consistently raising the bar in terms of what great service looks like… Whether it is the introduction and adoption of new emerging technology such …...

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Awards Nominations

European Field Service team of the Year 2022

European Field Service Team of the Year 2022 European Field Service Team of the Year 2022 Service excellence may be driven by an individual, but when it comes to execution it is always the product of concerted team effort.  In field service there is an interesting dichotomy. In one sense our field service workers are …...

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Digital Transformation, Feature, Service Strategy

Can customer success be defined in a horizontal industry like the field service sector?

Kris Oldland, Marc Tatarsky and Steve Mason discuss the challenges around defining customer success in a horizontal field such as the field service sector

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#FSN20, Feature, Service Strategy

The pandemic accelerated our adoption of remote-first service, but was not the primary driver

The pandemic accelerated our adoption of remote-first service, but was not the primary driver The #FSN20 is Field Service News’ annual celebration of excellence, innovation and leadership within the global field service sector. One of this year’s members is Senior Consultant, BEU, Konica Minolta. Prior to taking his role in the...

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Digital Transformation, Feature, FSN Research, Home Page, Home Page, Analysis

What are the key take-aways from this study into the use of asset data in field service?

What are the key take-aways from this study into the use of asset data in field service? What are the key take-aways from this study into the use of asset data in field service? In a changing world of operations and technology, two key topics dominate the discussions within the field service industry.   These …...

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Digital Transformation, Digital Transformation, Editor's pick, Feature, FSN Research, Home Page, Home Page, Analysis

It is no longer a question of why asset data should be shared across a business but instead it is how?

It is no longer a question of why asset data should be shared across a business but instead it is how? In a changing world of operations and technology, two key topics dominate the discussions within the field service industry. These are servitization and digital transformation and the importance of asset data lies at the …...

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#FSN20, Feature, Home Page, Home Page, Editor's Pick, Service Operations, Service Operations, Editor's Pick

How do we tackle diversity within our field engineering workforce?

How do we tackle diversity within our field engineering workforce? The #FSN20 is Field Service News’ annual celebration of excellence, innovation and leadership within the global field service sector. One of this year’s members is Patrick Jansen, Product Owner, Field Services, Clevr. Prior to joining Clevr, Jansen had shown...

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