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Industry Interviews: Dave Gordon, Rolls Royce (Part Two)

11/09/2014 22:19 Part Two of an exclusive Field Service News interview with Dave Gordon, Rolls Royce. Here Dave speaks about how he approached developing Rolls Royce’s service delivery, and the importance of collaboration and trust, particularly when it comes to the proactive use of data to continually improve the service you...

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Connected Service : From Reactive to Dynamic Collaborative Resolution

White Paper: Connected Service – From Reactive to Dynamic Collaborative Resolution Written by: Aly Pinder, Program Director, Service Innovation and Connected Products; Tom Mainelli, Group Vice President, Device and Consumer Research Organizations are at an inflection point when it comes to the service experience. Enhancing the...

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White Paper: Guide to Mobile IoT

White Paper: Guide to Mobile IoT New white paper published by Telenor offers much needed detail to a growing area of importance for field service companies as we move into an era of connected field service… Connectivity is a crucial part of product design and performance and the choice of connectivity technology must be considered...

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Benchmarking Report: 2022 Service Intelligence Report

Benchmarking Report: 2022 Service Intelligence Report Aquant, has recently published the 2022 Service Intelligence Benchmark Report, now available at Field Service News, which offers an in-depth analysis of field service performance and customer satisfaction in a year of talent shortage, COVID service pivots, and shifting customer...

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Advanced Services in UK road transport

Faced with high fuel costs, congestion, driver shortages and changing delivery patterns, the UK road transport industry has to change radically to improve profit margins and survive. Servitization is the solution, recommends this report by Eleanor Musson and Dr Ali Bigdeli  of the Aston Centre for Servitization Research and Practice The...

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FSM Technology, Service Operations, Uncategorized

Trimble Horizon—a New Cloud Platform for Field Service Management

Trimble yesterday introduced its new cloud-based platform for field service management—Trimble® Horizon. Trimble Horizon will be the core platform for its Field Service Management (FSM) suite of solutions and services. Built upon Trimble’s robust hosting and infrastructure framework, Trimble Horizon supports the following...

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