Author: Kris Oldland

eCommerce, Feature, Service Strategy

eConnect After Hours 24: Olivier Gill, Exclusive Networks

https://www.youtube.com/watch?v=euIGHCsGQ-c eConnect After Hours 24: Olivier Gill, Exclusive Networks Kris Oldland, Editor-in-Chief,...

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Feature, Service Strategy

FSN Archives: Understanding Servitization with Rolls Royce

A classic post from the Field Service News archives sees Kris Oldland and Nick Frank team up in what became one of the industries widely watched interviews

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Digital Transformation, News

Keysight and University of Malaga Integrating Artificial Intelligence into 6G

As AI in field service becomes increasingly important and vast amounts of data drive our industry, this collaboration could yield key insights for future service operations…

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FSM Technology

Can the devices we give our field techs help us meet sustainability goals?

Can the devices we give our field techs help us meet sustainability goals? https://youtu.be/J4mqKA8zkBY Can the devices we give our field...

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Feature, FSM Technology, Home

Does outcome-based recruitment solve the workforce shortage in field service?

Dan Sholl, Concept Resourcing & David Hall, Whirlpool discuss outcome-based recruitment as a solution to the workforce shortage in the field service sector.

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FSM Technology

What next for rugged computing?

What next for rugged computing? https://youtu.be/UY1cK6GfGIk What next for rugged computing? Kris Oldland, Editor-in-Chief of Field Service...

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FSM Technology

The trade between rugged and CPU no longer exists

The trade between rugged and CPU no longer exists https://youtu.be/vewPqr1rZq4 The trade between rugged and CPU no longer exists Kris...

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Digital Transformation, Feature, Service Strategy

Where is the Return on Investment when it comes to remote service strategies?

Where is the Return on Investment when it comes to remote service strategies? At the December 2023 Copperrberg Service Academy, Izzy...

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Feature, Service Strategy

Five Surprises That Could Derail Service Excellence (and How to Avoid Them)

Five Surprises That Could Derail Service Excellence (and how to avoid them) In the world of service maintenance, with so many moving parts...

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Digital Transformation, Feature, Service Strategy

The technology stack underpinning Konica Minolta’s remote service strategy

The technology stack underpinning Konica Minolta’s remote service strategy At the December 2023 Copperrberg Service Academy, Izzy...

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